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Terms and conditions
Terms and Conditions
Introduction
Who We Are and What We Do
In these Terms & Conditions, references to the “Operator”, “us”, “we”, “our” mean the operator of the Website, Blue Star Planet Limited, with registered address at Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta.
The Operator is licensed and regulated in Great Britain by the Gambling Commission under licence number: 000-043173-R-322899-001;
These Terms & Conditions
These Terms & Conditions apply to you, and are binding on you, if and when you Participate at 10bet.
Please read these Terms & Conditions carefully as they explain what you need to know when you use the 10bet products and services, including who we are, how the contract between us may be altered or ended, who to contact if there is a problem, and other important information.
These Terms & Conditions include and incorporate various other terms, as follows:
- our Privacy Policy;
- Protection of Customer Funds Policy;
- Responsible Gambling Policy;
- Player Protection Policy;
- Betting Rules;
- Casino Rules;
- Cash-Out Terms;
- Pulse Bet Terms;
- General Promotion Terms; and
- other promotion-specific terms relevant to your Participation
1. Definitions
In these Terms & Conditions, the following capitalised words/expressions have the following meanings:
“10bet” means the brand and all products offered via the Website both ‘online’ (accessed via a computer or laptop) and ‘mobile’ (accessed via a mobile phone or tablet);
"Account Balance" as defined in Section 4.2 below;
“Casino Bonus Account” means the balance of any casino bonuses credited as a result of a Customer’s Participation in any bonus promotions, which balance may be used to place wagers on any “Casino” and/or “Live Casino” products on the Website;
“Casino Buy-In Account” means that part of the Cash Account Balance associated with a casino bonus claim, excluding any balance held in the Casino Bonus Account;
“Closed Account Customer” means a person whose registered account has been closed, de-registered or excluded by either us or you;
“Customer” means a Registered Customer or a Closed Account Customer;
“Customer Funds” means the aggregate value of funds held by the Operator to the credit of Customers including, without limitation: a) cleared funds deposited at 10bet by Customers to provide stakes in, or to meet participation fees in respect of, future gambling; b) winnings or prizes which the Customer has chosen to leave on deposit with 10bet or for which 10bet has yet to account to the Customer; and c) any crystallised, but as yet, unpaid loyalty scheme or other bonuses;
"Excluded Territory" means anywhere other than the United Kingdom, Isle of Man, Jersey, Guernsey or Gibraltar;
“Offering” means any and all games / offerings made available by 10bet via the Website;
“Participate” means visiting 10bet, playing on any part of the Offering or using our Website in any other manner whatsoever;
“Registered Customer” means a person who has successfully registered an account with us.
"Prohibited Activity" means any of the activities listed in Section 16.1 below;
“Sports Bonus Account” means the balance of any sports bonuses credited as a result of a Customer’s Participation in any bonus promotions, which balance may be used to wager on any “Sports”, “Live Betting” and/or “Virtuals” products on the Website;
“Main Cash Account” means that part of the Account Balance which can be used to place wagers on any “Sports”, “Live Betting”, “Virtuals” and/or Casino products on the Website but excluding any balance held in the Casino Buy-In Account, Casino Bonus Account or Sports Bonus Account;
“Website” means www.10bet.co.uk and www.10bet.ie;
“you/your” means any person who enters 10bet and Participates.
2. About 10bet and the Protection of Customer Funds
10bet is a brand managed by the Operator.
All Customer Funds held by the Operator are held in a Barclays bank account (the "Player Client Account") which is entirely separate from all other bank accounts held by the Operator or any of its group companies; and arrangements have been made to ensure that the assets in the Player Client Account cannot be combined with another account or used to set-off any sums the Operator or any of its group companies may at any time owe to Barclays including in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: medium protection. For further details regarding the levels of protection afforded to Customer’s funds, please refer to the GB Gambling Commission rating system found on the following website: http://www.gamblingcommission.gov.uk/Consumers/Protection-of-customer-funds.aspx
3. Your Participation at 10bet
3.1. Age Restrictions
You may only Participate at 10bet if you are over 18 years of age. It is illegal to Participate at 10bet if you are under 18 years of age. Any funds deposited by an underage individual will be returned to the individual after the Customer account has been closed by the Operator and any winnings will be forfeited.
3.2. Excluded Territories
You may not Participate at 10bet if you are resident or geographically located in an Excluded Territory.
If you Participate at 10bet from any Excluded Territories, we shall have the right to immediately suspend (pending investigation, if we reasonably deem this necessary or desirable) or close your Customer account. In case of such account closure, any net winnings derived from Participation from within any of the Excluded Territories shall be deducted from your balance in the Main Cash Account and Casino Buy-In Account and the remaining balance will be refunded to you in accordance with these Terms and Conditions. We shall not be liable for any losses incurred as a result of such suspension or closure.
Any person who is in breach of this Section 3.2 above (including by making any attempt to circumvent this restriction, for example, by using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence, or by making bets or wagers using the Website through a third party or on behalf of a third party located in an Excluded Territory) is in breach of these Terms & Conditions, may be committing fraud, and may be subject to criminal prosecution.
3.3. Risk
By Participating you confirm that you are fully aware that there is a risk of losing money when gambling and you are fully responsible for any such loss. You agree that your Participation at 10bet is at your sole option, discretion and risk. In relation to your losses you agree that you will have no claims whatsoever against 10bet or any partner, or respective directors, officers or employees. Further, you agree that your Participation at 10bet is for your own personal entertainment and non-professional use and that you are acting on your own behalf.
3.4. Eligible Customers
Employees and former employees (within the last 3 years) of the Operator, its affiliates, licensors, suppliers, subsidiaries, media or marketing service providers, and members of their immediate families are not eligible to Participate at 10bet.
3.5. Verification Checks and Identification Documentation
To register for an account at 10bet, you are required to enter certain personal details during the account registration process, including: first name, surname, address, date of birth, mobile phone number, and gender.
Upon request, you may also be required to send in valid identification documents proving your age and address in order that we may carry out identification, credit and other verification checks that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Offering. You agree to provide all such information as we require in connection with such verification checks. Until such time as we have received the requested documents and satisfied our verification checks to our reasonable satisfaction, we are entitled to restrict your account in any manner that we reasonably deem appropriate, including by preventing you from placing any bets or wagers, or from withdrawing your funds.
If, on completion of the age verification process, you are found to be underage, 10bet will return to you any deposits made on the account, having voided all winnings and/or bonuses.
In addition, if your age is not successfully verified:
- your account will be suspended; and
- no gambling will be permitted until we have successfully verified your age.
The documents or information requested by us may depend on the jurisdiction where you live. We reserve the right to determine which documents we require in order to carry out our verification checks. Acceptable identification documentation includes, but is not limited to:
- copy of a valid photographic identification document, such as a Passport or Driver’s License;
- copy of a recent utility bill confirming residence, such as an electricity bill, telephone bill etc. (important: the utility bill must not be older than 6 months); and/or
- copy of a recent debit/bank account statement (note: the account statement must relate to a financial method used and must not be older than 6 months).
The name that you provide 10bet at registration must be identical to that listed on your government issued identification.
In accordance with our anti-money laundering obligations, we reserve the right – acting reasonably – to raise queries or require documentation related to the source of deposited funds. If the requested information and/or documentation is not provided or is not considered by us (acting reasonably) as satisfactory, 10bet may suspend/terminate the Customer’s account, withhold payment of any monies held in the Customer account, and pass on any necessary information to the relevant authorities.
3.6. Disabling Casino Games or the Sports Product
You may disable either the casino games or the sports product provided to you through the website by contacting Customer Service, with such being applied on an account level. We will endeavour to apply such disablement as soon as practically possible, however, please note that this process takes a reasonable working period to implement. If you find that you can still access any of the casino games or the sports product which you have requested to disable, it is your responsibility to contact us immediately to inform us. If following your request, you wish to reinstate the casino games or the Sports product (as applicable) please contact Customer Service.
We reserve the right at any time disable either the casino games or the sports product provided to you through the website. We may at any time reinstate the casino games or the sports product (as applicable).
3.7. Acceptable Use
It is your responsibility to comply with all applicable laws, statutes and regulations in relation to your use of the Website and the Offering. We are not responsible for any illegal or unauthorised use of the Website or the Offering by you. By accepting these Terms & Conditions you agree to assist us, to the extent that you are able, with the compliance with applicable laws and regulations.
4. Your Account
4.1. Single Account
You may only register and operate a single account with 10bet. If we discover that you hold more than one account we reserve the right to suspend or close all duplicate accounts or treat any such account as one joint account. If one of your accounts is temporarily closed and we discover one or more duplicate accounts, we may contact you to ask you which account you would like to open/keep open and we close the other(s). We may also exercise our right to suspend or permanently close your account(s) under Section 16.3 below.
4.2. Account Balance
A Customer’s total account balance ("Account Balance") is comprised of the aggregate balance of their Sports Cash Account, Casino Cash Account, Sports Bonus Account and Casino Bonus Account.
Upon making a deposit, Customers may choose whether to deposit into their Main Cash Account or Casino Cash Account. Furthermore, Customers may transfer Customer Funds from their Main Cash Account to their Casino Cash Account, and vice-versa, at any time using the functionality provided via the Website.
Withdrawals cannot be made from either the Casino Bonus Account or the Sports Bonus Account, but these accounts can both be used to make wagers in accordance with the terms of the bonus or promotion. Please refer to the General Promotion Terms, and any other promotion-specific terms relevant to your Participation, for additional details and restrictions on Bonus Accounts’ use. Accuracy
You are required to keep your account registration details up to date at all times. If you change your address, e-mail, phone number or any other relevant contact or personal information, please contact support@10bet.co.uk in order to update your account information.
4.3. Username and Password
The Customer account registration process requires you to choose your own user name and password combination. You must keep this information secret. 10bet will bear no responsibility for unauthorized use or misuse of your personal details to the extent caused by your failure to keep your account details safe and secure.
4.4. Your Bank/Financial Details
If you use a debit card and/or a financial/bank account for transactions at 10bet, the account/cardholder’s name MUST be the same as the name you used when registering a 10bet account. If we discover that the name you registered on your Customer account and the name that appears on your debit card and/or financial/bank account differ in any way, we reserve the right to suspend your Customer Account and request that you supply us with documents authorising the use of the payment method in question. If you do not supply such documents within a reasonable time or if such documents are not acceptable to us (acting reasonably) we shall be entitled to close your Customer account and treat any deposits into the Customer account as being invalid (and any winnings arising from such deposits as void). We recommend that you contact support@10bet.co.uk if you have any questions regarding our verification process.
4.5. Dormant / Inactive Accounts
An account will automatically be classified as dormant/inactive after a consecutive period of 12 months since the last account login (a "Dormant Account").
10bet will contact the Customer no less than 30 days prior to designating an account as a Dormant Account using the Customer's last known email address. If no response is received from the Customer within 7 days of the date on which 10bet has attempted to contact the Customer as described above, the account will be designated as a Dormant Account from such date.
Once your Customer account has been designated as a Dormant Account, 10bet shall be entitled to deduct a monthly administration fee of 5 GBP from any positive balance which remains in a Dormant Account (the “Administrative Fee”). 10bet will cease the deduction of any Administrative Fee should the Customer login into his or her account during the Dormancy period.
Prior to classifying your account as a Dormant Account, we will attempt to return any outstanding real money balance to you using the last payment method used by you to deposit into your account, save where these Terms & Conditions permit us to withhold payment to you.
4.6. Interest
Customers must not treat the Operator as a bank or other financial institution. Neither deposits nor winnings are interest-bearing, i.e. any funds held in your Customer account shall not attract interest.
4.7. Account Closure and Temporary Suspension
If you wish to close your Customer account, please contact support@10bet.co.uk for assistance.
Our Time-Out and Self-Exclusion procedures are summarised in Section 8.2 below and are set out in detail in our Responsible Gambling Policy.
4.8. Changes to the Website/Offering
10bet reserves the right to suspend, modify or remove or add content to the Website or Offering at its sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Website or Offering and you shall have no claims against 10bet in such regard.
5. Deposits and Withdrawals
5.1. Credit Checks
10bet reserves the right to run external credit and affordability checks on all Customers with authorised third party credit agencies on the basis of the information provided on registration. Customers who deposit with debit cards may be subject to additional identification verification, including submission of identification documents, copy of card, and proof of address.
5.2. Records
We recommend that you retain copies of transaction records and these Terms & Conditions as updated from time-to-time.
5.3. Withdrawals
You may withdraw your own real money deposits and winnings held in your Main Cash Account and Casino Buy-In Account at any time provided that:
- all payments made into your account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
- we have completed any verification checks carried out pursuant to Section 3.5 above to our reasonable satisfaction. Where we have requested information from you to carry out these checks, any delay in providing this information may cause an additional delay when withdrawing funds;
- there is currently no ongoing investigation:
- into a game defect involving a game which you have played which requires a temporary freeze on withdrawal of funds; or
- where we have reason to believe you may have carried out a Prohibited Activity.
We impose certain limits on the minimum amount you may withdraw in a single withdrawal request ("Minimum Withdrawal Amount"). The Minimum Withdrawal Amount and the time that the withdrawal will take to process are dependent on the payment method selected, as explained further in the FAQ Section Please note that these timeframes are indicative of the regular timescales for internal payout confirmation in business days and are estimates only.
Please note that any withdrawal of funds from the Casino Buy-In Account will result in the forfeiture or voidance of Casino product bonuses and promotions.
All withdrawals will be processed back to the same payment method used to make a deposit to the account. As outlined in Section 4.5 above, if a financial account and/or debit card has been used to deposit funds, the name registered on the Customer account held with 10bet must correspond to the name registered on the financial account/card. In the case of a request to pay funds via Direct Bank Transfer (DBT), the acquiring bank account must be held in the same name as used during registration of the Customer account.
In circumstances where a withdrawal is requested in respect of funds which were originally deposited from multiple financial accounts in the preceding six (6) months, 10bet shall, following an internal risk assessment on each of applicable financial accounts, distribute such withdrawal monies proportionally to the respective financial sources from which these funds originated.
5.4. Deposits
The minimum deposit amount, and the time that the deposit will take to process, are dependent on the payment method selected, as explained in the FAQ Section. Please note that these timeframes are indicative of the regular timescale for deposit confirmation in business days and are estimates only.
5.5. Updating Payment Details
Updating or adding additional payment details for the sole purpose of making a withdrawal may only be done by contacting support@10bet.co.uk.
5.6.Error
Should funds be credited to a Customer's account (including winnings) or credited to a financial account and/or debit card in error, it is the Customer's responsibility to notify 10bet of the error without delay. We reserve the right to void any transactions involving such funds and/or withhold all or part of your balance and/or recover from your account deposits, pay outs, bonuses, and any winnings that are attributable to said error.
5.7.Credit Cards
You may not use a credit card to deposit funds into and/or withdraw funds from your Customer account. This includes depositing or withdrawing via a money service business, such as an e-wallet, where the original payment method is a credit card.
6. Promotion Terms
10bet may, from time to time, offer promotions and/or competitions which are governed by these Terms & Conditions and any separate terms and conditions which apply specifically to the relevant promotion/competition. Any promotions, bonuses or special gifts credited to your Customer account will be subject to and must be used in adherence with such terms and conditions as well these Terms & Conditions.
10bet's promotion terms, which comprise part of these Terms & Conditions, may be found at:
- General Promotional Rules; and
- ports Bonus Terms; and
- Casino Bonus Terms;
In the event and to the extent of any conflict between these Terms & Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions will to that extent prevail.
6.1. Right to Withdraw Promotions
In all cases acting reasonably, we may amend, suspend or withdraw any promotion or competition at any time. Any amendment, suspension or withdrawal of any promotion, competition, bonus or special offer will not adversely impact Customers who have already opted-in to that promotion or competition except in cases which are beyond 10bet’s control (for example, legal and/or regulatory reasons).
6.2. Account Restrictions
10bet reserves the right to decline a gambling transaction and/or to limit the maximum amount that a Customer may place on any market, bet or wager at our discretion. For the avoidance of doubt, such restrictions or limits shall not be enforced on any Customer who, before being notified of such restriction, has placed a qualifying bet in relation to a promotion offer, if such restriction would materially affect the Customer’s ability to satisfy the conditions to qualify or fully benefit from the promotion.
7. Privacy Policy
10bet is committed to protecting and respecting your privacy and the Operator complies with all applicable data protection and privacy laws. If you do not understand how we handle or use the personal information you provide us, we recommend that you review our Privacy Policy.
By agreeing to the migration of an existing account from another brand to the Operator (if applicable), you hereby consent, in addition to the transfer of your account balance, to the transfer of your personal information, including your full name, date of birth, registered methods of deposit, contact information, contact records and details of past transactions and visits.
8. Responsible Gambling
8.1. Policy
10bet is committed to offering its Customers a fun and friendly online gaming experience, whilst also recognising that gambling can cause problems for a minority of individuals. For this reason, 10bet actively supports responsible gambling and encourages its Customers to make use of a variety of responsible gambling features so as to better manage their Customer account.
We refer to you our Responsible Gambling Policy for full details.
8.2. Take a Break (Time-Out) and Self-Exclusion
10bet is committed to providing excellent customer service. As part of that pledge, 10bet is committed to supporting responsible gambling.
You may, at any time, request a Time-Out or Self-Exclusion from 10bet. To view the various Time-Out and Self-Exclusion options available, please refer to our Responsible Gambling Policy.
In addition to our own self-exclusion tools, Great Britain residents may also apply to self-exclude with GAMSTOP. GAMSTOP is a free Self-Exclusion service set up to help you avoid online gambling websites which are run by companies licensed by the Great Britain Gambling Commission, which have signed up to the GAMSTOP service.
In order to self-exclude using GAMSTOP, you need to visit www.gamstop.co.uk. Please note that your self-exclusion with GAMSTOP may take a number of days in order to become active on our Website. You must ensure that the registration details provided to GAMSTOP match the registration data on our Website. Otherwise, your self-exclusion may not become active with us. Once your self-exclusion becomes active, you will no longer be allowed to use our Website.
Although 10bet will use all reasonable endeavours to stop self-excluded customers from accessing the Website, you accept that we have no responsibility or liability (including in respect of any losses you may incur) if, after you have self-excluded (either using our own self-exclusion tools, or GAMSTOP), you continue to use the Website or any other third party website, and in particular where you have taken actions to circumvent a self-exclusion, including: (1) by opening duplicate or new accounts; (2) by changing your registration details when opening a new account; (3) where you fail to update your current registration details on the Website; (4) where you have taken advantage of the GAMSTOP service being unavailable; or (5) for any other reason outside of our reasonable control. Furthermore, 10bet does not accept any responsibility or liability if you deliberately avoid the relevant responsible gambling measures in place on the Website and/or 10bet is unable to enforce its responsible gambling measures/policies for reasons outside of 10bet’s reasonable control.
9. Player Protection Policy
We want to ensure that you enjoy your experience at 10bet in a safe and responsible manner. 10bet will deal with any issue affecting your playing experience promptly. We have a detailed Player Protection Policy, which includes a list of mechanisms which you can enlist in order to ensure a safer gaming experience.
10. Intellectual Property
All content made available via the Website and the Offering, such as text, graphics, logos, button icons, images, audio clips, digital downloads and software (the "Content"), is owned or licensed by the Operator. Any use of the Content other than in the normal course of using and accessing the Website and Offering without our prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the Content in any manner whatsoever.
You acknowledge and agree that the Content is made available for your personal, non-commercial use only. Any other use of Content is strictly prohibited.
11.No Warranty, Malfunctions, Errors, Viruses and Service Suspension
11.1. No warranties
The Service, Offering and the Website are provided on an “as is” basis and to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Service, Offering or Website.
11.2. Service Suspension and System Malfunctions
We shall not be liable for any computer malfunctions, system malfunctions, failure of telecommunications services or internet connections, nor attempts by you to participate at 10bet by methods, means or ways not intended by us.
We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.
In the event of service suspension and/or system malfunction, all bets that have been confirmed on the betting slip, which have been placed in accordance with these Terms & Conditions and/or have not been placed fraudulently ("Confirmed Bets"), will not be voided by us.
Other than with respect to Confirmed Bets, in the event of a service suspension and/or system malfunction, we may void any bets and/or payouts. We shall in no way be liable to you in the event that we void any bets and/or payouts as a result of a system malfunction and/or virus.
Other than with respect to Confirmed Bets, if you receive any winnings and/or bonuses as a result of any service suspension and/or system malfunction we may void such winnings and/or bonuses and if you have received and/or have been credited with any winnings and/or bonuses we may recover such by: (i) deducting any or all of such winnings and/or bonuses from your account (which for the avoidance of doubt includes any of your Casino Bonus Account, Casino Buy-In Account, Sports Bonus Account, Main Cash Account); (ii) deducting any or all of such winnings and/or bonuses from your pending withdrawals; and/or (iii) requiring you to repay to us any or all of such winnings and/or bonuses as soon as reasonably possible.
11.3. Errors and Viruses
A virus and/or error (including without limitation as a result of any technical or human error) voids all payouts and we may void any or all bets. We shall in no way be liable to you in the event that we void any bets and/or payouts as a result of such error and/or virus.
If you receive any winnings and/or bonuses as a result of a virus and/or error (including without limitation as a result of any technical or human error) we may void such winnings and/or bonuses and if you have received and/or have been credited with any winnings and/or bonuses we may recover such by: (i) deducting any or all of such winnings and/or bonuses from your account (which for the avoidance of doubt includes any of your Casino Bonus Account, Casino Buy-In Account, Sports Bonus Account, Main Cash Account); (ii) deducting any or all of such winnings and/or bonuses from your pending withdrawals; and/or (iii) requiring you to repay to us any or all of such winnings and/or bonuses as soon as reasonably possible.
It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.
11.4. Television and Other BroadcastsFurther, live television and other broadcasts which are provided to you as part of any 10bet offering may be delayed, which will lead to others processing more up-to-date information in relation to such broadcasts. In the event of any particular information (score, time of game, etc.) being incorrect we assume no liability for this.
11.5. Voided Bets
In the event of a system malfunction, all unconfirmed bets are void. We are not liable to you for any loss that you may incur as a result of such suspension or delay. To the extent that a voided ‘won’ bet results in your Customer account going into negative balance, we reserve the right to recover such amount from your account deposits, withdrawals, bonuses, and winnings.
