Trotting Betting Odds : Online Sports Betting

Terms and conditions

Terms and Conditions

Introduction

Who We Are and What We Do

In these Terms & Conditions, references to the “Operator”, “us”, “we”, “our” mean the operator of the Website, Blue Star Planet Limited, with registered address at Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta.

The Operator is licensed and regulated in Great Britain by the Gambling Commission under licence number: 000-043173-R-322899-001;

These Terms & Conditions

These Terms & Conditions apply to you, and are binding on you, if and when you Participate at 10bet.

Please read these Terms & Conditions carefully as they explain what you need to know when you use the 10bet products and services, including who we are, how the contract between us may be altered or ended, who to contact if there is a problem, and other important information.

These Terms & Conditions include and incorporate various other terms, as follows:

our Privacy Policy;
Protection of Customer Funds Policy;
Responsible Gambling Policy;
Player Protection Policy;
Betting Rules;
Casino Rules;
Cash-Out Terms;
Pulse Bet Terms;
General Promotion Terms; and
other promotion-specific terms relevant to your Participation

1. Definitions

In these Terms & Conditions, the following capitalised words/expressions have the following meanings:

“10bet” means the brand and all products offered via the Website both ‘online’ (accessed via a computer or laptop) and ‘mobile’ (accessed via a mobile phone or tablet);

"Account Balance" as defined in Section 4.2 below;

“Casino Bonus Account” means the balance of any casino bonuses credited as a result of a Customer’s Participation in any bonus promotions, which balance may be used to place wagers on any “Casino” and/or “Live Casino” products on the Website;

“Casino Buy-In Account” means that part of the Cash Account Balance associated with a casino bonus claim, excluding any balance held in the Casino Bonus Account;

“Closed Account Customer” means a person whose registered account has been closed, de-registered or excluded by either us or you;

“Customer” means a Registered Customer or a Closed Account Customer;

“Customer Funds” means the aggregate value of funds held by the Operator to the credit of Customers including, without limitation: a) cleared funds deposited at 10bet by Customers to provide stakes in, or to meet participation fees in respect of, future gambling; b) winnings or prizes which the Customer has chosen to leave on deposit with 10bet or for which 10bet has yet to account to the Customer; and c) any crystallised, but as yet, unpaid loyalty scheme or other bonuses;

"Excluded Territory" means anywhere other than the United Kingdom, Isle of Man, Jersey, Guernsey or Gibraltar;

“Offering” means any and all games / offerings made available by 10bet via the Website;

“Participate” means visiting 10bet, playing on any part of the Offering or using our Website in any other manner whatsoever;

“Registered Customer” means a person who has successfully registered an account with us.

"Prohibited Activity" means any of the activities listed in Section 16.1 below;

“Sports Bonus Account” means the balance of any sports bonuses credited as a result of a Customer’s Participation in any bonus promotions, which balance may be used to wager on any “Sports”, “Live Betting” and/or “Virtuals” products on the Website;

“Main Cash Account” means that part of the Account Balance which can be used to place wagers on any “Sports”, “Live Betting”, “Virtuals” and/or Casino products on the Website but excluding any balance held in the Casino Buy-In Account, Casino Bonus Account or Sports Bonus Account;

“Website” means www.10bet.co.uk and www.10bet.ie;

“you/your” means any person who enters 10bet and Participates.

2. About 10bet and the Protection of Customer Funds

10bet is a brand managed by the Operator.

All Customer Funds held by the Operator are held in a Barclays bank account (the "Player Client Account") which is entirely separate from all other bank accounts held by the Operator or any of its group companies; and arrangements have been made to ensure that the assets in the Player Client Account cannot be combined with another account or used to set-off any sums the Operator or any of its group companies may at any time owe to Barclays including in the event of insolvency. This meets the Gambling Commission’s requirements for the segregation of customer funds at the level: medium protection. For further details regarding the levels of protection afforded to Customer’s funds, please refer to the GB Gambling Commission rating system found on the following website: www.gamblingcommission.gov.uk

3. Your Participation at 10bet

3.1. Age Restrictions

You may only Participate at 10bet if you are over 18 years of age. It is illegal to Participate at 10bet if you are under 18 years of age. Any funds deposited by an underage individual will be returned to the individual after the Customer account has been closed by the Operator and any winnings will be forfeited.