12. Customer Service and Customer Complaints
12.1. Customer Service
You may contact Customer Service at any time by the following means:
- E-mail: support@10bet.co.uk
- Telephone: 0800-047-0965
- LiveChat
- Post: Blue Star Planet Limited, Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta
12.2. Submission of Complaint
In order to ensure that your complaint/claim is directed to and investigated by the correct department, written communication must be submitted to 10bet via one of the following means:
- E-mail:resolutioncentre@10bet.co.uk
- Post: Blue Star Planet Limited, Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta
12.3. Information which Must be Included in any Written Communication with 10bet
To protect your privacy, all email communications between you and 10bet should be carried out using the email address that you have registered against your Customer account held with 10bet. Failure to do so may result in our response being delayed.
Please include the following information in any written communication with 10bet (including a complaint):
- your username;
- your first name and surname, as registered on your Customer account;
- a detailed explanation of the complaint/claim/other matter; and
- any specific dates and times associated with the complaint/claim/other matter (if applicable).
Please note that any failure to submit written communication with the information outlined above may result in a delay in our ability to identify and respond to your complaint/claim/other matter in a timely manner.
We will acknowledge all complaints within 24 hours of receipt and all reasonable efforts will be made to resolve any reported matter promptly and, at a maximum, within one month. An extension may be applied if the issue is complex, in which case we will send you an update of the position explaining why we do not yet have a final response, and when we reasonably expect to have one.
If for some reason you are not satisfied with the resolution of your complaint/claim, you may refer the matter to our nominated ADR provider (see Section 13 below).
12.4. Reporting Collusion
Should you ever suspect that another Customer is colluding with another Customer or cheating in any way, please notify 10bet via the means of communication listed in Section 12.1 above.
13. Alternative Dispute Resolution (ADR)
If, at the conclusion of the Customer Complaint process (outlined in Section 12.2 above), you do not consider that 10bet has settled the dispute, you may refer the matter to IBAS, our ADR provider. The IBAS website and full contact details can be found at www.ibas-uk.com.
The nominated ADR entity will act as an impartial adjudicator on disputes that arise between 10bet and a Customer only when:
- the Customer has made every reasonable effort possible to resolve the dispute before speaking to them – in practice this means that you should go through 10bet’s own internal Customer Complaint process (set out in Section 12.2 above) before referring the matter to ADR; and
- a deadlock regarding the resolution exists.
ADR is a free of charge service. The ultimate resolution of the ADR or the regulator does not deprive you of the right to pursue the matter in the courts, which will be the final stage in the process.
14. Indemnity and Liability
14.1. Indemnity
You hereby agree to indemnify us against any and all costs, expenses, liabilities and damages arising from any Prohibited Activity undertaken by you.
14.2. Limitation of Liability
This Section is not intended – and shall not be considered – to be excluding liability for anything which it would be unlawful to exclude under applicable law. In particular (but without limitation) nothing in these Terms & Conditions will operate so as to limit or exclude any liability of the Operator in respect of fraud, personal injury or death caused by the Operator's negligence.
We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms & Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract between us or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.
If defective digital content which we have supplied to you damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.
Subject to the paragraphs above in this Section 14.2:
- 10bet shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with your Participation; including and without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the Offering or Website, its content or any errors or omissions in the Website’s content; and
- our maximum liability to you arising under these Terms & Conditions whether in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage) shall not exceed the value of the bets and/or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability.
14.3. Links
10bet shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage arising from or in any way connected with your use of any link contained on the Website. We are not responsible for the content contained on any internet site linked to/from the Website.
15. 10bet not a Financial Institution
15.1. No legal or tax advice
10bet does not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.
15.2. No arbitrage
You are strictly prohibited from utilising 10bet and it systems to facilitate arbitrage through currency exchange transactions. Where 10bet deems that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification.
15.3. Anti-Money Laundering
Customers are strictly prohibited from using 10bet and its systems to facilitate any type of illegal money transfer. You must not use the Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering proceeds of crime) under the laws of any jurisdiction that applies to you. If 10bet suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms & Conditions, your access to 10bet will be terminated immediately and your account may be blocked. If your account is terminated or blocked under such circumstances, 10bet is under no obligation to refund to you any money that may be in your account. In addition, 10bet shall be entitled to inform the relevant authorities, other online service providers, banks, debit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any 10bet investigation into such activity.
16. Termination/Suspension of Account
16.1. We shall be entitled to close your Customer account at any time by giving you no less than one (1) month's written notice. Any balance in your Main Cash Account or Casino Buy-In Account at the time of such closure or any closure under Section 16.3 below will be credited to your debit card or financial account, except that:
- if you have engaged in illegal activity, we will be under no obligation to refund to you any money that may be in your Main Cash Account or Casino Cash Account; and
- if we discover or have reasonable grounds to believe that you have participated in any Prohibited Activity then we reserve the right to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any deposits, winnings, bonuses, and/or any other amounts) that are attributable to that Prohibited Activity.
16.2. In the circumstances described in 16.1(a) and (b) above, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties.
16.3. We may close or suspend your account where we have reasonable grounds to believe that you have engaged or are likely to engage in any of the following activities (each, a "Prohibited Activity"):
- If you have deliberately or fraudulently opened more than one active account at 10bet;
- If the name registered on your 10bet account does not match the name on the financial/bank account and/or the debit card(s) used to make deposits on the said 10bet account;
- You become bankrupt;
- If you deliberately or fraudulently provide incorrect or misleading information while registering a 10bet Customer account;
- If you attempt to use your Customer account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by making bets or wagers using the website through a third party or on behalf of a third party;
- If you are located in any Excluded Territory;
- If you have allowed or permitted someone else to Participate using your 10bet Customer account;
- If you have played in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections;
- If 10bet has received a “charge back” and/or a "return" notification via a deposit mechanism used on your account;
- If you are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity; or
- If it is determined by 10bet (acting reasonably) that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots) designed specifically to defeat the gaming system;
- If you otherwise materially breach these Terms and Conditions.
16.4. The rights set out here are without prejudice to any other rights that we may have against you under these Terms & Conditions or otherwise.
16.5. We reserve the right to void any unsettled bets if your Account is closed in accordance with clause 16.3. Any unsettled bets at the point of closure of your Account for any other reason will stand and be settled in accordance with the terms of the bet.
17. Other Important Legal Terms
17.1. Entire Agreement
These Terms & Conditions represent the entire agreement between you and 10bet and supersede and merge all prior agreements, representations and understandings between you and 10bet in regard to your Participation at 10bet.
17.2. Amendments to these Terms & Conditions
10bet hereby reserves the right to amend these Terms & Conditions, or to implement or amend any procedures, at any time. A notification message advising that changes have been made to the Terms & Conditions will appear as a pop-up upon your next login to the Website. If you do not accept the amended Terms & Conditions you may not access, use or continue to use the Website or the Offering. In these circumstances please contact Customer Services (using any of the methods set out in Section 12.1 above) who will assist you with closing your account and withdrawing any funds remaining in your account.
17.3. Final Decision
In the event of a discrepancy between the result showing on the Website or Offering and the 10bet server software, the result showing on the 10bet server software shall be the official and governing result.
17.4. Tax
You are solely responsible for any applicable taxes on any prizes and/or winnings that you receive from 10bet.
17.5. Force Majeure
10bet shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms & Conditions to the extent that failure or delay is caused by events outside of our reasonable control.
17.6. No agency
Nothing in these Terms & Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.
17.7. Severability
If any provision of these Terms & Conditions is held to be illegal or unenforceable, that provision will be severed (i.e. removed) from these Terms & Conditions and all other provisions will remain in force unaffected by such severance.
17.8. Explanation of Terms and Conditions
We aim to make these Terms & Conditions as open, clear and fair as possible. However, should you need any explanation regarding any aspect of these Terms & Conditions or any other part of our services, please contact us using any of the contact details listed in Section 12.1 above.
Please note that all telephone calls may be recorded.
17.9. Assignment
These Terms & Conditions are personal to you, and are not assignable, transferable or sub-licensable by you except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you.
17.10. Business Transfers
In the event of a change of control, merger, acquisition, or sale of assets of the Operator, your player account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via e-mail or notice on our Website explaining your options with regard to the transfer of your account.
Last Revision: 27 August 2020 (Version: #28)
Responsible gambling
Responsible and Fair Gambling
At 10bet, we are committed to providing our Customers with the most enjoyable gambling experience possible, but we also recognise that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play, we fully support Responsible Gambling and have put numerous measures in place to assist you.
1. Gambling Self-Assessment
If you are concerned that gambling may have taken over your (or someone else’s) life then the following questions may help you to find out:
- Do you gamble to escape from a boring or unhappy life?
- When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
- Do you gamble until your last penny is gone - even the fare home or the cost of a cup of tea?
- Have you ever lied to cover up the amount of money or time you have spent gambling?
- Have you lost interest in your family, friends or hobbies because of your gambling?
- After losing, do you feel you must try and win back your losses as soon as possible?
- Do arguments, frustrations or disappointments make you want to gamble?
- Do you feel depressed or feel that you are likely to harm yourself because of your gambling?
The more you answered ‘yes’ to these questions, the more likely you are to have a serious gambling problem.
To speak to someone about this, you can contact Customer Service or there are a number of Support Organisations available to help with free and independent advice.
2. Support Organisations
If you or someone you know has a gambling problem we advise that you consider assistance from one of these recognised organisations:
GambleAware
Website:
www.gambleaware.co.uk
UK National Helpline: 0808 8020 133
Gamblers Anonymous
Website: www.gamblersanonymous.org.uk
GamCare
Website:
www.gamcare.org.uk
UK National Helpline: 0808 8020 133
3. Staying in Control
We at 10bet encourage our Customers to actively participate in the management of their gambling account, so we offer a variety of responsible gaming features.
3.1. Set Financial Limits
This facility allows you to manage the amount of money that you can deposit into your account.
To help you set limits that are right for you, think about these questions:
- How big a loss are you prepared to accept, before you start gambling?
- How often do you play?
- How long is your average gaming session?
Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.
Deposit limits may be set for the following periods:
- Daily – calculated on a 24-hour basis
- Weekly – calculated on a 7-day basis
- Monthly – calculated on a 30-day basis
At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit
limits will only take effect after a 24 hour cooling-off period has elapsed, whilst a decrease to your deposit
limits will come into effect immediately. You may only have one deposit limit in place at a time.
When you first register an account at 10bet, you will be presented with the opportunity to set daily, weekly or monthly deposit limits. You can then set or adjust the limit settings yourself either via the Details/Limits feature within the Website or by contacting Customer Service.
3.2. Take a Break (Time-Out)
At 10bet we understand that a Customer’s personal and/or financial circumstances may change and that there will be times when it makes sense to take a break from gambling. You can take a break by requesting one of the following Time-Out periods:
- 24 hours
- 1 week
- 1 month
- 6 weeks or
- any other period of up to six weeks
You can either set the break period yourself via the Details/Limits feature within the Website or by contacting Customer Service and asking for a Time-Out period to be applied to your Customer account. Upon receipt of your request, 10bet will take the necessary measures to temporarily suspend your account held with 10bet until the Time-Out period has expired. The requested Time-Out shall also be applied to any other Customer accounts that you hold with the Operator, including those held in respect of other brands.
Once you begin your Time-Out period, you will not be able to access your Customer account, although you will still be able to withdraw any remaining balance by contacting Customer Service. It will not be possible to reactivate your account until the Time-Out period has ended.
Your Time-Out will come into effect immediately once you confirm it and shall remain in place until its period expires.
If you want to prevent yourself from gambling for a longer period of time you should use our Self-Exclusion option (set out in section 3.4 below).
Please note that upon your chosen Time-Out period expiring, your account will be automatically re-activated and you will once again be able to access your Customer account in order to Participate at 10bet.
3.3. Reality Check
The Reality Check facility allows you to set the frequency at which you will see a Reality Check on the screen within your gaming session at 10bet. A Reality Check means a display of the time elapsed since your session began. The Reality Check shall only apply to you gaming session with 10bet and not any other account that you hold with the Operator.
When you first register an account at 10bet, you will be presented with the opportunity to set your desired interval for the Reality Check. You can always set, adjust, or check the time until your next Reality Check, either via the Reality Check feature within the Website or by contacting Customer Service. When the Reality Check appears, you will be presented with the option to change the interval, see your wagering history or Logout.
3.4. Stop Gambling – Self-Exclusion
If you feel that your gambling has become problematic, you have the ability to self-exclude yourself either via the automated self-exclusion feature within the Website or by contacting Customer Service and requesting a self-exclusion period be applied to your account.
Please note that if you commence the self-exclusion process through the automated self-exclusion feature on our Website, the self-exclusion will not take effect until you confirm it and complete the process.
The following Self-Exclusion periods are available:
- 6 months
- 1 year
- 2 years
- 5 years or
- any other period over six months
Your self-exclusion will come into effect immediately once you confirm it and shall remain in place until you actively request it after its period expires.
During the period of self-exclusion it will not be possible to re-open your account for any reason, and 10bet will always do all it can to detect and close any new duplicate accounts that you may open. Once the self-exclusion is applied, we will mark you as an individual to whom marketing materials must not be sent within no more than two days of receiving the completed self-exclusion notification. We will do all that we can to prevent you from opening another account with us, but also ask that you avoid trying to open another account.
Should you decide to self-exclude from 10bet, we will automatically apply the self-exclusion to all other of your Customer accounts held with other brands managed by Blue Star Planet Limited, the Operator of 10bet. We strongly recommend that you also seek exclusion from all other betting operators you have an account with.
Upon entering into a self-exclusion agreement with the Operator, any funds held in your Casino Buy-In Account and/or Main Cash Account shall be returned to you. The minimum return amount shall be one (1) currency unit, for example £1.00. Any unsettled bets held with the Operator at the time that you enter into self-exclusion will be settled on the result of the event. If your bet is a winner, your winnings will be automatically withdrawn to your applicable credit/debit card or other financial account from which the funds were deposited.
We also suggest that if you use social media channels, you should take steps to ensure that you don’t receive our news or updates. We recommend that, during a period of self-exclusion, you seek additional support and advice from one of the Support Organisations (set out at section 2 above).
Please note that upon your selected self-exclusion period expiring, your account will not automatically be re-activated. The account may only be considered for re-activation by 10bet if you actively request it, and in any event, will only come into effect after a further 24 hour cooling-off period has elapsed. Further, upon the reactivation of your account, marketing materials shall continue to not be sent to you, unless you have asked for or agreed to accept such material.
If you are a resident of the United Kingdom and consider self-exclusion, you may wish to register with GAMSTOP.
GAMSTOP is a free service that enables you to self-exclude from participating online gambling companies licensed in Great Britain.
To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.
3.5. Activity Statement
Information relating to your gaming, including your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions at 10bet can be viewed via the My Account menu feature within the Website or by contacting Customer Service.
Player Protection Policy
1. Protection of Minors
With the Internet so readily accessible via mobile devices and in homes around the world, responsible online gambling relies heavily on parental control and supervision. In order to ensure child safety on the internet, 10bet encourages its Customers to make use of filtering software to prevent minors from accessing inappropriate online material.
10bet offers the following tips for parents:
- Keep your 10bet Username and password safe.
- Do not leave your computer unattended when logged in to your 10bet account.
- Do not allow persons under 18 to participate in any gambling activity.
- Keep your credit/debit cards and other financial account details out of reach of children.
- Do not save passwords on your computer. Write them down and keep them in a safe place, away from minors.
- Do not use the “Remember Me” feature if you access 10bet from a shared computer, especially if you share your computer with children.
- Educate your children about the illegality and the potential damage caused by underage gambling.
- Take particular care regarding the use by minors of all electronic and mobile devices.
- Make use of filtering software to prevent your children from accessing inappropriate material, including gambling sites.
Underage gambling is not only illegal, but can also result in early gambling dependency and substantial gambling debts incurred by unsupervised children.
So, if you share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online gambling, 10bet recommends that you restrict their access to our Website by using one of the below services:
Netnanny.com - filtering software that protects children from inappropriate web content.
Cybersitter.com - filtering software which allows parents to add their own sites to block.
betterinternetforkids.eu - a website which is co-funded by the EU and provides information about internet filter software and also offers a free test version.
Other Important Tips:
Make sure that the decision to gamble is your own personal choice.
We suggest that you don’t gamble if:
- it interferes with your daily responsibilities;
- you are being treated or are in recovery for a dependency;
- you are under the influence of alcohol or any other substance;
- you are attempting to win back previous losses; or
- your primary purpose is to recoup your debt with your winnings.
2. Rules of Play
Before you start gaming at 10bet, we recommend that you familiarise yourself with the rules of the games and, in the case of our Casino, try our “Practice Play” mode.
3. Colluding
Should you ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify 10bet by contacting Customer Service immediately.
4. Customer Service and Customer Complaints
4.1. Customer Service
You may contact Customer Service at any time by the following means:
- Email: support@10bet.co.uk
- Telephone : +44 330-808-0555
- LiveChat
- Post
4.2. Submission of Complaint
Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.
In order to ensure that your complaint/claim is directed to and investigated by the correct department, written communication must be submitted to 10bet via the following means:
- Email: resolutioncentre@10bet.co.uk
- Post
4.3. Information which Must be Included in any Written Communication with 10bet
To protect your privacy, all email communications between you and 10bet should be carried out using the email address that you have registered against your Customer account held with 10bet. Failure to do so may result in our response being delayed.
The following information must be included in any written communication with 10bet (including a complaint):
- your username/account number;
- your first name and surname, as registered on your Customer account;
- a detailed explanation of the complaint/claim; and
- any specific dates and times associated with the complaint/claim (if applicable).
Please note that any failure to submit written communication with the information outlined above may result in a delay in our ability to identify and respond to your complaint/claim in a timely manner. Upon receipt, we will endeavor to reply to your communication within 48 hours. Further, best efforts will be made to resolve any reported matter promptly and, at a maximum, within one month. If for some reason you are not satisfied with the resolution of your complaint/claim, you may refer the matter to an ADR provider.
5. Alternative Dispute Resolution (ADR)
If, at the conclusion of the Customer Complaint process (set out in section 4 above), you do not consider that 10bet has settled the dispute, you may refer the matter to IBAS, our ADR provider. The IBAS website and full contact details can be found at www.ibas-uk.com.
The ADR entity will act as an impartial adjudicator on disputes that arise between 10bet and a Customer only when:
- the Customer has been through 10bet’s own internal Customer Complaint process (outlined in clause 13.-13.2); and
- a deadlock regarding the resolution exists.
ADR is a free of charge service and the ruling reached by the ADR entity will be considered final by both 10bet and the Customer, subject to full representation being given to all parties involved.
Last Revision: 27 August 2020 (Version: #12)
Promotions terms
10bet General Promotion Rules
- These 10bet General Promotional Rules, Sports Bonus Terms, Free Bet Terms and Non-Deposit Bonus Terms are inseparably linked to our Terms & Conditions, of which they form a part, and their acceptance is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms & Conditions.
- All customer offers are limited to one per person, family, household address, email address, telephone number, same payment account number (e.g. debit card, Skrill and etc.), shared electronic device (e.g. school, public library, workplace, mobile phone) and shared IP.
- A Customer’s total Account Balance is comprised of the aggregate of their Main Cash Account, Casino Buy-In Account, Sports Bonus Account and Casino Bonus Account. Withdrawals cannot be made from either of the Bonus Accounts, but they can both be used to make wagers. Funds from the Sports Bonus Account can be used to place wagers on “Sports”, “Live Betting”, “Virtuals” and “Games” products and funds from the Casino Bonus Account can be used to place wagers on Casino products.
- Any withdrawal of funds from the Casino Buy-In Account will result in the forfeiture or voidance of Casino product bonuses and promotions.
- Any sports wagers made are deducted from the Main Cash Account first and any casino wagers are deducted from the Casino Buy-In Account first, as the case may be. Real money funds will always be used to place wagers/bets before bonus funds.
- Unless otherwise specified, all bonus and promotion offers are only redeemable once per Customer and a Customer may have no more than one active Casino bonus and one active Sports bonus on his account at any given time.
- When: (1) you have no open bets; (2) the remaining balance of your Sports Bonus Account is less than £1.00; and (3) your total sports balance is also less than £1.00; then the balance of your Sports Bonus Account shall automatically be transferred to your Main Cash Account. This will have the effect of removing the active Sports bonus from your account so that you can take up another promotion.
- Any bonus and any associated winnings will be automatically removed from a Customer's account upon the Customer requesting a Withdrawal before meeting the rollover or eligibility requirements of the applicable bonus.
- Cashed-Out bets shall not contribute to meeting the rollover or eligibility requirements of any Sports promotion.
- If you wish to find out how much rollover requirement remains in respect of a given bonus, please contact support@10bet.co.uk
- If you wish to cancel an active bonus, please contact support@10bet.co.uk. Please note that in such circumstances, any amount (in the Casino Bonus Account or Sports Bonus Account, as the case may be) attributable to the active bonus will be removed, including any associated winnings.
- All 10bet bonuses and promotions are intended for recreational players and 10bet may, in its sole discretion, limit the eligibility of Customers to participate in all or part of any promotion.
- If we discover or have reasonable grounds to believe or suspect that you have engaged in any activity which undermines the integrity of a promotion or competition, we may disqualify you from the applicable promotion and withhold and/or recover all or part of any bonuses and/or any winnings that are attributable to that/those activity/ies. We may also restrict you from participating in future promotions and competitions. An example of such activity/ies includes: placing a series of wagers (either yourself or in collusion with other players) to seek to guarantee profits arising from the promotion irrespective of the outcome of the wagers.
- In all cases acting reasonably, we may amend, suspend or withdraw any promotion or competition at any time. Any amendment, suspension or withdrawal of any promotion, competition, bonus or special offer will not adversely impact Customers who have already opted-in to that promotion or competition except in cases which are beyond 10bet’s control (for example, legal and/or regulatory reasons).
- All management decisions are final.
- Unless otherwise specified, you must rollover the amount of your deposit and the corresponding Sports Bonus funds five (5) times before the funds in your Sports Bonus Account are transferred to the Main Cash Account and a Withdrawal of these funds may be made.