3.2. Excluded Territories

You may not Participate at 10bet if you are resident or geographically located in an Excluded Territory.

If you Participate at 10bet from any Excluded Territories, we shall have the right to immediately suspend (pending investigation, if we reasonably deem this necessary or desirable) or close your Customer account. In case of such account closure, any net winnings derived from Participation from within any of the Excluded Territories shall be deducted from your balance in the Main Cash Account and Casino Buy-In Account and the remaining balance will be refunded to you in accordance with these Terms and Conditions. We shall not be liable for any losses incurred as a result of such suspension or closure.

Any person who is in breach of this Section 3.2 above (including by making any attempt to circumvent this restriction, for example, by using a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your location or place of residence, or by making bets or wagers using the Website through a third party or on behalf of a third party located in an Excluded Territory) is in breach of these Terms & Conditions, may be committing fraud, and may be subject to criminal prosecution.

3.3. Risk

By Participating you confirm that you are fully aware that there is a risk of losing money when gambling and you are fully responsible for any such loss. You agree that your Participation at 10bet is at your sole option, discretion and risk. In relation to your losses you agree that you will have no claims whatsoever against 10bet or any partner, or respective directors, officers or employees. Further, you agree that your Participation at 10bet is for your own personal entertainment and non-professional use and that you are acting on your own behalf.

3.4. Eligible Customers

Employees and former employees (within the last 3 years) of the Operator, its affiliates, licensors, suppliers, subsidiaries, media or marketing service providers, and members of their immediate families are not eligible to Participate at 10bet.

3.5. Verification Checks and Identification Documentation

To register for an account at 10bet, you are required to enter certain personal details during the account registration process, including: first name, surname, address, date of birth, mobile phone number, and gender.

Upon request, you may also be required to send in valid identification documents proving your age and address in order that we may carry out identification, credit and other verification checks that we may require and/or are required by applicable laws and regulations and/or by the relevant regulatory authorities for use of the Offering. You agree to provide all such information as we require in connection with such verification checks. Until such time as we have received the requested documents and satisfied our verification checks to our reasonable satisfaction, we are entitled to restrict your account in any manner that we reasonably deem appropriate, including by preventing you from placing any bets or wagers, or from withdrawing your funds.

If, on completion of the age verification process, you are found to be underage, 10bet will return to you any deposits made on the account, having voided all winnings and/or bonuses.

In addition, if your age is not successfully verified:

your account will be suspended; and
no gambling will be permitted until we have successfully verified your age.

The documents or information requested by us may depend on the jurisdiction where you live. We reserve the right to determine which documents we require in order to carry out our verification checks. Acceptable identification documentation includes, but is not limited to:

copy of a valid photographic identification document, such as a Passport or Driver’s License;
copy of a recent utility bill confirming residence, such as an electricity bill, telephone bill etc. (important: the utility bill must not be older than 6 months); and/or
copy of a recent debit/bank account statement (note: the account statement must relate to a financial method used and must not be older than 6 months).

The name that you provide 10bet at registration must be identical to that listed on your government issued identification.

In accordance with our anti-money laundering obligations, we reserve the right – acting reasonably – to raise queries or require documentation related to the source of deposited funds. If the requested information and/or documentation is not provided or is not considered by us (acting reasonably) as satisfactory, 10bet may suspend/terminate the Customer’s account, withhold payment of any monies held in the Customer account, and pass on any necessary information to the relevant authorities.

3.6. Disabling Casino Games or the Sports Product

You may disable either the casino games or the sports product provided to you through the website by contacting Customer Service, with such being applied on an account level. We will endeavour to apply such disablement as soon as practically possible, however, please note that this process takes a reasonable working period to implement. If you find that you can still access any of the casino games or the sports product which you have requested to disable, it is your responsibility to contact us immediately to inform us. If following your request, you wish to reinstate the casino games or the Sports product (as applicable) please contact Customer Service.

We reserve the right at any time disable either the casino games or the sports product provided to you through the website. We may at any time reinstate the casino games or the sports product (as applicable).

3.7. Acceptable Use

It is your responsibility to comply with all applicable laws, statutes and regulations in relation to your use of the Website and the Offering. We are not responsible for any illegal or unauthorised use of the Website or the Offering by you. By accepting these Terms & Conditions you agree to assist us, to the extent that you are able, with the compliance with applicable laws and regulations.

4. Your Account

4.1. Single Account

You may only register and operate a single account with 10bet. If we discover that you hold more than one account we reserve the right to suspend or close all duplicate accounts or treat any such account as one joint account. If one of your accounts is temporarily closed and we discover one or more duplicate accounts, we may contact you to ask you which account you would like to open/keep open and we close the other(s). We may also exercise our right to suspend or permanently close your account(s) under Section 16.3 below.

4.2. Account Balance

A Customer’s total account balance ("Account Balance") is comprised of the aggregate balance of their Sports Cash Account, Casino Cash Account, Sports Bonus Account and Casino Bonus Account.

Upon making a deposit, Customers may choose whether to deposit into their Main Cash Account or Casino Cash Account. Furthermore, Customers may transfer Customer Funds from their Main Cash Account to their Casino Cash Account, and vice-versa, at any time using the functionality provided via the Website.

Withdrawals cannot be made from either the Casino Bonus Account or the Sports Bonus Account, but these accounts can both be used to make wagers in accordance with the terms of the bonus or promotion. Please refer to the General Promotion Terms, and any other promotion-specific terms relevant to your Participation, for additional details and restrictions on Bonus Accounts’ use. Accuracy

You are required to keep your account registration details up to date at all times. If you change your address, e-mail, phone number or any other relevant contact or personal information, please contact support@10bet.co.uk in order to update your account information.

4.3. Username and Password

The Customer account registration process requires you to choose your own user name and password combination. You must keep this information secret. 10bet will bear no responsibility for unauthorized use or misuse of your personal details to the extent caused by your failure to keep your account details safe and secure.

4.4. Your Bank/Financial Details

If you use a debit card and/or a financial/bank account for transactions at 10bet, the account/cardholder’s name MUST be the same as the name you used when registering a 10bet account. If we discover that the name you registered on your Customer account and the name that appears on your debit card and/or financial/bank account differ in any way, we reserve the right to suspend your Customer Account and request that you supply us with documents authorising the use of the payment method in question. If you do not supply such documents within a reasonable time or if such documents are not acceptable to us (acting reasonably) we shall be entitled to close your Customer account and treat any deposits into the Customer account as being invalid (and any winnings arising from such deposits as void). We recommend that you contact support@10bet.co.uk if you have any questions regarding our verification process.

4.5. Dormant / Inactive Accounts

An account will automatically be classified as dormant/inactive after a consecutive period of 12 months since the last account login (a "Dormant Account").

10bet will contact the Customer no less than 30 days prior to designating an account as a Dormant Account using the Customer's last known email address. If no response is received from the Customer within 7 days of the date on which 10bet has attempted to contact the Customer as described above, the account will be designated as a Dormant Account from such date.

Once your Customer account has been designated as a Dormant Account, 10bet shall be entitled to deduct a monthly administration fee of 5 GBP from any positive balance which remains in a Dormant Account (the “Administrative Fee”). 10bet will cease the deduction of any Administrative Fee should the Customer login into his or her account during the Dormancy period.

Prior to classifying your account as a Dormant Account, we will attempt to return any outstanding real money balance to you using the last payment method used by you to deposit into your account, save where these Terms & Conditions permit us to withhold payment to you.

4.6. Interest

Customers must not treat the Operator as a bank or other financial institution. Neither deposits nor winnings are interest-bearing, i.e. any funds held in your Customer account shall not attract interest.

4.7. Account Closure and Temporary Suspension

If you wish to close your Customer account, please contact support@10bet.co.uk for assistance.

Our Time-Out and Self-Exclusion procedures are summarised in Section 8.2 below and are set out in detail in our Responsible Gambling Policy.

4.8. Changes to the Website/Offering

10bet reserves the right to suspend, modify or remove or add content to the Website or Offering at its sole discretion with immediate effect and without notice. We shall not be liable to you for any loss suffered as a result of any changes made or for any modification or suspension of or discontinuance of the Website or Offering and you shall have no claims against 10bet in such regard.

5. Deposits and Withdrawals

5.1. Credit Checks

10bet reserves the right to run external credit and affordability checks on all Customers with authorised third party credit agencies on the basis of the information provided on registration. Customers who deposit with debit cards may be subject to additional identification verification, including submission of identification documents, copy of card, and proof of address.