- Unless otherwise specified, you must fulfil the rollover requirements within 90 days of the bonus being taken up, otherwise the funds held in your Sports Bonus Account will be forfeited.
- Unless otherwise specified, to fulfil the bonus rollover requirements, all wagers must be made on odds of at least 3/5 (1.60) or higher, excluding any type of handicap (except 3Way Handicap), Forecast/Tricast and on Over/Under bets.
- Bets will only count towards rollover requirements once they have been finally settled.
- Any bet ‘win’ resulting from funds wagered from the Sports Account is credited into the Main Cash Account and the Sports Bonus Account proportionally as per the stake contribution from each one of the balances. Any realised gains (stake and winnings) originating from the Sports Bonus Account are credited to the Sports Bonus Account and continue to be subject to the remaining applicable bonus rollover requirements.
- Only once the roll-over requirements are met in their entirety, within the designated period of time, shall the Sports Bonus Account funds associated with the bonus be automatically transferred from the Sports Bonus Account to the Main Cash Account and a Withdrawal of these funds may be made.
- Unless otherwise specified, should a Withdrawal from the Main Cash Account be requested while there are funds in the Sports Bonus Account, the balance of the Sports Bonus Account shall be cancelled and forfeited.
- Unless otherwise specified, you must rollover the amount of the No-Deposit Bonus awarded ten (10) times before the funds in your Sports Bonus Account are transferred to the Main Cash Account and a Withdrawal of any of these funds may be made.
- The maximum withdrawable winnings from a Sports No-Deposit Bonus shall be five times (5X) the amount of the Sports No-Deposit Bonus credited to the Customer’s account.
- Any winnings from No-Deposit Bonus credited to a Customer’s Main Cash Account may only be the subject of a Withdrawal upon the Customer making a deposit into his Main Cash Account no less than the amount of the Sports No-Deposit Bonus from which the winnings were derived.
- Unless otherwise specified, any winnings earned from a Free Bet shall be credited to a Customer’s Main Cash Account, and are withdrawable. The Free Bet amount shall not be stake-returned.
- A Free Bet shall only be valid on specified bet types, sports, leagues or events – as stated in the specific promotion terms.
- No Free Bet may be used in portions. For example, if a £10 Free Bet is used for a £5 bet, then the unused £5 shall be forfeited.
- The Free Bet shall always be used prior to real money funds from the Main Cash Account - for example, if a customer is placing a £20 bet and selects a £10 Free Bet token, while having a balance of £100 in his Main Cash Account, then the total amount of the Free Bet will be used (£10) and £10 will be drawn from the Main Cash Account.
- Any bet that satisfies the eligibility requirement to be awarded a Free Bet may not later be the subject of a Cash-Out.
- Any bet the subject of a Cash-Out shall not contribute to any eligibility requirement to receive a Free Bet.
- Bets placed on Asian Handicap or Over/Under, and are half-lost, shall not count towards the eligibility requirements of a Free Bet, when such conditions are considered for lost bets only or for missed selections in an accumulator.
- If a bet which contributed to the eligibility of a Free Bet has been cancelled, 10bet reserves the right to remove the Free Bet from the Customer’s account and shall, in its sole discretion, determine whether the Customer may be eligible for the promotion again.
- If a bet contributing the eligibility of a Free Bet and a bet placed with the Free Bet cover opposite selections of one and the same event, any winnings shall be cancelled and forfeited.
- Combo and System Bets, regardless of the number of individual bets placed, may contribute to the eligibility requirement for only for one Free Bet. For example, if a customer places three singles, as one bet, they shall contribute to the eligibility requirement for only one Free Bet. Further, if a Customer places a system of three doubles and one treble, the bets shall contribute to the eligibility requirement for only one Free Bet.
- Any bets which contributed to eligibility requirement for a Free Bet shall not contribute to the eligibility requirement of any other offer.
- Unless otherwise specified, any bets placed shall contribute to the eligibility requirements of a Free Bet first, before contributing the eligibility requirement of any other offer.
- Unless otherwise specified, you must rollover the amount of Casino Bonus funds thirty (30) times before the funds in your Casino Bonus Account are transferred to the Casino Buy-In Account and a Withdrawal of these funds may be made.
- Unless otherwise specified, Customers must meet the rollover requirements within 15 days of the bonus being taken up.
- Stakes from all game categories on the 10bet Casino product will contribute towards the rollover requirements. However, some game categories will contribute towards roll-over requirements more than others.
- The contributing percentages are as follows:
Game Category Stake % Contribution Slots (all varieties) 100% Progressive Slots 100% Scratch Cards 100% Arcades 100% Keno 100% Roulette (all varieties) 20% Sic Bo 20% Dream Catcher 20% Card Games 10% Blackjack (all varieties excluding Blackjack Surrender) 10% Video Poker 5% Russian Poker 5% Baccarat (all varieties) 0% Craps 0% Live Football Studio 0%
Examples:
- A bet of £5 in Slots will be calculated as £5 for wagering requirements.
- A bet of £5 in Roulette will be calculated as £1 for wagering requirements.
- A bet of £5 in Blackjack will be calculated as £0.5 for wagering requirements.
- Winnings resulting from wagers made from the Casino Bonus Account are credited back to the Casino Bonus Account and continue to be subject to the remaining applicable bonus rollover requirements. Any profit resulting from mixed Casino Buy-In Account and Casino Bonus Account funds gambled, shall be credited proportionally as per the stake contribution from each one of the balances.
- Any Casino bonus amount awarded shall be available for wagering purposes only. The amount of such bonus funds shall be automatically deducted from the Customer's account upon satisfaction of the rollover requirements, unless specifically stated otherwise.
- The following Casino games will not contribute towards meeting the wagering requirement: Blood Suckers; Blood Suckers 2; Zombies; Pimped; Piggy Riches; Royal Masquearde; Dead or Alive; Big Bad Wolf; Northern Sky; Beautiful Bones; Big Bang; Castle Builder; Castle Builder II; Champion of the Track; EggOMatic; Peek a Boo; Stardust; The Wishmaster; Tower Quest; GEMiX; Gunslinger; Pearls of India; Rage to Riches; Eye of the kraken; Lucky Angler; Robin Hood; Tomb Raider Secret of the Sword; Scrooge; Untamed Giant Panda; Cool Buck 5 Reel; Vampire: The Masquerade - Las Vegas; Dragon's Myth; Forsaken Kingdom; Jekyll & Mr. Hyde.
- Casino bonus rollover requirements are removed only upon the cancellation or expiration of the applicable bonus. When the remaining balance of your Casino Bonus Account is less than £2.00 and your total casino balance is also less than £2.00, the balance of your Casino Bonus Account shall automatically be transferred from your Casino Bonus Account to your Casino Buy-In Account. This will have the effect of removing the active Casino bonus from your account so that you can take up another promotion. In the event that Customer makes subsequent deposits into his Casino Buy-In Account while still having a balance in his Casino Bonus Account (greater than £0.00) the Customer shall contact support@10bet.co.uk and ensure that the funds in his Casino Bonus Account are cleared from his balance prior to placing bets – otherwise, the initial bonus rollover requirements shall remain valid.
- Before any Withdrawal is processed, your play will be reviewed for any irregular playing patterns. In the interests of fair gaming, equal, zero or low margin bets (on table games, likelihood of return on wager is greater than 95%) or hedge
betting, shall all be considered irregular gaming for the purpose of meeting any roll-over requirements. Other examples of irregular game play include but are not limited to placing bets from Casino Bonus Account on table games or video
poker, and upon winning more than twice the value of the bonus credited to their account, switching to play slot games until the bonus roll-over requirements have been met.
Should 10bet deem, at its sole discretion, that irregular game play has occurred, it reserves the right to withhold any Withdrawals and/or confiscate any associated winnings.
- Where there is evidence of a series of wagers having been placed by or for the same individual or syndicate of individuals on one and the same game using accredited bonus funds in an effort to reach a guaranteed profit, 10bet reserves the right to make all wagers void and suspend relevant accounts.
- 10bet considers all of the above General Promotional Rules, and Sports and Casino terms to be fair. Should you require any clarification or advice regarding them, please contact support@10bet.co.uk
- Unless otherwise specified, you must rollover the amount of Casino No-Deposit Bonus funds fifty (50) times before the funds in your Casino Bonus Account are transferred to the Casino Buy-In Account and a Withdrawal of any of these funds may be made.
- The maximum winnings from a Casino No-Deposit Bonus shall be ten times (10X) the amount of the Casino No-Deposit Bonus credited to the Customer’s account. Any winnings’ amount above this limit will be deducted following the completion of the rollover requirement.
- Any winnings from Casino No-Deposit Bonus credited to a Customer’s Casino Buy-In Account may only be the subject of a Withdrawal upon the Customer making a deposit into his Casino Buy-In Account no less than the amount of the Casino No-Deposit Bonus from which the winnings were derived.
Sports Bonus Terms
Sports No-Deposit Bonus
Free Bet
Casino Bonus Terms
Casino No-Deposit Bonus
Last Revision: 27 August 2020 (Version: #20)
Privacy policy
10bet Privacy Policy
10bet, which includes all of the entities specified below under “The Group” section, including its affiliates (collectively, the " Company"), offers online gambling services, such as casino, and sports gambling (collectively, the “Services”) via its own in-house brands (each, an "In-House Brand"; together with the Company: “Group”, " we", " our" or " us").
The Group is deeply committed to safeguard the privacy expectations of its users (“User(s)”, “you” or “your”) in compliance with the General Data Protection Regulation (GDPR). Accordingly, we have put in place this Privacy Policy, which outlines our data protection practices, including how we collect, use, disclose and protect your Personal Information, as well as your rights with respect to your Personal Information/Data.
We encourage you to read the Privacy Policy carefully and use it to make informed decisions. By visiting the Group’s websites, mobile apps or other online properties, or by creating an account through our Services, you hereby agree to the Privacy Policy.
1. The Group and the Data Controllers
The Group and the Data Controllers includes and ares the following companies: Water Tree Limited, Blue Star Planet Limited and Ocean Star Limited.
The Group provides the Services through the following applications and platforms (collectively the “Platforms”):
- This internet website, including any subdomains and any affiliated websites;
- Downloadable applications and software ("Software"), such as native applications which are distributed through mobile application stores, as well as PC and Mac desktop software which can be downloaded to your computer;
- Non-downloadable online applications (e.g. flash applications, HTML5 applications, etc.); and
- Facebook applications.
2. Privacy Principles
The Group follows the rules of GDPR. This means that whenever we handle your personal data, we always follow the GDPR principles:
- Lawfulness, fairness and transparency
- Purpose limitation
- Data minimisation
- Accuracy
- Storage limitation
- Integrity and confidentiality
- Accountability
3. Why we Collect Personal Information
We need to process your personal information in order to provide you with our services. We will only ever ask you for the smallest amount of information that we need and we only ever use it for lawful purposes. We never sell your information to anyone else.
4. What information we collect?
We collect two types of information from our Users:
-
Personal Information
The first type of information is information that identifies or may reasonably identify an individual with reasonable effort (“ Personal Information”). Personal Information that is being gathered may consist of the following:
- Registration details: When you open an account and register to use the Services, you will be asked to provide us certain details about yourself, such as: first and last name, email address, gender, birth data, physical address, ID number, phone number, occupation, etc. In addition, we may collect certain information as required under various Know Your Client("KYC") and Anti-Money Laundering ("AML") regulatory requirements, such as your source of funds and source of wealth. Some of the information we process about you is necessary for us to meet the legal and regulatory obligations that we have as a gambling company. This includes licensing requirements, responsible gaming obligations and Anti Money Laundering (AML) Regulations.
- Governmental- issued ID: In certain instances, you will be required to provide a copy of a governmental-issued ID, for identity verification process. Please note that this information is required for certain features of our Services.
- Gaming information: in order for us to provide the Services, we automatically record different information related to your account and use of our Services, including with respect to your transactions, deposits, balances, bets, withdraws, bonuses and winnings, as well as participation in promotions, draws or contests. We also collect information regarding potential gambling problems or addictions, based on your patterns of gambling across our Service, in order to ensure a responsible gaming environment and as required by law.
- Payment information: In order for you to enjoy all of the functions of the Services (e.g. place bets, perform purchases etc.), payment information will be collected from you, such as your currency, credit card number and bank account details.
- Voluntary information: We also collect information that you provide us voluntarily. For example, when you respond to communications from us, communicate with us via email or share additional information about yourself through your use of the Services, such as on the chat feature and in games. This includes information you are willing to share with us for the purpose of improving and developing our relationship with you, as well as for maintaining your satisfaction from our Services. Please note that communications with our Users (including VIP customers) can take place via a variety of channels, including through third party messaging apps.
- Device information: We collect specific types of connection details and information with regard to your device, software or hardware that may identify you, such as: device’s unique identifiers (e.g. UDID, IMEI and, MAC address), browser fingerprinting, IP address and geo-location data.
- Telephone calls: We record or monitor telephone calls the following purposes:
- Dispute resolution, exercise and establishment of legal claims;
- Customer service (such as ensuring quality monitoring and assurance, operational efficiency, ensuring that quality standards are met in terms of support performance and Users' satisfaction, etc.);
- Compliance monitoring;
- Training purposes;
- Detecting and preventing crime or fraudulent activities.
- Events: during our events, we conduct interview and take photos and videos, which may feature attendees, speakers, sponsors or exhibitors. Where photos and videos are taken that feature you as an attendee, speaker, sponsor or exhibitor, we may use those photos and videos for promotional purposes. We may also use your interview for promotional purposes (such as by quoting you). Social networks: When you register through your social network account (such as your Facebook account), to use the Services or connect your player account with such account, we will have access to basic information from your social network account, such as your name, birthdate, profile picture and friends' list, as well as information you made publicly available on such account.
- In addition, when using the Services, you may be able via your social network to "Invite a Friend" to use the Services. Should the person accept your invitation, we may obtain Personal Information from him/her such as: name, email address, phone number and date of birth. We will use the Personal Information for the purposes set out herein and disclose such information only to third parties as detailed in this Privacy Policy.
- Information we collect from third parties: We collect Personal Information from third party service providers, such as information about your credit history from credit agencies and other financial information that is relevant to the provision of the Services, as well as information that is gathered in order to verify your identity and prevent fraudulent or illegal activity.
Non-personal information
The second type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via the User’s use of the Services (“Non-Personal Information”).
Non-Personal Information which is being collected consists of technical information and aggregated usage information, and may contain, among other things, the User’s operating system, type of browser, screen resolution, browser and
keyboard language, the User’s ‘click-stream’ and activities on the Services, the period of time the User visited the Services and related time stamps, etc.
For avoidance of doubt, any Non-Personal Information connected or linked to any Personal Information shall be deemed as Personal Information as long as such connection or linkage exists.
Types of Non-personal Information we collect from or about you including the following:
- Technical information: In order to enhance the functionality of the Services and to provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.).
- Gameplay information: We record game play information including, amongst other things, your deposits, bets, bonuses, game session duration and your high scores. We may also share and publish such information through any of our Platforms.
- Device and connection information: If you download the Software to your device, we may collect information from the particular device you are using, for security and fraud detection and prevention purposes. For example, we may gather information with regard to other software which is running simultaneously with the Software for detecting if you are using software which is associated with fraudulent activity (e.g. robots, malware, etc.) or checking if the connection you are using is via a VPN or proxy.
- Analytics information: We collect information about your use of the Services, such as applications' usage, log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.), time stamps, alerts, etc. This information is collected for amongst other things troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services.
- Anonymous information: We may anonymize or de-identify the information collected by the Services or via other means so that the information cannot, on its own, personally identify you. Our use and disclosure of such aggregated or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation and for any purpose, such as for advertising or marketing purposes.
5. Conditions for Processing Personal Information
We will process your Personal Information for a variety of reasons, each of which is prescribed by relevant data protection laws, based on the following lawful grounds:
- Fulfillment of a contract, compliance with a legal obligation It is necessary for us to process your Personal Information where it is necessary for the performance of a contract (such as for the User Agreement) or in order for us to comply with our various legal and/or regulatory responsibilities, including, but not limited to, complying with the conditions of our gambling licenses and complying with any AML and KYC legislation.
- Legitimate interests We also process your Personal Information where we deem such processing to be in our (or a third party's) legitimate interests and provided always that such processing will not prejudice your interests, rights, and freedoms. Examples of us processing in accordance with legitimate interests would include: (i) where we disclose your Personal Information to anyone or more of our associate/subsidiary companies following a restructure or for internal administrative purposes; (ii) detection and retention of information pertaining to those with responsible gambling issues; (iii) processing for the purposes of ensuring network and information security, including preventing unauthorized access to our electronic communications network; (iv) safeguarding the integrity of our Services by combatting, reporting and sharing information related to suspicious betting patterns or fraudulent activities; (v) adhering to regulatory and statutory requirements; (vi) devising a tailored reward scheme for players; and (vii) sharing personal information with our advisers and professional services providers (such as auditors) for ensuring our compliance with regulatory requirements and industry best practices.
- Consent Our processing of your Personal Information will primarily be necessary for us to provide you with the Services. However, on certain occasions, we may ask for your consent to processing Personal Information. In these instances, your Personal Information will be processed in accordance with such consent and you will be able to withdraw this consent in writing at any time.
- Special Categories of Personal Our processing of your Personal Information may also involve special categories of personal data, such as your racial or ethnic origin (as defined under Article 9 of the GDPR). We will process such information, as well as disclose it to competent authorities (such as licensing bodies or law enforcement bodies), where it is necessary for the following purposes (to the extent permissible by applicable law): (i) prevention or detection of an unlawful act, (i) prevention of dishonesty, malpractice or other seriously improper conduct, provided that obtaining your consent may prejudice those purposes. In addition, we may process and disclose such information where it is necessary for the purposes of safeguarding your (or others’) economic well-being (such as detection and retention of information pertaining to those with responsible gambling issues).
- Vital Interest We may process your Personal Information if it is necessary in order to protect your vital interests or the vital interests of another natural person, such as to prevent physical harm or threats that pose a risk of injury or other damage to the health of an individual.
- Public Task On certain occasions, we may process or disclose your Personal Information if it is necessary for the performance of a task carried out in the public interest or in the exercise of official authority; for example, if we are requested by an officer of a public body competent for investigating crime to cooperate in an on-going investigation, or where we decide to proactively disclose data to a third party having such an official authority (such as competent law enforcement).
6. Minors
The Services are not designed or directed to persons under the age of 18 or persons under the age of legal consent with respect to the use of the Services of any jurisdiction, whichever is higher (“Legally of Age”). If you are not Legally of Age, you should not download or use the Services nor provide any Personal Information to us.
We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user who is not Legally of Age has shared any information, we may discard such information unless it is needed to comply with any legal or statutory obligation binding upon us. If you have any reason to believe that a minor has shared any information with us, please contact us at support@10bet.co.uk
7. How we use the collected information?
We use your Personal Information for the purposes listed below:
- To set up, manage and update your account;
- To provide and operate the Services (such as for betting and payment processing);
- To communicate with you and to keep you informed of our latest updates to our Services and special offers;
- To market our Services (see more below under “Marketing”), as well as to serve you advertisements, personalised content including behavioral advertising;
- To conduct analytics, statistical and research purposes, in order to improve and customize the Services to your needs and interests (such as by compiling aggregated reports about the usage of certain features of our Services). This enables
us to understand the Users' preferences in order to better customize and personalize our offers and ultimately offer products and services that better meet the needs and desires of the Users, as well as to improve core product features.
For this purpose, we collect the following information:
- Users' betting activity, capturing recording of betting sessions, as well as browsing and scrolling activity on our Services (including pages and links clicked, patterns of navigation, time at a page, devices used, where users are coming from etc.);
- Users' device data (including the hardware model, operating system version, advertising identifier, unique application identifiers, unique device identifiers, browser type, language, wireless network, and mobile network information).
- In certain cases, we may reach out directly to the Users and ask them to participate in an interview, survey or usability testing, or otherwise provide feedback on our products and Services. Such participation is voluntary and relies on the User's consent.
- For customer relationship management purposes, and to support and troubleshoot the Services and to respond to your queries;
- To enable us to further develop, customize and improve the Services based on Users’ common preferences and uses;
- To provide you with a responsible gaming environment;
- To communicate with your and to process any of your requests to exercise your User Rights;
- To identify and authenticate your access to certain features of the Services;
- To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services, including by identifying risks associated with your activity on our Services;
- To investigate violations of our policies and User Agreement as well as enforce our policies and the User Agreement;
- To investigate and resolve disputes in connection with your use of the Services;
- To assist us with meeting our regulatory obligations or as required by law or regulation (such as gambling regulations, KYC and AML regulatory requirements), including for the purpose of ascertaining your source of fund or income, or as
required by other governmental authorities, or to comply with a subpoena or similar legal process or respond to a government request:
- At times we need to ask you for your assistance to be able to confirm your identity and age, and show that you have sufficient funds to support your gambling activity. Where such information is required, your account may be subject to certain restrictions until you have provided the requested information and documentation in order to satisfy these checks.
- In order to verify your identity, we may ask you to provide a copy of photographic ID such as a copy of your passport, ID card, driving license or a document confirming your residential address such as a utility bill.
- In order to verify the source of wealth and the funds you use to bet with, we may ask you to provide additional information and documentation that shows you have sufficient funds to support your gambling activity. This might include information such as your occupation and salary, supported by documentation such as a copy of your bank statement or payslip.
- In addition, we use your Personal Information upon your specific and informed consent, such as for certain marketing and promotional activities.
8. Marketing
The Group will use your Personal Information, such as your name, home address, email address, telephone number etc., ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning the Services as well as products, services, websites and applications which relate to: (i) other companies within the Group; or (ii) the Group's business partners and affiliates (collectively: “Marketing Affiliates”), which we believe may interest you.
We also share and disclose Personal Information with our Marketing Affiliates for the purpose of providing you different marketing offers, which we, or our Marketing Affiliates, believe are relevant for you. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as direct email, post, SMS and telephone marketing purposes.
We will use your Personal Information for the purpose of providing you with promotional materials solely where we have a legitimate interest in doing so, or where we have obtained your affirmative consent.
You may at any time decline receiving further marketing offers from us or from our Marketing Affiliates by contacting us at support@10bet.co.uk or by unsubscribing from receiving marketing materials by following the guidelines available on the marketing communications (such as clicking on an “unsubscribe” button). Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you personaliszed content, service-related updates and notifications.
Please note: you can control the delivery of certain advertising or social campaigns through the settings offered by the respective third party platforms (e.g. Facebook).
In addition, if you download any of our mobile application to your device from the Apple AppStore or Google Play, the only way to prevent receipt of notifications is by changing the setting on the device itself.
9. Cookies Policy
Introduction
When you visit or access our websites or applications operated by us, or when you interact or engage with our content (“Services”), we use (and authorize third parties to use) web beacons, cookies, pixel tags, scripts, tags, API and other technologies ("Tracking Technologies").
The Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), in order to enhance your navigation on our Services, improve our Services performance and customize your experience on our Services. We also use this information to collect statistics about the usage of our Services, perform analytics, deliver content which is tailored to your interests and administer services to our users, advertisers, publishers, customers and partners.
We also allow third parties to collect information about you through Tracking Technologies.
What are cookies?
Cookies are small text files (composed only of letters and numbers) that a web server places on your computer or mobile device when you visit a webpage. When used, the cookie can help make our Services more user-friendly, for example by remembering your language preferences and settings. You can find more information about cookies at www.allaboutcookies.org.
Cookies are widely used in order to make websites work in an efficient way. The use of cookies allows you to navigate between pages efficiently. Cookies remember your preferences, and make the interaction between you and the Services smoother and more efficient. Cookies are also used to help ensure that the advertisements you see online are relevant to you and your interests.
Storing Tracking Technologies
We store Tracking Technologies when you visit or access our Services (for example when you are visiting our websites) – these are called "First Party Tracking Technologies". In addition, Tracking Technologies are stored by other third parties (for example our analytics service providers, business partners and advertisers) who run content on our Services – these are called "Third Party Tracking Technologies".
Both types of Tracking Technologies may be stored either for the duration of your visit on our Services or for repeat visits.
What types of Tracking Technologies do we use?
There are five main types of Tracking Technologies:
- Strictly Necessary Tracking Technologies –
These Tracking Technologies are essential to enable you to login, navigate around and use the features of our Services, or to provide a service requested by you (such as your username). We do not need to obtain your consent in order to use these Tracking Technologies. These Tracking Technologies can be used for security and integrity reasons - for example to detect violation of our policies and for support or security features. - Functionality Tracking Technologies – These Tracking Technologies allow our Services to remember choices you make (such as your language) and provide enhanced and personalized features. For example, these Tracking Technologies are used for authentication (to remember when you are logged-in) and support other features of our Services.
- Performance Tracking Technologies – These Tracking Technologies collect information about your online activity (for example the duration of your visit on our Services), including behavioral data and content engagement metrics. These Tracking Technologies are used for analytics, research and to perform statistics (based on aggregated information).
- Marketing or Advertising Tracking Technologies – These Tracking Technologies are used to deliver tailored offers and advertisements to you, based on your derived interests, as well as to perform email marketing campaigns. They can also be used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by our advertisers (for example advertising networks) and provide them insights about the people who see and interact with their ads, visit their websites or use their app.
- Social media Tracking Technologies – Our website includes social media features, such as the Facebook "Like" or "Share" buttons. These features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy statement of the company providing these features.
Tracking Technologies | Type | Purpose |
---|---|---|
Analytics Cookies | First party Tracking Technology | Performance Tracking Technologies These Tracking Technologies are used to collect information regarding how you interact with the content on our Services, attribution purposes (for example, the referral URL), etc. We use the information to compile reports, calculate the revenues due to us and, help us improve the Services and to offer personalized products and content. |
Hotjar | Third party Tracking Technology | Performance Tracking Technologies Hotjar is a tool that aggregates data on how visitors to our site use are using it. Hotjar uses cookies to collect non-personal information. Examples of the type of information collected include, but is not limited to, pages visited, how pages are used and interacted with, type of device and browser used and the country you are in. For more information on Hotjar, how it collects data, what data it collects please and how to opt out of it collecting your information, please read Hotjar's privacy policy |
Xtremepush | Third party Tracking Technology | Performance, Marketing or Advertising Tracking Technologies Xtremepush is a multi-channel analytics and engagement marketing platform we use for analytics purposes, completing web forms, enabling web push notifications and for marketing purposes. Xtremepush Privacy Policy |
Iovation | Third party Tracking Technology | Strictly Necessary Tracking Technologies Iovation is used to prevent and detect devices associated with fraudulent or other malicious activity and provides device identification and fraud prevention services. Iovation Privacy Policy |
Google Analytics | Third party Tracking Technology | Performance Tracking Technologies This cookie is used to collect information about how visitors use our Services. We use the information to compile reports and to help us improve the Services. The cookies collect the number of visitors to the Services, where visitors have come to the Services from and the pages they visited, and other data. Google Privacy Policy |
Google Tag Manager | Third party Tracking Technology | Performance Tracking Technologies This cookie is associated with Google Tag Manager which we use to load scripts into our website pages. Google Privacy Policy |
TrustPilot | Third party Tracking Technology | Performance Tracking Technologies These cookies are used to display reviews from TrustPilot, and gives you the opportunity to review us, as well as for analytics purposes. For more information on Trustpilot's Privacy Policy. |
Pingdom | Third party Tracking Technology | Performance Tracking Technologies These Tracking Technologies are used to monitor page load timing and services uptime, as well as record information about the performance of our website and its network availability. We use the Pingdom service to monitor our site to ensure a good customer experience. Pingdom Privacy Policy |
Google AdWords | Third party Tracking Technology | Marketing or Advertising Tracking Technologies We use Google AdWords which uses cookies to help us determine how many people who clicked on our Google Ads end up contacting us through our websites. This tracking cookie is set on your browser only when you click on a Google Ad and these cookies help us increase the website’s effectiveness for our visitors. Google Privacy Policy |
Bing | Third party Tracking Technology | Marketing or Advertising Tracking Technologies We use Bing Ads to show you personalized ads. These cookies keep track of your surfing behavior, and help us understand how our Bing campaigns perform by tracking actions on our websites once ads have been clicked. Microsoft Privacy Policy |
Income Access | Third party Tracking Technology | Marketing or Advertising Tracking Technologies We utilize Income Access, an affiliate marketing services, to help record the performance of the affiliate services provided. Income Access may record unique identifiers associated to your device to follow your activity within our website or app. This information is used to analyze and improve our services and to measure the effectiveness of our advertising campaigns. Income Access Privacy Policy |
Incapsula | Third party Tracking Technology | Strictly necessary Tracking Technologies This cookie is used to improve the security on our websites (such as for protection from Denial of Service (DDoS) attacks). Incapsula Privacy Policy |
Other cookies | First and Third party Tracking Technology | Strictly necessary Tracking Technologies These unlisted cookies might be in use on internal sections of the Services, in order to customize and simplify the user experience on the site by remembering choices you made and your log in credentials. |
How to manage your cookie settings
Please note that we do not recognize or respond to automated browser signals regarding Tracking Technologies, including "Do Not Track" requests. However, there are various ways in which you can manage and control your cookie settings. Please remember that, by deleting or blocking cookies, some of the features of the Services may not work properly or as effectively.
- Turning off cookies via your web browser
Most web browsers will provide you with some general information about cookies, enable you to see what cookies are stored on your device, allow you to delete them all or on an individual basis, and enable you to block or allow cookies for all websites or individually selected websites. You can also normally turn off third party cookies separately. Please note that the settings offered by a browser or device often only apply to that particular browser or device. - Information about cookies is usually found in the "Help" section of the web browser. Below are some links to some commonly used web browsers:
- Turning off third party cookies
You can turn off certain third party cookies for advertising purposes by visiting the Network Advertising Initiative, located here: http://www.networkadvertising.org/choices/ or the DAA opt-out program, which are located here: http://www.aboutads.info/choices/, here (for EU/EEA citizens): http://www.youronlinechoices.eu/ and here (for mobile devices): http://www.aboutads.info/appchoices
10. Targeted Advertising
We use third-party advertising technology to serve advertisements when you visit the Platform and use the Services. You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA").
For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp and www.aboutads.info/choices .
11. With whom we share information?
We do not rent, sell, or share your Personal Information with third parties (“Recipients”) except as described in this Privacy Policy. The Personal Information will be disclosed to Recipients only to the extent required for the specific purpose, as stipulated in this Privacy Policy.
We share Personal Information with any of the following recipients:
- Any replacement service provider that we engage with to operate the Platforms;
- Companies within the Group and other affiliated companies;
- Gaming providers;
- Subcontractors and third party service providers, as well as their subcontractors, which by way of example include (but is not limited to) cloud computing companies, marketing affiliates, identity verification and fraud prevention services, and other data verifiers;
- Credit reporting agencies ("CRAs") and credit reference bureaus, including for conducting name, address and age checks. In order to open an account for you, we will supply your personal information to credit reference agencies and they
will provide us information about you. This includes:
- Identity and contact data;
- Information from your credit application;
- Information about your financial situation and financial history;
- Public information (including the electoral register);
- Shared credit details; and
- Fraud prevention information. We do so to check your identity, manage your account and prevent criminal activity. The identities of the CRAs, their role as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, their data retention periods and your data protection rights with the CRAs are explained in more details at the websites below:
- TransUnion (formerly Callcredit): https://www.transunion.co.uk/crain
- Equifax: https://www.equifax.co.uk/crain
- Experian: https://www.experian.co.uk/crain/
- Payment service providers, payment processors and banks;
- Any third parties who provides services in relation to the operation or promotion of the applicable Group’s brands;
- Any third party who provides you with tangible prize;
- Any third parties who organize offline events or tournaments on behalf of or in conjunction with any companies within the Group;
- Hotels and flight companies (such as in the context of offline events and promotions);
- Auditors, contractors or legal/financial/other advisers of any of the Group’s business processes;
- Any third parties who investigate, detect or prevent fraudulent or illegal activity or enable us to enforce our policies, including in order to ascertain your source of income or funds (e.g. governmental authorities, police, banks and other investigatory organizations);
- Gambling addictions bodies;
- Licensing authorities, governmental and regulatory bodies, in accordance with applicable laws and regulations; and
- Potential purchasers, successors or investors in any of the companies within the Group, or in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, reorganization, bankruptcy, consolidation or asset sale of an asset or transfer in the operation thereof) in relation to any company within the Group (in such event, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy).
In addition to the purposes listed in this Privacy Policy, we share Personal Information with those Recipients for any of the following purposes:
- Storing such information on our behalf, for example by using cloud computing service providers;
- Processing such information to assist us with our business operations (e.g. to process payments and your deposits; authenticate your access; auditing our operations; detect and prevent fraudulent or illegal activity; etc.);
- Performing research, technical diagnostics or analytics;
- Communicating targeted advertising, as well as promotional and informational materials, in accordance with our marketing policy (see above, in the section titled "Marketing"); and
- Whenever we believe in good faith that disclosure is necessary to protect our rights or legal claims, enforce our policies (including our User Agreement and Privacy Policy), protect your safety or the safety of others, as well as to investigate or prevent any fraud, for security reasons or to help us with any other related technical issue.
- When it is necessary for the protection of your vital interest or the vital interest of another natural person.
12. International Transfer Of Information
Since we operate globally, it may be necessary for the provision of Services and to the extent required for the specific purpose, as stipulated in this Privacy Policy to transfer your Personal Information to countries outside the European Economic Area. The data protection and other laws of these countries may not be as comprehensive as those in the European Economic Area.
We use best efforts to ensure that your Personal Information is protected in accordance with our privacy policy, through contractual means (such as by using the contractual clauses approved by the European Commision for data transfer, as available here) or other means (such as ensuring that European Commission decisions determined such that jurisdictions offer adequate level of protection, as available here).
For more information about the transfer of your Personal Data outside the EEA, please contact us directly at support@10bet.co.uk
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When you visit or access our Services (for example when you visit our websites), we use (and authorize third parties to use) web beacons, cookies, pixels, scripts, tags and other technologies ("Tracking Technologies").
The Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), for different purposes, such as in order to enhance your navigation on our Services, improve our Services’ performance and customize your experience on our Services. We also use this information to collect statistics about the usage of our Services. We also use this information to collect statistics about the usage of our Services, perform analytics, deliver content which is tailored to your interests and administer services to our Users, advertisers, publishers, customers and partners.
We also allow third parties to collect information about you through Tracking Technologies. To learn more see our Cookie Policy.
14. Third Party Services
While using the Services you may encounter links to third party websites, services or applications (such as third party messaging apps). Please keep in mind that this Privacy Policy does not apply to any third party websites, services or applications, even if they are accessible, downloadable, or otherwise distributed through the Services.
Please be advised that such third party websites, services or applications are independent from the Group. We assume no responsibility or liability whatsoever with regard to privacy matters or any other legal matter with respect to such third party websites and/or services. We encourage you to carefully read the privacy policies and the terms of use of such third party websites and/or services, as their terms, not ours, will apply to any of your interactions with such third parties.
You should always review their privacy practices carefully before providing Personal Information to such third parties.
You are knowingly and voluntarily assuming all risks of using any third-party websites, services or applications. You agree that we shall have no liability whatsoever with respect to such third party sites and your usage of them.
15. Retention Of Personal Information
If you have registered with an account through our Services, the Group will retain your Personal Information during the period your account is active. In addition, the Group will retain your Personal Data for additional periods, as strictly necessary to enable the Group to meet its legal obligations under applicable laws or regulations, such as the applicable gambling regulations, KYC and AML regulations, as well as to meet the Group's contractual obligations.
In addition, the Group may retain your Personal Information for longer periods, provided that retaining such information is necessary for the Group’s legitimate interests, such as fraud prevention and record keeping, responsible gaming reasons, resolving or exercising claims regarding potential disputes, and where the Group is guided to do so by the applicable supervisory authority.
16. Your Rights
You may contact us at any time by email (at: support@10bet.co.uk), and request:
- To access or delete any Personal Information relating to you;
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- That we will restrict or cease any further use of your Personal Information;
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- To object to the processing of your Personal Information (such as for marketing purposes);
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Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations. We may also rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion, in accordance with our internal policies.
17. How We Keep Your Information Secured
We take great care in implementing and maintaining the security of the Services and your information. We have put in place appropriate physical and technological safeguards to help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.
We employ industry standard procedures and controls to ensure the safety of our users’ information, such as:
- Secure network topology, which includes intrusion prevention and Firewall systems;
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- External and Internal audit tests; etc.
Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse the Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.
18. Changes To The Privacy Policy
We reserve the right to change this Privacy Policy at any time, so please re-visit this page frequently. We will provide notice of substantial changes of this Privacy Policy on the Services and/or we will send you an e-mail regarding such changes to the applicable e-mail address that you provided to us. Such substantial changes will take effect seven (7) days after such notice was provided on any of the above mentioned methods. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” date, and your continued use of the Services after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.
19. How To Contact Us
If you have any general questions about the Services or the information that we collect about you and how we use it, please contact оур Protection Officer (DPO) via email at support@10bet.co.uk or by sending a letter to:
Blue Star Planet Limited
Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta
Attn: Data Protection Officer
We will make an effort to reply within a reasonable timeframe. Please feel free to reach out to us at any time. The DPO will then look into your questions and whether your information has been handled appropriately and in line with this privacy notice, our legal obligations and our internal policies and procedures. The DPO will then contact you regarding the outcome of the assessment and any steps that have been taken as a result.
If after raising your issues with the DPO you are unhappy with the resolution you can make a complaint to our lead supervisory authority, the Maltese Data Protection Commissioner:
Office of the Information and Data Protection Commissioner
Level 2, Airways house
High Street
Sliema
SLM 1549
Malta
(+356) 2328 7100
idpc.info@idpc.org.mt
Last Revision: 08 May 2020 (Version: #57)
Security
Security
Responsibility
10bet clearly recognize that your online security is of absolute importance. We work tirelessly to ensure that your personal details and information is 100% secure and are proud holders of all mandatory certification and legal accreditation.
Encryption
We take our responsibilities in making sure that your online experience with 10bet is as safe and secure as technically possible, very seriously indeed. State-of-the-art technology including minimum 128-bit SSL digital encryption is deployed to secure all financial transactions, (look out for the padlock icon located bottom right of the page). This shows you that you are in a secure area and that any details sent are encrypted. These are the same security systems as banks and card companies use, the worldover, to maintain customer information security and integrity.
Firewall
The 10bet website also uses a protective Firewall that acts as a shield between the website itself and the outside Internet. This acts as an additional layerof protection guarding us and our clients against unauthorised access.
Auto Time Out
Our systems automatically detect periods of inactivity when you are logged on and will automatically 'time out' your session for your protection.
Verification and Protocols
For the benefit of all our members we act to identify the fraudulent use of cards through our sophisticated card verification system.
Cards are verified either over a secure line or using a secure FTP - FileTransfer Protocol. Nocard data or bank details are ever shared over the Internet nor do we ask your bank for personal information over the phone during the validation process.
If for any reason details associated with a card are incorrect our security systems automatically suspend the account.
Trust 10bet to provide you with the safest, most secure online betting service on the market.
Last Revision: 31 March 2017 (Version #2)
Betting rules
Betting Rules
- These Betting Rules are inseparably linked to our Terms & Conditions, of which they form a part, and acceptance of these Betting Rules is a prerequisite to account registration. Any capitalized terms used herein which are not defined shall take their meaning from the Terms & Conditions.
- The minimum amount for a bet is £/€0.10. Your maximum amount for a bet differs between sports, leagues and bets. You will see the exact value specified in the field where you enter the stake amount, when placing a bet. We make no guarantee that any bet placed within or for the maximum stake shall be accepted.
- 10Bet reserves right to refuse the whole or any part of any bet request for any reason and at our sole discretion. Individual bet requests may be reviewed and an alternative price or stake offered at our sole discretion.
- 10Bet accepts bets made online. Bets are not accepted in any other form (email, telephone, fax, etc.) and if received will be void, win or lose.
- 10Bet reserves the right to refuse/cancel any bet or part of a bet before the game starts and to make ambiguous bets void, without providing any justification.
- Customers cannot cancel or change a bet once the bet has been placed and confirmed.
- We also reserve the right to correct obvious errors with the input of betting odds. In such cases we could apply revised odds for final settlement on pre-live betting.
- Bets (excluding live betting) will be accepted until the earlier of: the advertised start time of the event or its actual start time. If a bet is inadvertently accepted which includes an event after its actual or advertised start time, unless it is a live-betting event, the match/bet will be treated as a non-runner.
- Irrespective of which betting odds format you select for odds to be shown in your Customer account, all bets will be settled based on American odds.
- Where we have reason to believe that a bet is placed after the outcome of an event is known or after the selected participant or team has gained a material advantage (e.g. a score, sending off etc.) we reserve the right to void the bet, win or lose.
- 10Bet reserves the right to cancel any bets from customers who place money on an event where they are in any way involved, as participants, referee, coach etc.
- 10Bet reserves the right to withhold payment and to declare bets on an event void if we have evidence that the following has occurred: (i) the integrity of the event has been called into question or (ii) matchrigging has taken place. Evidence may be based on the size, volumes or pattern of bets placed with 10Bet across any or all of our betting channels.
- When an event is cancelled, all related bets will be void automatically and accounts refunded.
- If any match is abandoned due to injury, bad weather, crowd trouble etc. all bets that have already been settled up until the time of abandonment will stand. For example: If a football match is abandoned in the second half, all bets involving the 1st half will stand. What’s more, if there has been a goal scored, the first goal scorer market will stand, but the last and any time goal scorer bets will be void. For tennis: if a player retires injured in the 3rd set, all bets to win the 1st and 2nd sets will stand.
- 10Bet does not accept any responsibility for typing, human or palpable errors, which lead to obvious price errors. In such cases all bets will be deemed void.
- Multiple bets that combine different selections within the same event are not accepted where the outcome of one affects or is affected by the other. If such a bet is taken in error, the bet will be cancelled.
- 10Bet offers you the ability to bet in play on a variety of global sporting events and while we do make every effort to ensure all live betting information is accurate, there may be situations where such information is incorrect, due to delays or otherwise. When checking live betting odds, live event start times or any other live event markets, please be aware that such information is provided as a guide only and we accept no liability for the outcome of any inaccuracies which may occur. It is the sole responsibility of the customer to check such information is accurate at the time of publication.
- The official result is final for settlement purposes except where specific rules state the contrary. The podium position in Grand Prix racing, the medal ceremony in athletics and any similar official ceremony or presentation in other sports are to be treated as the official result.
- Winnings will be credited to the Customer’s account following confirmation of the final result.
- 10Bet reserves the right to void any or all bets made by any person or group of persons acting in an attempt to defraud us.
- 10Bet reserves the right to void any bet that may have been accepted when the account did not have sufficient funds to cover the bet. If an account has insufficient funds as a result of a deposit that has been cancelled by the payment processing party, 10Bet reserves the right to cancel any bet that may have been accepted retroactively.
- The maximum total winnings to any customer on any calendar day for bets placed with 10Bet is £100,000.00 or equivalent (hereafter the “Maximum Daily Payout”).
- Fraud and Collusion:
- A number of bets may be treated as being one when a Customer places multiple copies of the same bet. When this occurs all bets may be voided apart from the first bet struck. A number of bets that contain the same single selection may be treated as being one. When this occurs all bets may be voided apart from the first bet struck. An example would be where 1 particular selection is repeatedly included in Multiple bets involving other short-priced selections.
- Where there is evidence of a series of bets each containing the same (or very similar) selection(s) having been placed by or for the same individual or syndicate or individuals, 10Bet reserves the right to make bets void and suspend relevant accounts. This rule applies to both settled and unsettled bets.
- If you have played in a professional capacity, or in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections; in this instance we further reserve the right, at our sole discretion, to restrict the total maximum pay out for the combined total of any such bets, to the equivalent of the Maximum Daily Payout limit permitted for a single Customer (as outlined at section 22 above). 10Bet is for sole use on an individual basis and for personal entertainment only.
- 10Bet allows only one account per person. Any subsequent accounts opened under the same postcode/personal details/IP address that are found to be related to any existing account may be closed immediately and any bets will be voided at 10Bet's discretion. 10Bet reserves the right to reclaim any winnings attained by these means and we reserve the right to withhold all or part of your balance and/or recover from your account deposits, pay outs, bonuses, any winnings that are attained by these means.