5.2. Records

We recommend that you retain copies of transaction records and these Terms & Conditions as updated from time-to-time.

5.3. Withdrawals

Subject to these Terms and Conditions, you may withdraw your own real money deposits and winnings held in your Main Cash Account and Casino Buy-In Account at any time provided that:

all payments made into your account have been confirmed as cleared and have not been charged-back, reversed or otherwise cancelled;
we have completed any verification checks carried out pursuant to Section 3.5 above to our reasonable satisfaction. Where we have requested information from you to carry out these checks, any delay in providing this information may cause an additional delay when withdrawing funds;
there is currently no ongoing investigation:
1. into a game defect involving a game which you have played which requires a temporary freeze on withdrawal of funds; or
2. where we have reason to believe you may have carried out a Prohibited Activity.

To withdraw funds you should visit the ‘Withdraw’ section of your 10bet account. The standard minimum withdrawal amount is £1 (or its equivalent in another currency) as may be amended from time to time. However, if you have a balance lower than this minimum you can contact our Customer Service team in order to withdraw the full balance amount.

Тhe time that the withdrawal will take to process are dependent on the payment method selected, as explained further in the Help Section Please note that these timeframes are indicative of the regular timescales for internal payout confirmation in business days and are estimates only.

Please note that any withdrawal of funds from the Casino Buy-In Account will result in the forfeiture or voidance of Casino product bonuses and promotions.

We do not make a charge for withdrawals to online payment services or UK debit cards. We do not allow any transfer of funds between our Customers' accounts.

All withdrawals will be processed back to the same payment method used to make a deposit to the account. As outlined in Section 4.5 above, if a financial account and/or debit card has been used to deposit funds, the name registered on the Customer account held with 10bet must correspond to the name registered on the financial account/card. In the case of a request to pay funds via Direct Bank Transfer (DBT), the acquiring bank account must be held in the same name as used during registration of the Customer account.

In circumstances where a withdrawal is requested in respect of funds which were originally deposited from multiple financial accounts in the preceding six (6) months, 10bet shall, following an internal risk assessment on each of applicable financial accounts, distribute such withdrawal monies proportionally to the respective financial sources from which these funds originated.

5.4. Deposits

The minimum deposit amount, and the time that the deposit will take to process, are dependent on the payment method selected, as explained in the FAQ Section. Please note that these timeframes are indicative of the regular timescale for deposit confirmation in business days and are estimates only.

5.5. Updating Payment Details

Updating or adding additional payment details for the sole purpose of making a withdrawal may only be done by contacting support@10bet.co.uk.

5.6.Error

Should funds be credited to a Customer's account (including winnings) or credited to a financial account and/or debit card in error, it is the Customer's responsibility to notify 10bet of the error without delay. We reserve the right to void any transactions involving such funds and/or withhold all or part of your balance and/or recover from your account deposits, pay outs, bonuses, and any winnings that are attributable to said error.

5.7.Credit Cards

You may not use a credit card to deposit funds into and/or withdraw funds from your Customer account. This includes depositing or withdrawing via a money service business, such as an e-wallet, where the original payment method is a credit card.

6. Promotion Terms

10bet may, from time to time, offer promotions and/or competitions which are governed by these Terms & Conditions and any separate terms and conditions which apply specifically to the relevant promotion/competition. Any promotions, bonuses or special gifts credited to your Customer account will be subject to and must be used in adherence with such terms and conditions as well these Terms & Conditions.

10bet's promotion terms, which comprise part of these Terms & Conditions, may be found at:

General Promotional Rules; and
ports Bonus Terms; and
Casino Bonus Terms;

In the event and to the extent of any conflict between these Terms & Conditions and any promotion-specific terms and conditions, the promotion-specific terms and conditions will to that extent prevail.

6.1. Right to Withdraw Promotions

In all cases acting reasonably, we may amend, suspend or withdraw any promotion or competition at any time. Any amendment, suspension or withdrawal of any promotion, competition, bonus or special offer will not adversely impact Customers who have already opted-in to that promotion or competition except in cases which are beyond 10bet’s control (for example, legal and/or regulatory reasons).