- Your play shall be reviewed for irregular betting patterns. Irregular betting shall mean: (1) equal, zero or low margin bets or hedge betting by placing multiple bets; and (2) placing multiple bets in order to circumvent any maximum bet limitation (as shown on the betting slip or as agreed with 10Bet). In case 10Bet identifies an irregular betting pattern, we may: (i) void all of the Customer’s bets which are linked to irregular betting, except for the bet placed first; or (ii) cancel any bonuses or promotions applied to your account and remove any subsequent winnings relating to the bonus or free bet.
Last Revision: 21 June 2018 (Version: #8)
Football
Football
All match markets are based on the result at the end of the regular time. This includes any added injury or stoppage time but does not include extra time, time allocated for a penalty shootout or a golden goal.
Video Assistance Referee (VAR) will be taken into account. Decisions made after a significant event occurs may result in confirmed bets being voided. Bets voided will be from the time of the significant event until the time the final VAR decision was officially announced.
An exception is made when this rule relates to friendly matches. In such cases, all match markets are settled based on the actual result at the end of the game (excluding any extra time), irrespective of whether the full 90 minutes is played. This rule applies only to matches with regular playing time of two 45-minute halves.
Some Soccer matches may have different playing schedules. In that case the following will apply:
90 minutes scheduled play (3 x 30 minutes). Full-time bets are still considered valid. Half-time bets are considered void.
80 minutes scheduled play (2 x 40 minutes). All bets are still considered valid.
If the playing schedule is different from the above stated, all bets are void.
Should any match be played prior to the date or kick-off time denoted then bets will stand provided the wager is placed not later than the revised kick-off time.
All bets on a match abandoned before the completion of the regular time will be void unless the match is rearranged and played on the same date (local time) or stated otherwise in the rules, except for bets on any markets that have been unconditionally determined.
If the game does not take place as scheduled and is not played on the same date (local time) all bets are void. An exception is made if incorrect kick-off time is announced on our website.
If a match venue is changed then bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed then bets based on the original listing will be void.
Bets will stand if we list a team name without specifying the term 'XI' in the name.
In the absence of an official source, or when significant conflicting evidence is present, bets will be settled based on our own statistics.
Extra Time
All bets are settled on the official statistics for the extra time period only. Any goals, corners, etc. that were taken or scored during the regulation time do not count. Extra time does not include a Penalty shootout. If the match does not go to Extra Time [ET] all bets are void.
Markets offering:
- 3W Money Line
- 1st Half 3W Money Line
- Draw No Bet
- To Win To Nil
- 3W Handicap
- Total Goals
- Number of Team Goals
- Total Team Goals
- Teams Odd/Even
- Both Teams To Score
- 1X2 Rest of The Match
- Teams Clean Sheet
- Goal Crazy
- Corners
- Corners 1st Half
- Double Chance
- Exact Score
- Odd/Even
- 1st Team To Score
- Last To Score
- 2nd 10th Goal (Next Goal)
Penalty Shootout
Markets offering:
- Penalties HC & OU - all of the penalty kicks taken during shootout
- To Win Penalties
- Total Penalties Taken - all of the penalty kicks taken during shootout
- Total Team Penalties Converted - only converted penalties count for settlement
- Penalties Sudden Death - select if the shootout will exceed the first 10 penalties
- Penalties Exact Score
- Team GK X Penalty Save - Predict if the GK will make a save. If there is no save, all bets will be void
- Team X Penalty Props - Predict specific method of penalty to be Scored/Missed. If the penalty is Scored/Missed in another way than the listed selections, bets will be settled as losers
- Team To Take 1st Penalty
- Team To Take Last Penalty
- Team To Miss 1st Penalty
- Last Penalty Score/Miss
- First - Twentieth Penalty - choose per each Team if First, Second, Third... Penalty taken will be either scored or missed
1X2/HC/OU for 5/10/15 Minutes Markets
Predict the score within defined periods of 5, 10 or 15 minutes of live soccer games.
You can place bets on either 1X2 FT Money Line, Handicap or Over/Under.
Next minute markets
Each market refers to a specific 1 or 5 minute period in the match. It is split into minutes and seconds and it is displayed as part of the market title. 00:59 seconds counts as the first minute, 01:59 counts as the second minute, and so on.
Injury time does not count. For example:
The 5 minute period 40:00-44:59 refers to the first half only and does not include first half injury time.
The 5 minute period 45:00-49:59 refers to the start of the second half only and does not include first half injury time.
The 5 minute period 85:00-89:59 refers to the second half only and does not include second half injury time.
Settlement will be made based on:
- 1. The official website of the competition
- 2. The data transmitted by our data providers
- 3. The data from the TV broadcaster covering the match
If a match is abandoned during any of these minute markets, all bets placed will be void if the time of the bet period was not completed. Bets in which the time of the bet period was completed will be settled and not declared void.
If a specified minute period is not completed, all bets will be void unless a winning market has already been established prior to the stoppage in play. All disallowed or cancelled goals, corner kicks, cards, penalties, free kicks, goal kicks and throw-ins will not count.
Goal will be settled on the time the goal is scored.
- Corner is considered to have happened when it is AWARDED (not when it is taken).
- Cards - both yellow and red cards count. Only cards shown to players on the playing field count. Cards shown to non-players (managers, coaching staff, etc.) or substitutes on bench do not count. A card is considered to have happened when it is shown.
- Penalty is considered to have happened when it is AWARDED (not when it is taken).
- Free kick is considered to have happened when it is AWARDED (not when it is taken).
- Goal kick is considered to have happened when it is AWARDED (not when it is taken).
- Throw in is considered to have happened when it is AWARDED (not when it is taken).
1X2
Bets can be placed by either selecting a Home Win, a Draw or an Away Win. If a game is abandoned, bets will be void.
1 - Home Win
X - Draw
2 - Away Win
Asians
The Asian Line is a special type of handicap used for Soccer matches. Depending on the strength of each team, a handicap is issued for the game. This enables the odds for each side to be more similar, allowing more competitive betting opportunities. All bets on the Asian Handicap in live betting (including 1 st/2 nd half bets) are settled according to the score line. Any goals prior to the bet being placed are ignored for settlement purposes. If a game is abandoned, bets will be void.
Asian Handicap | What it means |
---|---|
0 | You win if your team wins the match. If there's a draw (0 goals difference), your stake is refunded. |
0.25 | You win if your team wins the match. If there's a draw, your bet is split in half: one half is considered a win, the other half is considered a draw and its stakes are refunded. |
0.5 | You win if your team draws or wins the match. |
0.75 | You win if your team wins or draws the match. If it loses with a one goal difference, you lose half of the stake. |
1 | You win if your team wins or draws the match. If it loses with a goal difference of one, your stake is refunded. |
-0.25 | You win if your team wins the match. If it draws you lose half of the stake. |
-0.5 | You win if your team wins the match. |
-0.75 | You win if your team wins the match with a goal difference of two or more. If it wins with one goal your bet is split in half: one half is considered a win, the other half is considered a draw and its stakes are refunded. |
-1 | You win if your team wins the match with a goal difference of two or more. If it wins with a goal difference of one, your stake is refunded. |
Live betting example:
Juventus vs Man United - Live score 1:0
Team | Asian Handicap | Odds |
---|---|---|
Juventus | -0.75 | 1.80 |
Manchester | +0.75 | 2.15 |
Final score 3:0
If you bet on Juventus €100, your net win is €80
Final score 2:0, 3:1
If you bet on Juventus €100, your net win €40
Final score 1:0, 1:1, 1:2, 1:3,2:1, 2:2, 3:2, 3:3
If you bet on Man. United €100, your net win is €115
Over/Under
Predict the total goals scored in a match. Goals are considered regardless of whether they are scored before or after the bets are placed (unlike Asians, where the result before the bet has been placed is ignored). If a game is abandoned, bets will be void unless settlement is already unconditionally determined.
Over/Under | What it means |
---|---|
Under 2 | Bets win if there is either 0 or 1 goal scored in the match. If there are two goals exactly, the stake is returned. Bets lose if there are three or more goals scored in the match. |
Under 2.25 | Bets win if there is either 0 or 1 goal scored in the match. If there are two goals exactly, half the stake will win and half will be returned. Bets lose if there are three or more goals scored in the match. |
Under 2.5 | Bets win if there are 0, 1 or 2 goals scored in the match. Bets lose if there are three or more goals scored in the match. |
Under 2.75 | Bets win if there are 0, 1 or 2 goals scored in the match. If there are three goals exactly, half the stake will be returned and half will be lost. Bets lose if there are four or more goals scored in the match. |
Over 2 | Bets win if there are three or more goals scored in the match. If there are two goals exactly, the stake is returned. Bets lose if there is 0 or 1 goal scored in the match. |
Over 2.25 | Bets win if there are three or more goals scored in the match. If there are two goals exactly, half the stake will be returned and half will be lost. Bets lose if there is 0 or 1 goal scored in the match. |
Over 2.5 | Bets win if there are three or more goals scored in the match. Bets lose if there are 0, 1 or 2 goals scored in the match. |
Over 2.75 | Bets win if there are four or more goals scored in the match. If there are three goals exactly, half the stake will win and half will be returned. Bets lose if there are 0, 1 or 2 goals scored in the match. |
Total Goals/Total Goals 1 st Half
Predict the total goals scored in the match/1 st half by both teams. If an event is abandoned, all bets will be void, unless the outcome of the placed bet has already been determined.
Over 2.5 - The bet will be a winner if there are 3 or more goals in the match/ 1 st half
Under 2.5 - The bet will be a winner if there are 2 goals or less in the match/ 1 st half
Total Team Goals/1 st Half Total Team Goals
Predict the total goals scored by a certain team in the match/1 st half. Own goals count to the team credited with the goal. If an event is abandoned, all bets will be void, unless the outcome of the placed bet has already been determined.
For example:
Over 2.5 - The bet will be a winner if the team scores 3 or more goals in the match/ 1 st half
Under 2.5 - The bet will be a winner if the team scores 2 goals or less in the match/ 1 st half
1 st Half: 1X2, Asians and Over/Under
Bets will be settled on the first half result only. If a match is abandoned before half time, the bet will be void, unless the markets were unconditionally determined. If a match is abandoned during the second half then all first half bets are still valid.
2 nd Half: 1X2, Asians and Over/Under
Bets will be settled on the second half result only. If a match is abandoned then all bets will be void, unless the markets were unconditionally determined.
1X2 Up to 30 th Min, Asians and Over/Under Up to 30 th Min
All bets will be settled based on the score by the end of the 30-th min (29:59). If a match is abandoned before the 30 th min, bets will be void, except O/U bets which have already been determined. If a match is abandoned after the 30 th min, all bets will stand.
1X2 Up to 70 th Min, Asians and Over/Under Up to 70 th Min
All bets will be settled based on the score by the end of the 70-th min (69:59). If a match is abandoned before the 70 th min, bets will be void, except O/U bets which have already been determined. If a match is abandoned after the 70 th min, all bets will stand.
Draw no bet
Predict which team will be the winner. In case of a draw, all bets will be void. If a game is abandoned, bets will be void.
Double Chance
A Double Chance market allows you to cover two of the three possible outcomes in a game with one bet. There is also Double Chance 1 st Half market, which is settled according to the result of the 1 st half only.
The following options are available:
1 or X - if the result is either a home win or a draw then bets on this option are winners.
X or 2 - if the result is either a draw or an away win then bets on this option are winners.
1 or 2 - if the result is either a home win or an away win then bets on this option are winners.
Exact Score
Predict the exact score of the match by choosing from given results. There is another variation of this market available: Exact score 1 st Half – you have to predict the score of the 1 st Half.
Multi-Bet Exact Score
Predict the final score of the game by choosing from given options. Every option includes several results. You win if the final score is the same as any of the results featured in the option you have bet on.
Otherwise you lose. For example:
You have bet on line: 1:0, 2:0, 3:0.
If the final score is either 1:0 or 2:0 or 3:0, you will win. If any other result occurs, your bet will be lost.
Multi Goals FT/1-st Half/2-nd Half/Teams
Predict whether or not a specific range of goals will be scored inside the full 90 minutes of each soccer game.
Selections are predefined goal ranges and “Other than” selections refer to any different goal range.
Example: if you place a bet on the "1-4 Goals" selection and the game ends in a 0-0 draw or with 5 or more goals scored, your bet will be lost. A winning bet in this market will be one placed on the "Other than 1-4" selection.
Multi Goals Premier
Predict whether or not a specific range of goals will be scored inside the full 90 minutes of the game. If a game is abandoned bets will be void, unless the market has already.
Halftime/Fulltime Premier
Predict the result of a match at halftime and at the end of regular time. If a game is abandoned, bets will be void.
Example: If you chose 12/X, you bet on the home team or away team to lead in the first half and the match to end in a draw. Extra time and penalty shootouts do not count.
Halftime/Fulltime
Predict the result of a match at halftime and at the end of regular time. If a game is abandoned, bets will be void.
Example: If you chose 1/X, you bet on the home team to lead in the first half and the match to end in a draw. Extra time and penalty shootouts do not count.
Both Teams to Score
Predict whether both teams will score at least one goal in the game. Own goals count towards the team credited with the goal. If a game is abandoned, bets will be void, unless the outcome of these bets is already determined.
"Yes” – meaning that both teams will score.
“No” – meaning that either team will not score.
Both To Score No Draw
"Yes" selection wins if:
Both Teams score and the event finishes with a winner (example: 2-1).
"No" selections wins if:
Either only one Team scores or Both Teams score but the event finishes in a draw (example: 1-0 / 1-1 / 2-2...).
Both Teams To Score In Both Halves
"Yes" selection wins if:
Both Teams score in both halves.
"No" selections wins if:
If both teams score but not in both halves or if neither team scores at all.
Team To Score First & Win / Draw / Lose
Winning selection is the one that fully accomplishes the combination of which team will score first and either win, draw or lose afterwards.
3 Way Handicap
In a 3W Handicap, the line is set so that there can also be a draw outcome, giving you 3 potential bets. Bets are settled according to the final result. There is another option of this market: 1 st Half 3 W Handicap, which is settled according to the result of 1 st half only.
For example:
Handicap (-2) - You will win if your team wins the match with a goal difference of three or more.
Tie (-2) - You will win if the team with (-2) Handicap wins the match with exactly 2 goals difference.
Handicap (+2) - You will win if your team loses / draws / wins by 1 goal.
First to Score/Last to Score/2 nd Goal/3 rd Goal/4 th Goal….
Predict which team will score the first/2 nd/3 rd/4 th/…./last goal in the match. Own goals count towards the team credited with the goal. If a game is abandoned all bets will be void, unless the outcome of a bet is already determined.
Fast Markets
Fast Markets allow you to bet on whether you think a specific event will happen within the next 1 or 5 minutes of a live football match.
You can choose to bet on goals, corners, bookings, penalties, throw-ins, free kicks and goal kicks to happen during the game's next 1 minute or 5 minutes:
Event | Description |
---|---|
Goal | The time at which a goal is scored |
Corner | The time at which a corner is awarded |
Booking | The time at which a yellow or red card is shown to a participating player |
Penalty | The time at which a penalty is awarded |
Throw-In | The time at which a throw-in is awarded |
Free Kick | The time at which a free kick is awarded |
Goal Kick | The time at which a goal kick is awarded |
1 minute refers to 00:00 – 00:59 seconds of the relevant 1 minute period.
5 minutes refers to 00:00 – 04:59 seconds of the relevant 5 minute period.
Injury time is not included.
Winning Margin
Predict the team to win the match and the victory margin. For example in a match Team A vs Team B:
Bet on Team A to win by 2 or more goals wins if the result is 2:0, 3:0, 3:1, 4:0, 4:1, 4:2, etc.
Bet on Team A to win by 1 goal wins if the result is 1:0, 2:1, 3:2, etc.
Bet on Score Draw wins in case of any draw results with the exception of 0:0, i.e. 1:1, 2:2, 3:3, etc.
Bet on No score draw wins only if the result is 0:0.
Bet on Team B to win by 2 or more goals wins if the result is 0:2, 0:3, 1:3, 0:4, 1:4, 2:4, etc.
Bet on Team B to win by 1 goal wins if the result is 0:1, 1:2, 2:3, etc.
Odd/Even
Predict if accumulated goals by both teams will add up to an odd or even number. When no goals are scored, it is considered as Even for settlement purposes. If a game is abandoned, bets will be void, unless an outcome is already determined. There are several variations of this market:
Odd/Even – bets on it are settled according to Full time score
1 st Half Odd/Even – bets on it are settled according to the 1 st half result only
2 nd Half Odd/Even – bets on it are settled according to the 2 nd half result only
Teams Odd/Even
Predict if accumulated goals by a certain team will add up to an odd or even number. If this team has 0 goals, it is considered as Even for settlement purposes. If a game is abandoned, bets will be void, unless an outcome is already determined. There are several variations of this market:
Teams Odd/Even - bets are settled according to the goals scored by the named team for the Full time
1 st Half Teams Odd/Even – bets are settled according to the goals scored by the named team for the 1 st half
2 nd Half Teams Odd/Even - bets are settled according to the goals scored by the named team for the 2 nd half
Goalscorer
Predict if a player will score first/last/anytime goal in the match. Own goals are ignored for settlement purposes. If an own goal is scored, the previous or the next goal (if there are any) will be taken into consideration. If only own goals are scored in the match, it will be considered as No Goalscorer result for settlement purposes.
For Live Betting own goals will not count for first or subsequent goal scorers. If any goal is officially awarded as an own goal, the result of the following goal scorer market will count for the settlement of the original one - e.g. first goal of the game is an own goal. The scorer of the second goal will be settled as the winner for both the first and second goal scorer. In the event of the first goal scorer being an own goal and that being the only goal of the game, both the first and second goal scorers will be settled as no goal scorer.
Bets on players not taking part in the match will be void. For First Goalscorer, bets on players coming on as substitutes after the first goal has already been scored will also be declared void.
If a match is abandoned after the first goal has already been scored, all winning bets on First Goalscorer and on Anytime Goalscorer (bets on players who have already scored) will stand, all other bets on Goalscorer market will be void.
If a match is abandoned before a first goal is scored, all bets will be void.
Goalscorer Premier
Betting options available on this market are:
First or Last Goalscorer – Predict if a certain player will score either first or last goal in the match
2 or more – Predict if a certain player will score 2 or more goals in the match
3 or more - Predict if a certain player will score 3 or more goals in the match
Own goals are ignored for settlement purposes. If an own goal is scored, the previous or the next goal (if there are any) will be taken into consideration. Bets on players not taking part in the match will be void.
If a match is abandoned, bets on this market will be void with the exception of any bets that have an already determined outcome.
Team Goalscorer
Predict which player of a certain team will score the most goals in a League/Tournament.
Goals scored both in regular and extra time count. Penalty shootout goals do not count. In case two or more players score the same amount of goals, dead-heat rules apply. If there aren’t any goals scored by the named team, all bets will be void.
Top Goalscorer
Players who are nominated to play for their teams are considered VALID bets regardless of whether they are sidelined or injured during the tournament. In case a player is transferred to a different club within the same league, goals scored prior to the move will be counted. If a player is transferred to a club in another league, goals scored prior to the transfer cannot be brought over to his/her new league. All bets will stand in case of any of the above-mentioned scenario, unless otherwise stated:
Own goals will be ignored.
Only League goals scored are counted.
Goals scored in playoff matches are not counted.
If two or more players score the same amount of goals, dead-heat rules apply.
Teams to score in 1 st Half/2 nd Half/Both halves
Predict if a team will score at least one goal in 1 st Half/2 nd Half/Both halves. Own goals count to the team credited with the goal for settlement purposes.
If an event is abandoned, all bets will be void, unless the outcome of the placed bet has already been determined.
Teams Clean Sheet
Clean sheet means that a team will finish the game without conceding a goal. Own goals are valid for settlement purposes. If a game is abandoned, all bets will be void, unless settlement is already unconditionally determined.
For example:
Team Clean sheet team A “Yes” – in order for the bet to be settled as a winner team A should not concede any goal (including an own goal) in the game. If it does, the bet is lost.
Team Clean sheet Team A “No” – in order for the bet to be settled as a winner team A should concede a goal (an own goal counts as well) in the game. If it doesn’t, the bet is lost.
Head 2 Head
If one or more contestants fail to start the tournament, all bets are considered void. If both teams reach the same stage, the bets will be void.
Total Goals Min
Total Goals Min is the sum of the minutes of all goals scored in the regular time of the game. Goal times are recorded as the full minute according to the official source. Any goal scored in the added time of the 1 st half will be recorded as the 45 th minute. Any goal scored in the added time of the 2 nd half will be recorded as the 90 th minute. As soon as a game kicks off it will be deemed to be in the first minute. So for example a goal scored after 24 minutes and 16 seconds will be settled as scored in the 25 th minute.
Win/Loss is determined by comparing Total Goals Min with preset number. If a game is abandoned, bets on this market will be void.
OU & Goal Crazy/Goal Crazy/1 st Half Goal Crazy
Bets are settled on the total number of goals scored by both teams in the match - Goal Crazy, or for the 1 st half - 1 st Half Goal Crazy. If an event is abandoned during the 1 st half, all bets on this market will be void. If an event is abandoned after the 1 st half is completed, bets on 1 st Half Goal Crazy will stand and bets on Goal Crazy will be void. Example:
If you pick 2-3, you win if 2 or 3 goals are scored in the match/1
st half. Otherwise your bet is lost.
If you pick 3+, you win if 3 or more goals are scored in the match/1
st half. Otherwise your bet is lost.
Half with Most Goals
Predict in which half most goals will be scored. If match is abandoned, all bets will be void, unless the market is already determined.
Number of Goals/Number of Goals 1 st Half
Predict the exact number of goals scored in the match/1 st half by both teams. If an event is abandoned during the 1 st half, all bets on this market will be void. If an event is abandoned after the 1 st half is completed, bets on Number of Goals 1 st Half will stand and bets on Number of Goals will be void.
Number of Team Goals/Number of Team Goals 1 st Half
Predict the exact number of goals scored by a named team in the match/1 st half. Own goals count to the team credited with the goal. If an event is abandoned after the 1 st half is completed, bets on Number of Team goals 1 st Half will stand and bets on Number of Team Goals will be void.
First Half/Second Half
Predict the result of first and second half separately. If a match is abandoned, bets will be void.
Example: To win a bet on '1/X’, the home team must win the first half and the result of the second half should be a draw. Extra time and a penalty shootout do not count.
1X2 rest of the match
All bets are determined without taking into consideration the current result at the time the bet is being placed – as if the game was starting again from 0:0 score after the bet had been placed. If a match is abandoned, all bets are void.
Example: Current result is 1-0 and final result is 1-1. The result for the bet settlement is 0-1:
1 - Bets on Home Team are lost
X - Bets on Draw are lost
2 - Bets on Away Team are winners.
Penalty
Penalty is similar to Over/Under Wager. Win/loss is determined by the number of penalties accumulated by both teams. If a match is abandoned, bets will be void, unless the outcome of a bet is already determined.
If a penalty is awarded, but not taken (referee changes his decision, the game is abandoned before the penalty is taken), this penalty will be ignored for settlement purposes.
Win to Nil
Predict if a certain team will win the game, without conceding a goal.
Win Either Half
Predict if a certain team will win at least one half of the game – no matter 1 st or 2 nd half.
Own Goal
Predict if there will be an own goal scored in the match.
Win From Behind
Predict if a certain team will be down by one or more goals during any time of the match, but will eventually win the match.
Score/Miss a Penalty
Predict if a certain team will score or miss a penalty during the game. Penalties that were cancelled by the referee will be ignored. When no penalty is taken, bets will be settled as losers.
Added Time in 1 st Half/2 nd Half
Added Time is similar to Over/Under wagers. Win/loss is determined by the Added Time officially announced by the referee, not by the actual time played. If a game is abandoned in the 1 st half, all bets will be void.
If a game is abandoned in the 2 nd half, Added Time in 1 st Half bets will be settled, Added Time in 2 nd Half bets will be void.
For example: If the referee shows 1 min added time and 2 min are played, bets will be settled as 1 min added time.
1 st Goal Period
Predict when the 1 st goal of the game will be scored by choosing from given time periods. Own goals will count for settlement purposes.
Betting periods at the end of either half include any injury/stoppage time added on by the match official at the end of normal time. Extra time does not count.
If a match is abandoned after the first goal is scored all bets will stand. If a match is abandoned before the first goal is scored, or a game finishes without any goals being scored, all bets will be void. As soon as a game kicks off it will be deemed to be in the first minute. So for example a goal scored after 24 minutes and 16 seconds will be settled as scored in the 25 th minute.
Goal up to 30 th Min
Predict if there will be a goal scored before the 30 th Min (29:59) of the game. If a game is abandoned before the 30 th Min, bets will be void, unless a goal has already been scored in the game.
Goal Scored 1-15Min, 16-30Min, 31-Half Time, Starting 2 nd Half-60Min, 61-75Min, 76-Full Time
Bet on whether a goal will be scored in the named periods. If the match is abandoned, bets on the periods before the time of abandonment still stand, while all bets on periods after that time will be cancelled. Bets on the period which includes the minute the game was stopped, will be settled in case there is a goal already scored in the named period. Otherwise bets will be void.
Example: If the match is abandoned in the 38 nd minute:
Bets on minutes: 1 to 15 and 16 to 30 will be settled.
Bets on minutes: start of second half-60, 61-75, 76-Full Time will be void.
Bets on minutes: 31-Half Time will be settled if there was a goal scored between 31
st and 38
th min
Bets on minutes: 31-Half Time will be void if there was no goal scored between 31
st and 38
th min
Both teams to score & over 2.5
Yes = both teams to score a goal AND there are at least 3 goals scored in total in the game.
No = both teams do not score a goal OR both teams do score a goal but there are less than 3 goals scored in total in the game.
If a match is abandoned, bets will be void, unless the outcome of a bet is already determined.
Match Winner & Both Teams to Score
Predict the winner of the game and if both teams will score/not score from the given options. If a match is abandoned, all bets will be void.
Scorecast
This is a prediction on both First to Score and Exact Score of the match. Both should be correct for a bet to win. Own goals are not counted for first to score: next goal scored which is not an own goal will be counted for settlement purposes.
If there are only own goals in the match, bet will be settled with Exact Score market odds at kick-off time. If game ends with 0:0 score, all bets will be void.
If player comes on the field after first goal is scored, or did not take part in the game at all, bets including him as first to score will be settled with Exact Score market odds at kick-off time.
If a match is abandoned after first goal is scored, bets will be settled with First to Score odds of Goalscorer bet type at kick-off time.
1st Half Scorecast
This is a prediction on both First to Score and Exact Score in the 1st half of the match. Both should be correct for a bet to win. Own goals are not counted for first to score: next goal scored which is not an own goal will be counted for settlement purposes.
If there are only own goals in the 1st half, bet will be settled with 1st Half Exact Score market odds at kick-off time. If 1st Half ends with 0:0 score, all bets will be void.
If player comes on the field after first goal is scored, or did not take part in the 1st Half at all, bets including him as first to score will be settled with 1st Half Exact Score market odds at kick-off time.
If a match is abandoned during the 1st Half, all bets will be void.
Anytime Scorecast
This is a prediction on both Anytime Goalscorer and Exact Score of the match. Both should be correct for a bet to win. Own goals are not counted for Anytime Goalscorer for settlement purposes.
If there are only own goals in the match, bet will be settled with Exact score market odds at kick-off time. If game ends with 0:0 score, all bets will be void.
If player did not take part in the game at all, bets including him as Anytime Goalscorer will be settled with Exact Score market odds at kick-off time.
If a match is abandoned after a goal or goals are scored, bets including players who have already scored will be settled with Anytime Goalscorer odds of Goalscorer bet type at kick-off time. All other bets will be void.
Wincast
This is a prediction on both First to Score and Final Result (home win, away win or draw) of the match.
Both should be correct for a bet to win. Own goals are not counted for First to Score: next goal scored which is not an own goal will be counted for settlement purposes.
If there are only own goals in the match, bet will be settled with 1X2 market odds at kick-off time.
If player comes on the field after first goal is scored, or did not take part in the game at all, bets including him as First to Score will be settled with 1X2 market odds at kick-off time.
If a match is abandoned after first goal is scored, bets will be settled with First to Score odds of Goalscorer bet type at kick-off time.
Half-time/Full-time & Over/Under 2.5
Predict the match result at half-time and full-time, and whether at least 3 goals will be scored in the match. Example: In order for the bet ‘1/X and Over 2.5’ to be successful, the home team must win the first half, then the final result should be a draw and 3 or more goals should be scored during the match. Extra time and penalty shootouts do not count.
Match Winner & O/U 2.5/3.5
Predict the winner of the match and if there will be over or under 2.5/3.5 goals scored in the match from the given options.
If a game is abandoned, all bets will be void.
Match Winner & O/U 1.5 1 st Half
Predict the winner of the match and if there will be over or under 1.5 goals scored in the 1 st half from the given options.
If a game is abandoned, all bets will be void.
1X2 Corners Full Time/1 st Half/2 nd Half
Predict which team will take more corners. Available options are:
1 – Home team to take more corners
X – Both teams to take an equal number of corners
2 – Away team to take more corners
Corners 1X2 Full Time is settled according to the corners taken during the whole match.
Corners 1X2 1 st Half is settled according to the corners taken in the first half only.
Corners 1X2 2 nd Half is settled according to the corners taken in the second half only.
Awarded, but not taken corners (there is a corner, but before it is taken the referee signals for the end of the first half or the match) will not count for settlement purposes. Also if a corner needs to be re-taken for any reason, it will be counted as 1 corner.
If a match is abandoned all bets will be void unless settlement is already determined.
Asians Handicap & Over/Under Corners FT/1 st Half/2 nd Half
This market is similar to Handicap and Over/Under wager. Win/Loss for Handicap part is determined by comparing the corners taken by each team, applying the given Handicap. Win/Loss for Over/Under part is determined by the corners taken by both teams. Push rules apply.
Asians & Over/Under Corners FT will be settled according to the corners taken during the whole match.
Asians & Over/Under Corners 1 st Half will be settled according to the corners taken in the first half only.
Asians & Over/Under Corners 2 nd Half will be settled according to the corners taken in the second half only.
Awarded, but not taken corners (there is a corner, but before it is taken the referee signals for the end of the first half or the match) will not count for settlement purposes. Also if a corner needs to be re-taken for any reason, it will be counted as 1 corner.
If a match is abandoned all bets will be void unless settlement is already determined.
Total Team Corners
Total team corners are similar to Over/Under wager. Win/Loss is determined by the number of corners taken by the chosen team. Push rules apply. Awarded, but not taken corners (there is a corner, but before it is taken the referee signals for the end of the first half or the match) will not count for settlement purposes. Also if a corner needs to be re-taken for any reason, it will be counted as 1 corner.
If a match is abandoned all bets will be void unless settlement is already determined.
Total Corners 2 Way
Predict if the total corners taken in the match (by both teams) will be over or under a given number. Push rules apply.
Awarded, but not taken corners (there is a corner, but before it is taken the referee signals for the end of the first half or the match) will not count for settlement purposes. Also if a corner needs to be re-taken for any reason, it will be counted as 1 corner.
If a match is abandoned all bets will be void unless settlement is already determined.
Total Corners Odd/Even
Predict if the total corners taken in the match (by both teams) will add up to an odd or even number. Awarded, but not taken corners (there is a corner, but before it is taken the referee signals for the end of the first half or the match) will not count for settlement purposes. Also if a corner needs to be re-taken for any reason, it will be counted as 1 corner.
If a match is abandoned all bets will be void unless settlement is already determined.
Corners 3 Way HC
In 3 way HC betting, the line is set so that there can also be a draw outcome, giving you 3 potential bets. Bets are settled by comparing the corners taken by each team, applying preset handicap.
For example:
Handicap (-1) - You win if your team takes two or more corners more than the opponent.
Tie (-1) - You win if the team with (-1) Handicap takes exactly one corner more than its opponent.
Handicap (+1) - You win if your team takes a bigger or an equal number of corners than its opponent.
Awarded, but not taken corners (there is a corner, but before it is taken the referee signals for the end of the first half or the match) will not count for settlement purposes. Also if a corner needs to be re-taken for any reason, it will be counted as 1 corner.
If a match is abandoned all bets will be void unless settlement is already determined.
Corners 3 Way OU
Predict if corners taken by both teams during the match will be over, under or exactly a given number.
Awarded, but not taken corners (there is a corner, but before it is taken the referee signals for the end of the first half or the match) will not count for settlement purposes. Also if a corner needs to be re-taken for any reason, it will be counted as 1 corner.
If a match is abandoned all bets will be void unless settlement is already determined.
Corners Over/Under, Corners 1 st Half Over/Under, Corners 2 nd Half Over/Under
Predict if the total corners taken in the match (by both teams) will be over or under a given number. Push rules apply.
Awarded, but not taken corners (there is a corner, but before it is taken the referee signals for the end of the first half or the match) will not count for settlement purposes. Also if a corner needs to be re-taken for any reason, it will be counted as 1 corner.
If a match is abandoned all bets will be void unless settlement is already determined.
First/Last Corner
Predict which team will take the first/last corner in the game.
Awarded, but not taken corners (there is a corner, but before it is taken the referee signals for the end of the first half or the match) will not count for settlement purposes. Also if a corner needs to be re-taken for any reason, it will be counted as 1 corner.
If a match is abandoned all bets will be void unless settlement is already determined.
2 nd /3 rd/4 th/… Corner
Predict which team will take the named corner in the game. If this specific corner is not taken in the game, bets will be void. For example game finishes or is abandoned with 8 corners taken – all bets on any corner after the 8th will be void (9th, 10th, etc.).
Kick Off
Predict which team will perform the first kick of the game. Bets accepted after the decisive toss of coin will be void. All bets stand if a kick off has been made in the match, no matter if the match is later abandoned.
VAR
VAR review means that the referee needs to stop the game to consult VAR. A VAR review will have deemed to have occurred when there is notification of such within the stadium (Scoreboard / Tannoy announcement).
Player Cards/Player Red Card
Predict which Player will be carded - either with yellow card or with red card during the game. Players entering the field as substitutes are eligible and will be counted for settlement purposes. Cards shown to non-players, such as managers, substituted or substitution players - do not count for settlement. Any card shown after the full-time whistle has been blown will be disregarded. Both yellow and red cards count.
Red Cards
Red Cards is similar to Over/Under wager. Win/Loss is determined by the number of red cards accumulated by both teams.
Cards shown to non-players (managers, coaching staff, etc.) or substitutes on bench do not count.
If a match is abandoned all bets will be void unless settlement is already determined.
Total Booking in Match
This market is similar to Over/Under wager. Win/Loss is determined by points accumulated for cards shown to both teams. A yellow card counts as one point and a red card counts as two points. The maximum number of points a player can accumulate during a match is three (if a player receives two yellow and a red card respectively, the 2 nd yellow card point is ignored).Only cards shown to players on the playing field count. Cards shown to non-players (managers, coaches, substitutes on the bench, etc.) do not count.
Cards shown to non-players (managers, coaching staff, etc.) or substitutes on bench do not count.
If a match is abandoned all bets will be void unless settlement is already determined.
First/Last Booking
Predict which team will receive first/last of any card (yellow or red) in the game. If players from both teams are booked for the same incident in which first or last card is received, bets will be void.
If a match is abandoned all bets will be void unless settlement is already determined.
Substitutes
Substitutes are similar to Handicap and Over/Under wager. Win/Loss for Handicap part is determined by comparing the substitutes used by each team, applying the given Handicap. Win/Loss for Over/Under part is determined by substitutes used by both teams.
If a match is abandoned all bets will be void unless settlement is already determined.
First/Last Substitute
Predict which team will make first/last substitution in the game. If both teams make a substitution at the same time, which happens to be first/last in the game, bets on it will be void.
If a match is abandoned all bets will be void unless settlement is already determined.
Offside
Offside is similar to Handicap and Over/Under wager. Win/Loss for Handicap part is determined by comparing the offsides ruled against each team, applying the given Handicap. Win/Loss for Over/Under part is determined by offsides ruled against both teams.
If a match is abandoned all bets will be void unless settlement is already determined.
First / Last Offside
Predict which team will be caught first/last in an offside position in the game.
If a match is abandoned all bets will be void unless settlement is already determined.
Fouls
Fouls are similar to Handicap and Over/Under wager. Win/Loss for Handicap part is determined by comparing the fouls committed by each team, applying the given Handicap. Win/Loss for Over/Under part is determined by fouls committed by both teams.
Only fouls conceded will count for settlement purposes. This include any act by a player that is deemed to interfere with the active play of the game by the referee, excluding offsides. Any misconducts that happens when the ball Is out of play will not count as a foul. Penalties are included to the overall fouls counts.
German Bundesliga fouls - for settlement purposes will be used "fouls" but not "fouls overall" statistics from the official Bundesliga website.
If a match is abandoned all bets will be void unless settlement is already determined.
Ball Possession
Ball Possession is similar to Handicap Wager. Win/loss is determined by the Ball Possession of both teams, then by comparing the ball possession with the handicap given before the game started.
For settlement purposes, possession Percentages are rounded to the closest number as follows: 50.4% > 50% 50.6% > 51%
If a match is abandoned all bets will be void.
Passes
A ball played intentionally from one player to another. Attempted passes will also count as valid for settlement purposes.
If a match is abandoned all bets will be void unless settlement is already determined.
Shots on Target
"Shots on Target" is similar to Handicap and Over/Under wager. Win/Loss for Handicap part is determined by comparing the shots on target of each team, applying the given Handicap.
Win/Loss for Over/Under part is determined by shots on target of both teams..
If a match is abandoned, all bets will be void, unless settlement is already unconditionally determined.
Total Throw In
Total Throw Ins is similar to Handicap and Over/Under wager. Win/Loss for Handicap part is determined by comparing the throw ins taken by each team, applying the given Handicap. Win/Loss for Over/Under part is determined by throw ins taken by both teams.
If a match is abandoned all bets will be void, unless settlement is already unconditionally determined.
1 st/Last Throw In
Predict which team will be first/last to take a throw in in the game. If a match is abandoned all bets will be void unless settlement is already determined.
1 st/Last Free Kick
Predict which team will be first/last to take a free kick in the game. If a match is abandoned all bets will be void unless settlement is already determined.
1 st/Last Goal Kick
Predict which team will be first/last to take a goal kick in the game. If a match is abandoned all bets will be void unless settlement is already determined.
Outright/Winner
Predict the winner of the relevant competition. Bets are settled on the final league position, after play offs (if played), unless otherwise stated.
To Qualify/Win the Cup
Winner is the team advancing to the next round or winning the cup. Should a team be disqualified from the tournament prior to the match, and a bye is awarded, then all qualification/win the cup bets will be void.
Relegation / Promotion
Bets are settled on the final league position, after play offs (if played), unless otherwise stated. If a team is removed from the league before the season has started, then all bets on that market will be made void, and a new relegation/promotion book will be opened.
Group Winner / Qualify / Forecast / Points
Bets settled on final Group standings.
Group Winner – Predict the team which will win the group.
Group Qualify – Predict if a team will qualify for the next round of the tournament without playoffs.
Group Forecast – Predict the exact place the named team or teams will finish in.
Group Points – Predict how many points a team will accumulate.
Elimination Stage
Predict in which stage of a tournament a certain team will be eliminated.
Player and Game Performance Markets
Settlement is based on official competition rules and official competition feed information.
Player Performance
Predict what will be the in-play performance of single Player from each Team.
Game Actions
Predict what will be the in-play action that will determine outcome of the match.
Player Performance
All match markets are based on the result at the end of the regular time. This includes any added injury or stoppage time but does not include extra time, time allocated for a penalty shootout or a golden goal. All bets on a match abandoned before the completion of the regular time will be void except for bets on any markets that have been unconditionally determined.
Player Propositions markets specifically, bets on players not taking part in the match will be void.
Settlement of the following markets will be determined by feed provided data or in the absence of an official source, or when significant conflicting evidence is present, bets will be settled based on our own statistics.
Detailed definitions of individual Player Propositions market:
Shots on target (Selected Player)
Any intentional goal attempt which could result in:
a) The ball goes into the net
b) The ball would have gone into the net but was stopped by a goalkeeper's save
c) The ball would have gone into the net but was stopped by a defender who is the last man
Shots hitting the frame of the goal are not counted as shots on target unless the above criteria are met.
Shots blocked by another player, who is not the last-man, are not counted as shots on target.
Assists (Selected Player)
The final touch (pass, pass-cum-shot or any other touch) leading to the recipient of the ball scoring a goal without a decisive touch from an opposition player. Own goals or penalties do not get an assist awarded.
Passes (Selected Player)
An intentional played ball from one player to another. Crosses, throw-ins and keeper throws do not count as a pass. Goal kicks, free kicks, corners, kick-offs and penalties can be played as a pass.
Offsides (Match/Team)
Awarded to the player deemed to be in an offside position where a free kick is awarded.
Tackles (Team/Selected Player)
A tackle is defined as where a player connects with the ball in ground challenge where he successfully takes the ball away from the man in possession. The tackled player must clearly be in possession of the ball before the tackle is made.
Game Actions
Predict the in-play action that will determine the outcome of the match.
Transfer Specials
Player to sign for before.. - Club of player to sign includes Loan deals for settlement purposes. If he is recalled to his parent club or sold to another one later it does not matter. It only does matter where the player is playing on the date mentioned.
Next Permanent Manager - Bets are settled on the next permanent manager as announced by the club. Caretaker bosses and interim managers do not count for this market, unless they lead the team in at least 10 competitive matches. If they do, they will be settled as winners for betting purposes.
Mythical Matches
Mythical Matches are usually head-to-head duels between two teams which do not play against each other in an actual match, but against different opponents in two different matches, with the outcome of both being combined together to produce the result of a mythical bet.
Mythical Matches will use the main 1X2, HC & OU lines from both separate events and perform combined main 1X2, HC & OU lines.
Mythical match bets involve the virtual pairing of any two teams. Mythical match results are decided by the number of goals scored by the two paired teams in their respective matches. The winning team is the team with the highest number of goals scored.
Venue (Home or Away) of the matches are not considered in these Mythical matches.
If any of the paired team's matches are postponed, rescheduled or abandoned, all mythical match bets involving those teams will be void.
Last Revision: 11 September 2020 (Version: #65)
Horse racing
Horse Racing
Horse racing data is licensed from the British Horse Racing Authority.
Bets on Racing are automatically settled on the double result basis unless otherwise stated or as detailed in the double result section below
Ante-post bets (including Non Runner No Bet) are settled at the price and place terms applicable at the time of acceptance. The advertised times of races, the runners, returns and results as published in the Racing Post (or the national press) will govern settlement of all bets, excepting errors and omissions. Should a wrong price or place term be given in error we reserve the right to settle the bet according to the correct price/place terms available at the time of the bet.
When a result is amended after the official result (i.e. the weigh-in), for example as a result of a successful appeal, the amendment will be ignored for settlement purposes.We cannot be held responsible for any errors or omissions in respect of accuracy in publishing or issuing of prices or information, despite every effort being made to ensure total accuracy. We reserve the right to correct these errors.
Double Result Concession
Double Result means if your horse finishes 'First Past The Post' you get paid as a winner, however, should your horse be awarded the race or promoted to a place, as a result of a Stewards' Inquiry or Objection which is announced before the 'Weigh In', we will also pay you.
All bets placed on UK and Irish horse racing will be settled on First Past the Post AND the official result (i.e. the Weighed In result). The rules will be applied so that the settlement is always in the favour of the customer.
Number of runners coming under starters orders will be the number which will determine the each way terms for non-ante post races.
If non-runners take the race to less than five runners the place money goes on to win.
Some races can have enhanced odds or places and we keep the right to offer different odds and places.
- First Past the Post: The immediate result after the race has been completed (see Exceptions below).
- Official Result: Announced at the 'Weigh In' on the day, after any Stewards' Inquiries and/or Objections have been considered. If a winner or a placed horse is disqualified/demoted after the official result is announced, the disqualification/demotion will not affect the settlement of bets.
General
- The Double Result concession applies on all selections and bets that are not mentioned in the Exceptions section.
- Best Odds Guaranteed applies as normal and where advertised and applicable.
- There is no restriction on stakes that are applicable for the Double Result concession, but payouts are subject to our advertised Maximum Payout Limits as normal.