6.2. Account Restrictions

10bet reserves the right to decline a gambling transaction and/or to limit the maximum amount that a Customer may place on any market, bet or wager at our discretion. For the avoidance of doubt, such restrictions or limits shall not be enforced on any Customer who, before being notified of such restriction, has placed a qualifying bet in relation to a promotion offer, if such restriction would materially affect the Customer’s ability to satisfy the conditions to qualify or fully benefit from the promotion.

7. Privacy Policy

10bet is committed to protecting and respecting your privacy and the Operator complies with all applicable data protection and privacy laws. If you do not understand how we handle or use the personal information you provide us, we recommend that you review our Privacy Policy.

By agreeing to the migration of an existing account from another brand to the Operator (if applicable), you hereby consent, in addition to the transfer of your account balance, to the transfer of your personal information, including your full name, date of birth, registered methods of deposit, contact information, contact records and details of past transactions and visits.

8. Responsible Gambling

8.1. Policy

10bet is committed to offering its Customers a fun and friendly online gaming experience, whilst also recognising that gambling can cause problems for a minority of individuals. For this reason, 10bet actively supports responsible gambling and encourages its Customers to make use of a variety of responsible gambling features so as to better manage their Customer account.

We refer to you our Responsible Gambling Policy for full details.

8.2. Take a Break (Time-Out) and Self-Exclusion

10bet is committed to providing excellent customer service. As part of that pledge, 10bet is committed to supporting responsible gambling.

You may, at any time, request a Time-Out or Self-Exclusion from 10bet. To view the various Time-Out and Self-Exclusion options available, please refer to our Responsible Gambling Policy.

In addition to our own self-exclusion tools, Great Britain residents may also apply to self-exclude with GAMSTOP. GAMSTOP is a free Self-Exclusion service set up to help you avoid online gambling websites which are run by companies licensed by the Great Britain Gambling Commission, which have signed up to the GAMSTOP service.

In order to self-exclude using GAMSTOP, you need to visit www.gamstop.co.uk. Please note that your self-exclusion with GAMSTOP may take a number of days in order to become active on our Website. You must ensure that the registration details provided to GAMSTOP match the registration data on our Website. Otherwise, your self-exclusion may not become active with us. Once your self-exclusion becomes active, you will no longer be allowed to use our Website.

Although 10bet will use all reasonable endeavours to stop self-excluded customers from accessing the Website, you accept that we have no responsibility or liability (including in respect of any losses you may incur) if, after you have self-excluded (either using our own self-exclusion tools, or GAMSTOP), you continue to use the Website or any other third party website, and in particular where you have taken actions to circumvent a self-exclusion, including: (1) by opening duplicate or new accounts; (2) by changing your registration details when opening a new account; (3) where you fail to update your current registration details on the Website; (4) where you have taken advantage of the GAMSTOP service being unavailable; or (5) for any other reason outside of our reasonable control. Furthermore, 10bet does not accept any responsibility or liability if you deliberately avoid the relevant responsible gambling measures in place on the Website and/or 10bet is unable to enforce its responsible gambling measures/policies for reasons outside of 10bet’s reasonable control.

9. Player Protection Policy

We want to ensure that you enjoy your experience at 10bet in a safe and responsible manner. 10bet will deal with any issue affecting your playing experience promptly. We have a detailed Player Protection Policy, which includes a list of mechanisms which you can enlist in order to ensure a safer gaming experience.

10. Intellectual Property

All content made available via the Website and the Offering, such as text, graphics, logos, button icons, images, audio clips, digital downloads and software (the "Content"), is owned or licensed by the Operator. Any use of the Content other than in the normal course of using and accessing the Website and Offering without our prior written consent is not permitted. You agree not to (and agree not to assist or facilitate any third party to) copy, reproduce, transmit, publish, display, distribute, commercially exploit, or tamper with the Content in any manner whatsoever.

You acknowledge and agree that the Content is made available for your personal, non-commercial use only. Any other use of Content is strictly prohibited.

11.No Warranty, Malfunctions, Errors, Viruses and Service Suspension

11.1. No warranties

The Service, Offering and the Website are provided on an “as is” basis and to the fullest extent permitted by law, we make no warranty or representation, whether express or implied, in relation to the satisfactory quality, fitness for purpose, completeness or accuracy of the Service, Offering or Website.

11.2. Service Suspension and System Malfunctions

We shall not be liable for any computer malfunctions, system malfunctions, failure of telecommunications services or internet connections, nor attempts by you to participate at 10bet by methods, means or ways not intended by us.

We may temporarily suspend the whole or any part of the Service for any reason at our sole discretion. We may, but shall not be obliged to, give you as much notice as is reasonably practicable of such suspension. We will restore the Service, as soon as is reasonably practicable, after such temporary suspension.

In the event of service suspension and/or system malfunction, all bets that have been confirmed on the betting slip, which have been placed in accordance with these Terms & Conditions and/or have not been placed fraudulently ("Confirmed Bets"), will not be voided by us.

Other than with respect to Confirmed Bets, in the event of a service suspension and/or system malfunction, we may void any bets and/or payouts. We shall in no way be liable to you in the event that we void any bets and/or payouts as a result of a system malfunction and/or virus.

Other than with respect to Confirmed Bets, if you receive any winnings and/or bonuses as a result of any service suspension and/or system malfunction we may void such winnings and/or bonuses and if you have received and/or have been credited with any winnings and/or bonuses we may recover such by: (i) deducting any or all of such winnings and/or bonuses from your account (which for the avoidance of doubt includes any of your Casino Bonus Account, Casino Buy-In Account, Sports Bonus Account, Main Cash Account); (ii) deducting any or all of such winnings and/or bonuses from your pending withdrawals; and/or (iii) requiring you to repay to us any or all of such winnings and/or bonuses as soon as reasonably possible.

11.3. Errors and Viruses

A virus and/or error (including without limitation as a result of any technical or human error) voids all payouts and we may void any or all bets. We shall in no way be liable to you in the event that we void any bets and/or payouts as a result of such error and/or virus.

If you receive any winnings and/or bonuses as a result of a virus and/or error (including without limitation as a result of any technical or human error) we may void such winnings and/or bonuses and if you have received and/or have been credited with any winnings and/or bonuses we may recover such by: (i) deducting any or all of such winnings and/or bonuses from your account (which for the avoidance of doubt includes any of your Casino Bonus Account, Casino Buy-In Account, Sports Bonus Account, Main Cash Account); (ii) deducting any or all of such winnings and/or bonuses from your pending withdrawals; and/or (iii) requiring you to repay to us any or all of such winnings and/or bonuses as soon as reasonably possible.

It is your responsibility to protect your systems and have in place the ability to reinstall any data or programs lost due to a virus.

11.4. Television and Other Broadcasts

Further, live television and other broadcasts which are provided to you as part of any 10bet offering may be delayed, which will lead to others processing more up-to-date information in relation to such broadcasts. In the event of any particular information (score, time of game, etc.) being incorrect we assume no liability for this.

11.5. Voided Bets

In the event of a system malfunction, all unconfirmed bets are void. We are not liable to you for any loss that you may incur as a result of such suspension or delay. To the extent that a voided ‘won’ bet results in your Customer account going into negative balance, we reserve the right to recover such amount from your account deposits, withdrawals, bonuses, and winnings.

12. Customer Service and Customer Complaints

12.1. Customer Service

You may contact Customer Service at any time by the following means:

E-mail: support@10bet.co.uk
Telephone: 0800-047-0965
LiveChat
Post: Blue Star Planet Limited, Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta

12.2. Submission of Complaint

In order to ensure that your complaint/claim is directed to and investigated by the correct department, written communication must be submitted to 10bet via one of the following means:

E-mail:resolutioncentre@10bet.co.uk
Post: Blue Star Planet Limited, Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta

12.3. Information which Must be Included in any Written Communication with 10bet

To protect your privacy, all email communications between you and 10bet should be carried out using the email address that you have registered against your Customer account held with 10bet. Failure to do so may result in our response being delayed.

Please include the following information in any written communication with 10bet (including a complaint):

your username;
your first name and surname, as registered on your Customer account;
a detailed explanation of the complaint/claim/other matter; and
any specific dates and times associated with the complaint/claim/other matter (if applicable).

Please note that any failure to submit written communication with the information outlined above may result in a delay in our ability to identify and respond to your complaint/claim/other matter in a timely manner.