Exceptions
- Any race that is held outside the UK and Ireland.
- Any UK/Irish race that does not have an industry SP returned
- All bets placed on SP odds and bets on the First and Second Favourites.
- All selections that are placed under Ante-Post rules (including Non Runner No Bet).
- All selections from any market other than Racecard (e.g. Forecast/Tricast, Betting Without Favourite(s), Place Only, Match Betting and any other extra/special markets that are offered).
- All selections that are placed on horses finishing in places relevant under enhanced EW terms offers only.
- A selection taking the wrong course.
- A selection carrying the wrong weight or the jockey failing to weigh-in.
- Aintree Grand National race.
A selection given as the winner in error by the judge.
Each way
Bets are acceptable win or each way. Using the each way checkbox will double the unit stake placed on the winner selection.
It will contain one bet on the Winner and another bet on the Place, Terms will be written at the header of the event eg. E/W 1/4 1-2-3
For horse racing, the each way bets will be determined according to the number of runners and the table:
Number of Runners | Not Handicap race | Yes Handicap race |
---|---|---|
1 - 4 | Win Only | Win Only |
5 - 7 | ¼ odds , for Place 1,2 | ¼ odds , for Place 1,2 |
8 - 11 | 1/5 odds , for place 1,2,3 | 1/5 odds , for place 1,2,3 |
12 - 15 | 1/5 odds , for place 1,2,3 | ¼ odds , for place 1,2,3 |
16 + | 1/5 odds , for place 1,2,3 | ¼ odds , for place 1,2,3,4 |
Number of runners coming under starters orders will be the number which will determine the each way terms for non-ante post races.
If non-runners take the race to less than five runners the place money goes on to win.
Some races can have enhanced odds or places and we keep the right to offer different odds and places.
Dead Heats
When a dead heat occurs for first place, the stake money on the winning selection will be divided by the number of winners, with full odds paid at the reduced stake. The remainder of the stake is lost. Where an each-way bet involves a dead heat winner, the win part of the bet will be settled as above, and the place part will be settled in full, in accordance with the relevant place terms. Should the dead heat involve placed selections and results in more than the allocated number of places, then the stakes will be divided as before, and settled to the full place terms.
Ante post
Ante post events will be available in advance to customers, more than 48 hours before the race. Bets on non-runner horses in ante post events will be considered lost, unless otherwise stated.
Ante post events may be suspended on days when races related to the event occur.
Ante post bets will be settled according to the price and place terms at the time the bet has been placed.
We reserve the right to cancel wagers on ante post prices/places which have been presented due to typing or human errors.
Postponed races
If a race is postponed and final declarations stand, then the bets will stand. Bets will be void if:
- The race is declared void
- The race is abandoned
- The condition of the race has changed
- The venue has changed
- The surface has changed
Rule 4 Deduction
Rule 4 deduction will apply according to the following table:
Price of non-runner at time of withdrawal | Amount deducted from winnings |
---|---|
1/9 or longer odds on | 90p in the £ |
2/11 to 2/17 | 85p in the £ |
1/4 to 1/5 | 80p in the £ |
3/10 to 2/7 | 75p in the £ |
2/5 to 1/3 | 70p in the £ |
8/15 to 4/9 | 65p in the £ |
8/13 to 4/7 | 60p in the £ |
4/5 to 4/6 | 55p in the £ |
20/21 to 5/6 | 50p in the £ |
Evens to 6/5 | 45p in the £ |
5/4 to 6/4 | 40p in the £ |
13/8 to 7/4 | 35p in the £ |
15/8 to 9/4 | 30p in the £ |
5/2 to 3/1 | 25p in the £ |
10/3 to 4/1 | 20p in the £ |
9/2 to 11/2 | 15p in the £ |
6/1 to 9/1 | 10p in the £ |
10/1 to 14/1 | 5p in the £ |
Over 14/1 | No deduction |
In the case of a non-runner, the deduction will apply according to the non-runner odds right before the withdrawal.
R4 will apply on ‘Day of event race’, less than 48 hours before the race.
If 2 or more horses are withdrawn, the total deduction will not exceed 90p.
Rule 4 deductions will apply to all winning bets placed before the non-runner was declared.
Example: prices available at 9:00 am.
1st non-runner declared: 10:00 am.
Bookmaker applies Rule 4 at 10:05 am.
Winning bets on fixed odds between 9:00 am to 10:05 am will be deducted according to the non-runner's last odds.
2nd non-runner declared: 11:30 am.
Bookmaker applies 2nd Rule 4 at 11:35 am.
Winning bets on fixed odds between 10:06 am to 11:35 am: 2nd rule 4 will apply.
Winning bets on fixed odds between 9:00 am to 10:05 am: 2nd rule 4 will apply but the sum of the deduction will not exceed 90p.
If a horse comes under Starter’s Orders but refuses to race, the bet will be a loser. In all horse races where a runner is withdrawn, or adjudged not to have started - and therefore been declared a Non-Runner by the starter - stakes on that selection will be refunded. (The exception to this being Ante Post bets). Bets on the remaining runners in that race, taken at Early Prices or at Board Prices prior to withdrawal, will be subject to a deduction.
Reserves
Some races contain reserves, who may or may not be priced in our early prices lists. The finishing position of any of these reserves will count regardless of whether they are priced or not.
If a reserve horse is offered with an early price and becomes a non-runner, the normal Rule 4 deduction will be applied to all bets struck prior to the non-runner as a result of the withdrawal.
Forecasts
A Straight Forecast is a bet where you name two selections to finish 1st and 2nd in the correct order for a specified event.
A Reverse Forecast is a bet where you name two selections to finish 1st and 2nd in any order for a specific event.
A Combination Forecast is a bet where you choose three or more selections with any of these to finish 1st and 2nd for a specific event.
Forecasts will be accepted only in races of three or more runners and will be settled in accordance with the officially declared SP Computer Forecast Dividend. In races with less than three runners the forecast bet will be declared void. If one of the selections becomes a non-runner in a forecast bet, the total stake will be placed on the other remaining selection as a win single bet at SP.
Example: £1 Forecast AB, where B is a non-runner, bet will be a £1 win single on A.
In races where a horse finishes alone and no forecast dividend is returned then all forecast bets nominating that horse to finish first will be settled as a Win single at SP on the winning horse. All other forecast bets in the race are lost.
In a Combination Forecast, where a selection becomes a non-runner, the total stake of the bet will be divided equally between the possible forecast combinations, using the remaining selections and the forecasts, including the non-runner, becoming singles.
Example 2: A combination forecast (6 bets, total stake £6) ABC, where C is a non-runner, will be settled as:
- AC -> single on A
- AB -> bet stands
- BA -> bet stands
- BC -> single on B
- CA -> single on A
- CB -> single on B
In the event of a dead heat, separate dividends will be declared for all the horses involved in the dead heat and forecast.
Unnamed favourites are not accepted for forecast betting.
Tricasts
A Tricast is a bet where you name the first three selections to finish first, second and third in the correct order for a specified race, in races where a Computer Forecast Dividend is declared.
A Combination Tricast is a bet where you name three selections to finish first, second and third in any order.
Any winning Tricast is paid out according to the official Computer Tricast return which is declared to a £1 stake.
Tricasts are offered on all handicap races in which there are eight or more runners declared. If there are less than 8 runners – all bets will be void.
If one of the selections becomes a non-runner in a tricast bet, the bet will be settled as a forecast on the remaining selections in the order they were selected. If two of the selections become non-runners in a tricast, the bet will be settled as a win single on the remaining runner.
Example: £1 Tricast ABC, where B is a non-runner, will be settled as a £1 Forecast AC.
Example 2: £1 Combination Tricast ABC, where C is a non-runner, will be settled as:
- ABC -> bet stands as AB
- ACB -> bet stands as AB
- BAC -> bet stands as BA
- BCA -> bet stands as BA
- CAB -> bet stands as AB
- CBA -> bet stands as BA
In the event of two or more horses dead-heating for first, second or third place then separate dividends will be declared and paid to each qualifying tricast. In fixed price tricasts the full odds will be paid with the stake being split according to the number of horses which dead-heat.
Unnamed favourites are not accepted for tricast betting.
Tricasts are accepted for singles only.
Favourites
Bets on First and Second favourites are accepted win-only at starting price. Early prices or board prices cannot be taken on unnamed favourites.
The favourite is the horse quoted at the shortest odds in the official starting price.
The second favourite is the horse quoted at the next shortest price.
If two horses are quoted at the same odds and these odds are shorter than those quoted against any other, then these two are equal first favourite and equal second favourite.
If two or more co-favourites are selected, the stake will be divided equally between them and paid at full odds.
Betting Without
Predict the result of a given race excluding a Favourite horse. The finishing position of the Favourite horse will be ignored for bets placed on this market. For example, a bet placed on Cue Card without Don Cossack (favourite) will win if Cue Card wins the race or finishes second to Don Cossack. The bet will have lost in all other circumstances.
In markets where we offer 'Betting Without' a nominated selection, the place terms will be based on the remaining number of runners excluding the nominated selection.
Any each-way terms advertised are settled on the actual number of runners who take part in the race, excluding the 'without' selection.
Any rule 4 deductions will still apply and will be based on the price of the withdrawn runner in that market at the time of withdrawal.
Betting Without bets are settled ignoring the finishing position of the nominated ‘without’ runner. Where the nominated ‘without’ selection is withdrawn before the start of a race, all bets on any of the field in this market stand.
Where the nominated “Without” selection is withdrawn before the start of a race, all bets on any of the field in this market stand.
If 2 or fewer runners start the race, bets will be void.
Normal dead-heat rules apply.
Place Only Betting
Place Only 2 - Predict a horse to finish in one of the first two places. Place only bets are accepted on horse races of five or more runners.
Place Only 3 - Predict a horse to finish in one of the first three places. Place only bets are accepted on horse races of eight or more runners.
In the event of a horse being withdrawn, not under starter’s orders, stakes on that selection will be returned. Bets for the remaining horses in the race will be subject to a deduction in accordance with the Rule 4 table below based on the price in the Place Only market of the withdrawn horse(s) at the time of withdrawal.
Place Only Rule 4 Deductions Table | |||
---|---|---|---|
Amount deducted from winnings | |||
Price of non-runner at time of withdrawal | Place Only 2 | Place Only 3 | Place Only 4 |
1/18 or longer odds on | 50p in the £ | 35p in the £ | 25p in the £ |
1/9 to 1/16 | 45p in the £ | 30p in the £ | 25p in the £ |
2/11 to 2/17 | 45p in the £ | 30p in the £ | 20p in the £ |
1/4 to 1/5 | 40p in the £ | 30p in the £ | 20p in the £ |
3/10 to 2/7 | 40p in the £ | 25p in the £ | 20p in the £ |
2/5 to 1/3 | 35p in the £ | 25p in the £ | 20p in the £ |
8/15 to 4/9 | 35p in the £ | 25p in the £ | 15p in the £ |
8/13 to 4/7 | 30p in the £ | 20p in the £ | 15p in the £ |
4/5 to 4/6 | 30p in the £ | 20p in the £ | 15p in the £ |
20/21 to 5/6 | 25p in the £ | 20p in the £ | 15p in the £ |
Evens to 6/5 | 25p in the £ | 15p in the £ | 10p in the £ |
5/4 to 6/4 | 20p in the £ | 15p in the £ | 10p in the £ |
13/8 to 7/4 | 20p in the £ | 15p in the £ | 10p in the £ |
15/8 to 9/4 | 15p in the £ | 10p in the £ | 10p in the £ |
5/2 to 3/1 | 15p in the £ | 10p in the £ | No Deduction |
10/3 to 4/1 | 10p in the £ | 10p in the £ | No Deduction |
9/2 and above | No Deduction |
If 2 or more horses are withdrawn, the total deduction will not exceed 90p.
If the selected horse is withdrawn from a race after coming under starter’s orders, bets placed on that horse will have lost as the horse will be deemed to have been a participant in the race.
In the event of non-runners, the number of places paid will remain the same, unless the number of runners in the race is equal to or less than the number of places paid, in which case all bets will be void. This market is settled on the official place terms of the race. If an 8 horse race with each way terms of 3 places is reduced to a race of 7 or less runners, we will still pay 3 places on the Place Only market.
Normal dead-heat rules apply.
Match Betting
Predict a horse to finish one place ahead of another horse in a direct Head-To-Head during Race event.
A Match bet is based on one selection beating another according to the specific conditions advertised. Dead heat rules apply unless a tie price is made available (e.g. for a handicap match bet). One of the two selections in any match bet must complete the course for the bets to stand, otherwise bets are void.
Both selections must start for bets to stand, otherwise Match Bets are void.
Settlement of bets will be based on the official declared result.
If neither horse finishes a race with hurdles/fences, the number of hurdles/fences successfully completed in the race will determine the winner.
Last Revision: 25 March 2020 (Version: #44)
Basketball
Basketball
All games must start on the scheduled date (local time) for bets to have action. An exception is made if incorrect start time is announced on our website.
If a game venue is changed, bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed, then bets based on the original listing will be void.
All bets on a game include overtime unless otherwise stated.
In 2-way markets push rules apply unless otherwise stated below. Stakes on single bets are returned, and in multiples/parlays the selection is treated as a non-runner.
3-way Money Line & Double Chance markets bet settlement excludes Overtime.
48-minute games must go at least 43 minutes of play and 40-minute games must go at least 35 minutes of play in order for full time bets to take actions.
If a game is suspended after the minimum time has been played and not resumed the same day, then regardless of whether the game is completed at a later date, the score when the game is halted will determine the betting results.
Champions League – If a match finishes in a tie and overtime isn’t played, Match betting and Normal Time Match betting (2-way) will be settled as a push. Should there be Overtime markets, they will be settled as ‘Yes’.
If a match does not finish in a tie, but overtime is played for qualification purposes, the markets will be settled according to the result at the end of regular time.
3x3, Streetball, Big3
For 3x3, Streetball and Big3 variations of this sport, settlement is based on official competition rules. When a match starts but is not completed, bets are void unless the specific market outcome is already determined.
Money Line
Predict which team will be the winner.
1st Half 3-Way Money Line
In a 3W Money Line, the line is set so that there can also be a draw outcome, giving you 3 potential bets.1st Half 3 W Handicap, which is settled according to the result of 1st half only.
1st/2nd/3rd-Quarter 3 Way Money Line
In a 3W Money Line, the line is set so that there can also be a draw outcome, giving you 3 potential bets.1st/2nd/3rd Quarter 3 W Handicap, which is settled according to the result of 1st/2nd/3rd Quarter only.
Spread
Predict which team will be the winner, applying the given spread to the score.
Over/Under
Predict if the points scored by both teams will be over or under a given number.
1st Half
All 1st Half markets (Money Line, Spread, Over/Under, Total Team Points, Total Odd/Even and Total Team Odd/Even) will be settled according to the result of the first half only. If the game is abandoned before half time, all 1st half bets will be void.
2nd Half
All 2nd Half markets (Money Line, Spread, Over/Under, Total Team Points, Total Odd/Even and Total Team Odd/Even) will be settled according to the result of the second half including overtime if played. If the game is abandoned bets will be void. An exception is made if there are 5 or less minutes of scheduled playing time remaining. In this case bets will be settled according to the result at the time of abandonment.
1st/2nd/3rd/4th Quarter
All Quarter markets (Money Line, Spread, Over/Under, Total Team Points, Total Odd/Even and Total Team Odd/Even, Margin of Victory) will be settled according to the result of the relevant quarter. The 4th quarter result includes overtime if played. Quarters must be finished in order for bets on them to be settled. If the game is abandoned during the scheduled playing time, bets on the running and following quarters will be void. Example:
If the game is abandoned in the 2nd Quarter, bets on the 1st Quarter will be settled, the rest (2nd/3rd/4th Quarter) will be void.
If the game is abandoned in the 4th Quarter (even if there are less than 5 min of scheduled playing time left), bets on it will be void. Bets on 1st/2nd/3rd Quarter will be settled.
If the game is abandoned in overtime, all Quarter bets will be settled. 4th Quarter bets will be settled according to the4th quarter result, adding any points scored in overtime up to the time of abandonment.
1st Half 3 Way Money Line
In a 3W Handicap, the line is set so that there can also be a draw outcome, giving you 3 potential bets.1 st Half 3 W Handicap, which is settled according to the result of 1st half only.
1st/2nd/3rd Quarter 3 Way Money Line
In a 3W Handicap, the line is set so that there can also be a draw outcome, giving you 3 potential bets. 1st/2nd/3rd Quarter 3 W Handicap, which is settled according to the result of 1st/2nd/3rd Quarter only.
Alternative 1st Half
Predict which team will be the winner, applying the given alternative spread for the 1st Half.
Alternative 2nd Half
Predict which team will be the winner, applying the given alternative spread for the 2nd Half, including overtime if played.
Alternative 1st/2nd/3rd/4th Quarter
Predict which team will be the winner, applying the given alternative spread for the 1st/2nd/3rd Quarter.
Predict which team will be the winner, applying the given alternative spread for the 4th Quarter, including overtime if played.
1st/2nd/3rd Quarter Double Chance
Predict result of the 1st Quarter, covering two of the three possible outcomes
Predict result of the 3rd Quarter, covering two of the three possible outcomes, including overtime if played.
2nd/3rd/4th Quarter Total Team Points
Predict if a certain team will score more or less points in 2nd/3rd Quarter than a given number.
Predict if a certain team will score more or less points in 4th Quarter than a given number, including overtime if played.
2nd Half Odd/Even
Predict if the points scored by both teams in 2nd half will add up to an odd or an even number.
2nd Half Teams Odd/Even
Predict if the points scored by a certain team in 2nd half will add up to an odd or an even number, including overtime if played.
2nd/3rd/4th Quarter Odd/Even
Predict if the points scored by both teams in 2nd/3rd Quarter will add up to an odd or an even number.
Predict if the points scored by both teams in 4th Quarter will add up to an odd or an even number, including overtime if played.
2nd/3rd/4th Quarter Teams Odd/Even
Predict if the points scored by a certain team in 2nd/3rd Quarter will add up to an odd or an even number.
Predict if the points scored by a certain team in 4th Quarter will add up to an odd or an even number, including overtime if played.
Margin of Victory 2nd/3rd/4th Quarter (To Win By 3+)
Predict Margin of Victory for 2nd/3rd Quarter.
Predict Margin of Victory for 4th Quarter, including overtime if played.
Winning Margin 7way/12way (Any Team)
Predict the winning team and exactly by how many points this team will win by choosing from given options, including overtime if played.
Team Highest Scoring Quarter
Predict in which Quarter a certain team will score most points. This bet type includes overtime if played. Push rules apply. If a game is abandoned, bets will be void.
Total Team Points
Predict if a certain team will score more or less points than a given number.
Total Odd/Even
Predict if the points scored by both teams will add up to an odd or an even number.
Total Team Odd/Even
Predict if the points scored by a certain team will add up to an odd or an even number.
Winning Margin/Margin of Victory
Predict the winning team and exactly by how many points this team will win by choosing from given options.
Over Time
Predict whether or not the match will go into overtime. If the game is abandoned bets will be void, unless overtime has already started. If overtime is played, while the regulation time result was not tied, all bets will be void.
Halftime/Fulltime
Predict the result of the game at half time and at the end of the game, including overtime if played. If a game is abandoned or for some reason ends in a draw and no overtime is played, bets will be void.
Highest scoring Half/Quarter
Predict in which half/quarter most points will be scored. This bet type includes overtime if played. Push rules apply. If a game is abandoned, bets will be void.
Race to 12/25/45 points
Predict which team will be the first to reach 12/25/45 points. If the game is abandoned before any team reaches the quoted number of points, bets will be void.
Winner / Outright
Bets will be settled according to the final league position including Play offs and according to the official site of the event.
To Qualify
Should a team be disqualified from the tournament prior to the match, and a bye is awarded, then all qualification bets will be void.
Players
There are several markets available for any named players: points, rebounds, assists, steals, etc.
If the relevant player doesn’t get any playing time in the match, bets on him will be void. Any stats achieved in overtime (if played) will be taken into account for settlement purposes. Win/Loss is determined by a comparison between the stats achieved by the named player and a pre-given number of stats.
A settlement will be made according to the statistics provided by the official site of the Tournament in which the game is played.
Teasers
Teasers/Super Teasers/Monster Teasers allow adjustment of points spread and game totals on two or more teams.
A fixed number of points are bought on all selections in the teaser. The number of teams selected and the number of points selected determine the payout odds:
4-point Teasers:
Two teams = -110/1.9
Three teams = +170/2.7
Four teams = +290/3.9
Five teams = +450/5.5
Six teams = +650/7.5
4.5-point Teasers:
Two teams = -120/1.83
Three teams = +150/2.5
Four teams = +240/3.4
Five teams = +400/5
Six teams = +550/6.5
5-point Teasers:
Two teams = -130/1.76
Three teams = +130/2.3
Four teams = +190/2.9
Five teams = +350/4.5
Six teams = +450/5.5
8-point Teasers (Super)
Three teams = -120/1.83 (push loses)
10-point Teasers (Monster)
Four teams = -120/1.83 (push loses)
All selections must be successful in order for the bet to win.
If a selection in the teaser is a push, the teaser will drop to the next lower level, if a lower level is offered for that particular teaser.
A push in a two team teaser without a loss will be considered “no action” and the stake will be refunded.
When placing a bet on super/monster teaser, if there is a push result, the teaser will be lost.
Teaser bets will only be allowed on pre-match events and selected leagues, including:
1. Regular teasers for NBA, NCAAB or any other league in which teaser bets are allowed: 4, 4½ and 5 points
2. SUPER TEASERS: 3 teams teaser - buying 8 points, ties lose, odds -120/1.83
3. MONSTER TEASER: 4 teams teaser - buying 10 points, ties lose, odds-120/1.83
Last Revision: 5 March 2020 (Version: #47)
Tennis
Tennis
In the event of any of the following circumstances, all bets will stand:
- A change of schedule and/or day of match
- A change of venue
- A change from indoor court to outdoor court or vice versa
- A change of surface (either before or during a match)
- A delay in the start of a match will not affect the standing of wagers, nor will a suspension, as long as the play is resumed and the match completed.
Winner Full Time including Live Betting
If the full statutory number of sets hasn’t been completed, all bets will be deemed as void.
Asian Handicap & O/U Full Time including Live Betting
Refers to the sets played in the match. Win/loss is determined by the number of sets accumulated by both players. If the full statutory number of sets hasn’t been completed, all bets will be deemed as void. A super tie break is considered as one set for bets on O/U.
Point Winner / 1st Point Winner
Predict which player will win the stated point. The nominated point will be featured in the name of the bet type, for example: 1st set - 5th game – 1st Point Winner. If a point is not played for any reason – it is awarded by the umpire as a penalty point, the game or the match is over before the point is played, a player withdraws, etc. – bets on it will be void. Tie break points will not be counted for this bet type.
Game Winner
Predict which player will win the stated game. The nominated game will be featured in the name of the bet type, for example: 2nd set – 7th game – Winner. If a game is not completed for any reason, bets on it will be void. Tie break points will not be counted for this bet type.
Game Exact Score
Predict the points of the winner and his opponent in the stated game by choosing from the given options. The nominated game will be featured in the name of the bet type, for example: 1st set – 8th game – Exact Score. If a game is not completed for any reason, bets on it will be void.
Game To Deuce
Predict if a score of 40-40 will occur at any stage of the stated game. The nominated game will be featured in the name of the bet type, for example: 1st set – 4th game – Game To Deuce. “Yes”, meaning there will be a score of 40-40 in the game. “No”, meaning that a score of 40-40 will not occur in the game. If a game is not played for any reason or it is abandoned before a score of 40-40 is reached, bets on it will be void. Once a score of 40-40 is reached, bets on that game will be settled, even if the game is abandoned for any reason at a later stage.
Game Total Points
3 way bet type to predict Over, Under or the exact given number of points will be played in a stated game. The nominated game will be featured in the name of the bet type, for example: 1st set – 2nd game – Total Points. If a game is not played for any reason, bets on it will be void. If a game is abandoned due to injury or withdrawal, bets on it will be void, unless the respective settlement is already determined. Tie break points will not be counted for this bet type.
Race To Games
Predict which Player/Team will win a specified number of games first.
Games including Live Betting
Games betting refer to the games played in the match. Win/loss is determined by the number of games accumulated by both players. Bets will be deemed as void if the full statutory number of sets is not completed, or changed. A tie break is considered as one game for Games purposes. A super tie break is considered as one game for all Games bets.
First/Second/Third/Fourth/Fifth Set (Money Line/Handicap or Over/Under) including Live Betting
In the event of the set not being completed, all bets will be void.
Set 1 Score After 4 Games
Predict the score after 4 played games. If the set is not completed all bets are void, unless the market has been already determined.
Set 1 Score After 6 Games
Predict the score after 6 played games. If the set is not completed all bets are void, unless the market has been already determined.
Player To Win At Least One Set / Player To Win At Least Two Sets
Predict if any of the two Players will or will not win at least 1 set during the match.
Predict if any of the two Players will or will not win at least 2 sets during the match.
If there was already one or two finished set(s) bets will be valid for settlement.
Number Of Tiebreaks In Match / Tiebreak Winner In "X" Set
Predict the exact number of Tiebreaks during each match - 1, 2 or 3.
If the full statutory number of sets hasn't been completed, all bets will be deemed as void.
Money Line Winner for each possible set if there is a Tiebreak to be played.
If there is already one or more sets with registered tiebreak winner - all bets for that market will be valid for settlement.
Any Set To Finish To Nil
Predict if there will be a set to finish to nil inside the match.
If there is already one or more sets with registered tiebreak winner - all bets for that market will be valid for settlement.
Total Games Odd/Even
Predict the total number of games inside each match - will they be an even number or an odd number.
If there is already one or more sets with registered tiebreak winner - all bets for that market will be valid for settlement.
Player To Win Most Games
One of the two Players/Teams has to win most of the games during the match to win this market. 1X2 market as the draw (tie) selection means the number of games between the two Players/Teams should be equal.
If there is already one or more sets with registered tiebreak winner - all bets for that market will be valid for settlement.
Exact Score (Set Betting) including Live Betting
Predict the sets score at the end of the match. Bets are void if the full statutory number of sets is not completed, or changed.
Total Player Games including Live Betting
Predict the number of games achieved by a player in a match. Bets will be deemed as void if the full statutory number of sets has not completed, or changed. A tie break is considered as one game for Games purposes. A super tie break is considered as one game for all Games bets.
Total Tie Break / Tie Break in a match including Live Betting
Total Tie Break is similar to Over/Under Wager. Win/loss is determined by the number of tie breaks in the match. A super tie break is not considered as a tie break for bets on Total Tie Break. If there was a Tie Break in an unfinished event, bets will be valid. If there's no Tie Break in an unfinished event, bets will be void.
Double Result
Predict a player to win or lose the 1st set and then go on to win or lose the match. Bets will be deemed as void if the full statutory number of sets is not completed.
Total Aces
Total Aces is similar to Asian and Over/Under Wager. Win/loss is determined by the number of aces accumulated by both players. Bets are void if the statutory number of sets has not completed, or changed. If a match is not completed because of a player retirement or disqualification, all bets will be void
First Ace
Predict which player will serve the first ace in the match.
Most Aces
Betting on the player to hit most aces in the match In the event of a player being disqualified or waived, all bets will be void unless the settlement has been determined.
To Win 1st Point
Predict which player will win the first point. All bets placed after the coin toss will be void.
To Win 1st Game
Predict which player will win the first game. All bets placed after the coin toss will be void.
1st to win 3 games
Predict which player will be the first to win three games. All bets placed after the coin toss will be void.
First Break
Predict which player will break the opponent’s service game first. All bets will be void if a break does not take place. All bets placed after the coin toss will be void.
Double Faults
Refers to the double faults served in the match. Win/loss is determined by the number of double faults accumulated by both players. Bets will be deemed as void if the full statutory number of sets is not completed, or changed.
First Double Fault
Predict which player will serve the first double fault in the match.
Most Double Faults
Betting on the player to hit most double faults in the match In the event of a player being disqualified or waived, all bets will be void unless the settlement has been determined.
Fastest Serve
Predict which player will serve the fastest serve in the match in KM/H or MPH as stated in the bet type name
Outright
Predict the winner of the tournament. In the event of a non-runner, all bets are void.
Winner
Predict the winner of the tournament. The player must start Round 1.
Winning Quarter/Winning Half
Predict the Quarter/Half the winner of the tournament will come from. All players taking part in the tournament are divided into 4 groups (Quarters), with one of the top 4 seeds in each Quarter.
Winning Quarter: choose which Quarter the winning player will come from (eg. 1st, 2nd, 3rd, 4th). Winning Half: choose which Half the winning player will come from (eg. top or bottom).
To Win a Quarter
Predict the winner of the quarter
Finalists / To reach the final
Predict the players that will reach the final of the tournament.
Head To Head
Predict which player will reach the higher round in (or win) the tournament. In the event of a non-runner, all bets are void. Push rules apply
Stage of Elimination
Player must start the first match of the tournament for bets to be valid.
Match Doubles
Match result with either most aces, least aces, most doubles faults, least doubles faults in the event. (edited) Customer is betting on: which player will win the two named markets
- Equal number of aces or equal number of double faults will be deemed as a losing bet
- In the event of disqualification or retirement all bets will be void unless the settlement of the bet has already been determined
Match Trebles
Match result with most/least aces and most/least double faults in the matchCustomer is betting on: which player will win the three named markets
- Equal number of aces or equal number of double faults will be deemed as a losing bet
- In the event of disqualification or retirement all bets will be void unless the settlement of the bet has already been determined.
Total Breaks in the Tournament
A break when a player loses their service game. The total amount of breaks played in every match across the named tournament. (edited)
Total Tie-breaks in the Tournament
The total amount of Tie-break played in every match across the named tournament.
Highest 1st Serve percentage
Predict the player to get the most first serve in throughout the match. If the 1st serve percentage is tied the bet is lost.
Total breaks of serve in the match
Predicts how many times each player will lose their service game in the match. Bets are void if the statutory number of sets has not completed, or changed. If a match is not completed because of a player retirement or disqualification, all bets will be void.
Tie-Break King
Predicts that the match will be won in straights sets, with every set won 7-6. Customer is betting on: a player to win in straight sets 2-0 or 3-0 and to win each set 7-6.
- If any completed set is not won 7-6, the bet will be settled as a loser.
- If one player is disqualified or retires all bets will be void unless the settlement of the bet has already been determined.
1st Set to hit most aces
Predicts which player will hit most aces in 1st set. Bets are void if the statutory number of sets has not completed, or changed. If a match is not completed because of a player retirement or disqualification, all bets will be void If there are no breaks/serves/aces/double faults (if applicable), bets will be void
Win and Total games
Combined Match Result and Total games. Bets are void if the statutory number of sets has not completed, or changed. If a match is not completed because of a player retirement or disqualification, all bets will be void.
Player X Not to face break point in match
Bets are void if the statutory number of sets has not completed, or changed. If a match is not completed because of a player retirement or disqualification, all bets will be void.
Player X Not to lose serve in match
Tie-breaks do not count a service games. The player must not be broken at any point during the match. Bets are void if the statutory number of sets has not completed, or changed. If a match is not completed because of a player retirement or disqualification, all bets will be void.
Player X to win point in every return game in match
Bets are void if the statutory number of sets has not completed, or changed. If a match is not completed because of a player retirement or disqualification, all bets will be void.
First Player to lose a service game
Predicts which player will lose a service game first. Tie-breaks do not count a service games. For this to be a winner, the player specified must lose a service game.
Player X to win 4 or more Grand Slams before 2024
Player must win 4 Grand Slams before 31st December 2023.
Player X to win 2 or more Grand Slams before 2023
Player must win 2 Grand Slams before 31st December 2022.
Player X to win 1 or more Grand Slams before 2022
Player must win 1 Grand Slams before 31st December 2021.
First New Number 1
Customer is betting on a new player to be ranked as ATP number 1 in the world who has never achieved this ranking before. If a Player not in the selections reaches ATP number 1 in the world bets will be void.
Will a new British Player win a Grand Slam before 2024
A British Player must win a Grand Slam before 31st December 2023.
Will Roger Feder Win Another Grand Slam?
Bets will be void by 2025. Once Roger Federer retires all No selections will be settled as losers.
1st Set Correct Score Groups
In the event of a disqualification or retirement all bets will be void unless the settlement of the bet has already been determined e.g. if a set is abandoned at 4-4.
Players First Service Game - Game Winner, Players First Service Game - First Point
In the event of disqualification or cancellation during the first game with player service, all bets will be canceled unless the last set has already begun or the settlement of bets is already determined or there is no way for the game to end without clearly determining the result of this market.
Last Revision: 27 March 2020 (Version: #45)
American football
American Football
All games must start on the scheduled date (local time) for bets to have action.
Abandoned or postponed matches are void unless rearranged and played on the same date (local time) or stated otherwise in the rules. An exception is made if incorrect kick-off time is announced on our website.
All bets on the game include overtime scoring unless stated otherwise.
Regular Season – Moneyline 3-Way Full-Time bets are settled either at FT or after Overtime has been played. Overtime could result in a tie in Regular Season games.
Playoffs – Moneyline 3-Way Full-Time bets are settled at FT, excluding Overtime.
Games must go at least 55 minutes of play for bets to have action. If a game is suspended before 55 complete minutes are played, all bets on the outcome of the game are refunded unless otherwise stated, except for bets on any markets that have been unconditionally determined.
In 2-way markets push rules apply unless otherwise stated below. Stakes on single bets are returned and in multiples/parlays the selection is treated as a non-runner.
If a match venue is changed, bets already placed will stand providing the home team is still designated as such. If the home and away team for a listed match are reversed, then bets based on the original listing will be void.
Live-Betting
Live betting game bets include overtime.
Points are considered regardless of whether they are scored before or after the bet is placed.
Teasers
Teasers/Super Teasers/Monster Teasers allow adjustment of points spread and game totals on two or more teams.
A fixed number of points are bought on all selections in the teaser. The number of teams selected and the number of points selected determine the payout odds:
6-point Teasers:
Two teams = -110/1.9
Three teams = +170/2.7
Four teams = +290/3.9
Five teams = +450/5.5
Six teams = +650/7.5
6.5-point Teasers:
Two teams = -120/1.83
Three teams = +150/2.5
Four teams = +240/3.4
Five teams = +400/5
Six teams = +550/6.5
7-point Teasers:
Two teams = -130/1.76
Three teams = +130/2.3
Four teams = +190/2.9
Five teams = +350/4.5
Six teams = +450/5.5
10-point Teasers (Super)
Three teams = -120/1.83 (push loses)
13-point Teasers (Monster)
Four teams = -120/1.83 (push loses)
All selections must be successful in order for the bet to win.
If a selection in the teaser is a push, the teaser will drop to the next lower level, in case a lower level is offered for that particular teaser.
A push in a two-team teaser without a loss will be considered “no action” and the stake will be refunded.
When placing a bet on a super/monster teaser a push will result in a lost bet.
Teaser bets will only be allowed on pre-match events and for selected leagues, including:
1. Regular teasers for NFL and NCAAF: 6, 6½ and 7 points
2. SUPER TEASERS: 3 teams teaser - buying 8 points, ties lose, odds -120/1.83
3. MONSTER TEASER: 4 teams teaser - buying 10 points, ties lose, odds -120/1.83
Buying points
Buying points allows you to change the point-spread or the game total of an American Football game. You can move the point-spread in order to get more points when betting on the underdog, and fewer points when betting on the favorite. You can move the total in order to get a higher total when betting on under or a lower total if betting on over.
Winners/Outrights
Bets will be settled according to the final league position including Play offs and according to the official site of the event.
Winner
Predict the winner of the game. Bets include overtime if played. If the game ends in a draw, 2Way bets on Winner will be void.
Spread
Predict the winner of the game, applying the given spread (handicap).
Over/Under/Total Points
Predict if the points scored by both teams will be over or under a given number.
Total Field Goals
1st Half Total FGs
Predict the number of FGs scored in the 1st Half. If the 1st Half is not completed, then all bets are void unless the outcome has already been determined.
2nd Half Total FGs
Predict the number of FGs in the 2nd Half. If the 2nd half is not completed then all bets are void unless the outcome has already been determined. 2nd half includes OT, unless otherwise stated.
1st Half
Bets settled on the first half result only.
Bets will be void if the match is abandoned before halftime.
If a match is abandoned during the second half then all first half bets are still valid.
2nd Half
Bets settled on the second half result include overtime.
1st Scoring Play of the 2nd Half
Predict the 1st scoring play of the 2nd half. 2nd half includes OT, unless otherwise stated. Possible selections are: TD, FG, Safety, No Score. If the match is not completed then all bets are void unless the market has already been determined.
1st/2nd/3rd Quarter
Bets settled on the quarters result only.
If the entire game is not completed, wagers on quarters will have action in case the relevant period was completed.
4th Quarter
Bets settled on the 4th quarter result include overtime (unless otherwise stated).
Halftime/Fulltime
Predict the result of a match at halftime and fulltime.
Example: If you choose 1/2, you bet on the home team to lead in the first half and the away team to win the game.
Bets on Halftime/Fulltime exclude overtime.
Team with Highest Scoring Half
Predict the team with the highest scoring half. Tie is an option. If the match is not completed then all bets are void.
Odd/Even
A prediction of whether the total number of accumulated points in a game will add up to an odd or even number.
Method of Next Score
Predict the method of next score in the match. Points after Touchdown do not count as scorers. If a game is abandoned, all bets will be void unless the outcome of a bet is already determined. In the absence of score bets will be void. Possible selections are: Touch down, Field Goal or Any Other Score.
Next Score
Two-way selection to predict which team will score next in the match. Points after Touchdown do not count as scorers. If a game is abandoned, all bets will be void unless the outcome of a bet is already determined. Possible selections are: Team A or Team B
Team to Score 1st and Win
Predict if a team will score first and will win the game. If the match is not completed then all bets are void.
Total team points
"Total team points" is similar to Over/Under Wager.
Win/loss is determined by the points accumulated by a named team.
To Qualify
Should a team be disqualified from the tournament prior to the match, and a bye is awarded, then all qualification bets will be void.
Over Time
Predict whether the game will go to overtime or not.
Highest Scoring Half/Quarter
Highest Scoring Half (3W)
Predict the highest scoring half. 4th Quarter includes OT, unless otherwise stated. Tie is an option. If the match is not completed, then all bets are void unless the market has already been determined.
Highest Scoring Quarter (5W)
Predict the highest scoring quarter. 4th Quarter includes OT, unless otherwise stated. Tie is an option. If the match is not completed, then all bets are void unless the market has already been determined.
Total Touchdowns in 1st Half
The entirety of the time period on the wager (quarter/half/game) must be played for wager to have action, unless result has already been determined.
Total Touchdowns in 2nd Half
The entirety of the time period on the wager (quarter/half/game) must be played for wager to have action, unless result has already been determined.
Total Touchdowns in 1st Quarter
The entirety of the time period on the wager (quarter/half/game) must be played for wager to have action, unless result has already been determined.
Total Touchdowns in 2nd Quarter
The entirety of the time period on the wager (quarter/half/game) must be played for wager to have action, unless result has already been determined.
Total Touchdowns in 3rd Quarter
The entirety of the time period on the wager (quarter/half/game) must be played for wager to have action, unless result has already been determined.
Total Touchdowns in 4th Quarter
The entirety of the time period on the wager (quarter/half/game) must be played for wager to have action, unless result has already been determined.
Total Touchdowns in Alternatives
The entirety of the time period on the wager (quarter/half/game) must be played for wager to have action, unless result has already been determined.
Touchdowns O/U
The entirety of the time period on the wager (quarter/half/game) must be played for wager to have action, unless result has already been determined.
Touchdown Scorers
A touchdown scorer is the player who possesses the ball in the opponent’s end zone.
Bets on players not taking part in the match will be void.
If a match is abandoned, all bets will be void, unless a Touchdown is already scored. If a touchdown is already scored, all bets for First Touchdown Scorer will stand, bets on Anytime Touchdown Scorers will be void unless result is already determined, and all bets on Last Touchdown Scorer will be void.
Team to Score First Touchdown
Predict which team will score first TD in the game. If the match is not completed, then all bets are void unless the market has already been determined.
Team to Score Last Touchdown
Predict which team will score last TD in the game. If the match is not completed, then all bets are void.
Winning Margin
Predict the team to win the match and the margin of victory. Overtime is included (if played).
Race to 10
Predict which team will be the first to score 10 points in the game. If the match is not completed then all bets are void unless the market has already been determined.
2nd Half Race to 5/10/15/20 Points
Predict which team will be the first to score 5/10/15/20 points in the 2nd half. 2nd half includes OT, unless otherwise stated. If the match is not completed then all bets are void unless the outcome has already been determined.
Last Revision: 08 January 2020 (Version: #5)
Aussie rules
Aussie Rules
All bets shall be settled on official AFL result only.
All Australian Rules bets shall be settled including overtime if played, unless otherwise stated.
In the event that extra time is played all head to head betting will be settled inclusive of Extra time.
If a match is abandoned before the end of normal time, all bets on the match are void, except for those markets which have been unconditionally determined.
If a match is postponed and rescheduled to take place within 48 hours of the original start time, all bets on the match will stand.
If a match is no longer playing at the venue advertised, all bets will stand unless the venue has been changed to the opponent’s home ground, in which case all bets will be void.
AFL betting rules
All wagers shall be settled on the officially declared result from the AFL. This includes match winners and goal kicking statistics.
Regular season fixtures and the Grand Final include extra time. For pre-season fixtures such as NAB cup and the finals series (excluding the Grand Final) where extra time is offered, bets shall be settled on the regular time result. Extra time will not be included.
For the purposes of determining futures markets such as Make the Grand Final/Minor Premiership/Premiership/Top 4/ Top 8, all deductions of points by the AFL due to breaches of regulations shall stand.
Brownlow Medal betting will be paid on official results as presented at the awards night. In the event of two or more players having equal points, the Dead Heat rule shall apply.
Coleman Medal betting shall only take in the regular season – NAB cup and any other preseason fixtures shall not apply. Finals series do not apply.
For first goal scorer markets, bets on players taking no part in the match shall be void. If your player is an unused substitute, or takes the field as a designated substitute after a goal has been scored then bets on your player to score the first goal shall be made void.
Wire-to-Wire market is based upon a selection leading the match at the end of each quarter.
Time of first goal markets are based upon official AFL clock.
For all Futures markets that are determined by an outright winner, the Dead Heat rule shall apply.
Gameplay specifics
Scoring à Points = Goals (scores 6 points) + Behinds (score 1 point)
Like many other codes of football, the way to score points is to score goals. In Australian Football, there are two types of scores: a goal and a behind.
A goal umpire judges whether a goal or behind is scored.
Game length
The length of a game of Australian Football can vary from league to league, but is generally around 15 to 25 minutes per quarter. In the AFL, each quarter runs for 20 minutes plus time on – which makes up for time occupied in stoppages, such as when the ball going out of bounds, injuries, goals (or behinds) being kicked, or when the umpire is setting the angle of a free kick on goal. Time is kept by two off-field officials, known as "timekeepers", who sound the siren at the start and end of each quarter. A typical AFL quarter might run from 27 to 33 minutes, but may be even longer if, for instance, injuries cause delays. AFL breaks after the first and third quarters are six minutes, with a 20-minute break at halftime.[5] Thus, a match with quarters averaging 30 minutes would last about two and a half hours.
1st Quarter / 2nd Quarter / 3rd Quarter / 4th Quarter
Bets settled on 1st/2nd/3rd/4th – Quarter Result final result only.
If a match is abandoned at any time those Quarter markets that are already determined will stand.
1st Half / 2nd Half
Bets settled on the first/second half result only.
Bets will be void if the match is abandoned before half time.
If a match is abandoned during the second half all first half bets are still valid.
Outright
As stated in the AFL regulations above and overall Outright settlement – bets are declared valid for settlement as stated on official final league position.
First / Last to Score
- Points – first / last to score any kind of point – goal or behind;
- Goals – first / last to score Goal;
- Behinds – first / last to score Behind;
Total Points / Goals / Behinds
Predict how many Points (combined between Goals & Behinds), Goals or Behinds (counted as separate scoring) – will be scored during the match.
Winning Margin
Predict the Team to win the Match and the victory margin.
Race To (Points