We will acknowledge all complaints within 24 hours of receipt and all reasonable efforts will be made to resolve any reported matter promptly and, at a maximum, within one month. An extension may be applied if the issue is complex, in which case we will send you an update of the position explaining why we do not yet have a final response, and when we reasonably expect to have one.

If for some reason you are not satisfied with the resolution of your complaint/claim, you may refer the matter to our nominated ADR provider (see Section 13 below).

12.4. Reporting Collusion

Should you ever suspect that another Customer is colluding with another Customer or cheating in any way, please notify 10bet via the means of communication listed in Section 12.1 above.

13. Alternative Dispute Resolution (ADR)

If, at the conclusion of the Customer Complaint process (outlined in Section 12.2 above), you do not consider that 10bet has settled the dispute, you may refer the matter to IBAS, our ADR provider. The IBAS website and full contact details can be found at www.ibas-uk.com.

The nominated ADR entity will act as an impartial adjudicator on disputes that arise between 10bet and a Customer only when:

the Customer has made every reasonable effort possible to resolve the dispute before speaking to them – in practice this means that you should go through 10bet’s own internal Customer Complaint process (set out in Section 12.2 above) before referring the matter to ADR; and
a deadlock regarding the resolution exists.

ADR is a free of charge service. The ultimate resolution of the ADR or the regulator does not deprive you of the right to pursue the matter in the courts, which will be the final stage in the process.

14. Indemnity and Liability

14.1. Indemnity

You hereby agree to indemnify us against any and all costs, expenses, liabilities and damages arising from any Prohibited Activity undertaken by you.

14.2. Limitation of Liability

This Section is not intended – and shall not be considered – to be excluding liability for anything which it would be unlawful to exclude under applicable law. In particular (but without limitation) nothing in these Terms & Conditions will operate so as to limit or exclude any liability of the Operator in respect of fraud, personal injury or death caused by the Operator's negligence.

We are responsible to you for foreseeable loss and damage caused by us. If we fail to comply with these Terms & Conditions, we are responsible for loss or damage you suffer that is a foreseeable result of our breaking the contract between us or our failing to use reasonable care and skill, but we are not responsible for any loss or damage that is not foreseeable. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time the contract was made, both we and you knew it might happen.

If defective digital content which we have supplied to you damages a device or digital content belonging to you and this is caused by our failure to use reasonable care and skill we will either repair the damage or pay you compensation. However, we will not be liable for damage which you could have avoided by following our advice to apply an update offered to you free of charge or for damage which was caused by you failing to correctly follow installation instructions or to have in place the minimum system requirements advised by us.

Subject to the paragraphs above in this Section 14.2:

10bet shall accept no liability for any damages or losses which are deemed or alleged to have arisen out of or in connection with your Participation; including and without limitation, delays or interruptions in operation or transmission, loss or corruption of data, communication or lines failure, any person’s misuse of the Offering or Website, its content or any errors or omissions in the Website’s content; and
our maximum liability to you arising under these Terms & Conditions whether in contract, tort, negligence or otherwise, for any loss or damage howsoever arising from any cause, whether direct or indirect, or for any amounts (even where we have been notified by you of the possibility of such loss or damage) shall not exceed the value of the bets and/or wagers you placed via your account in respect of the relevant bet/wager or product that gave rise to the relevant liability.

14.3. Links

10bet shall not be liable in contract, tort, negligence, or otherwise, for any loss or damage arising from or in any way connected with your use of any link contained on the Website. We are not responsible for the content contained on any internet site linked to/from the Website.

15. 10bet not a Financial Institution

15.1. No legal or tax advice

10bet does not provide advice regarding tax and/or legal matters. Customers who wish to obtain advice regarding tax and legal matters are advised to contact appropriate advisors.

15.2. No arbitrage

You are strictly prohibited from utilising 10bet and it systems to facilitate arbitrage through currency exchange transactions. Where 10bet deems that you have deliberately used the systems for financial gain through arbitrage, any gains will be forfeited and deducted from your balance without warning or notification.

15.3. Anti-Money Laundering

Customers are strictly prohibited from using 10bet and its systems to facilitate any type of illegal money transfer. You must not use the Website for any unlawful or fraudulent activity or prohibited transaction (including money laundering proceeds of crime) under the laws of any jurisdiction that applies to you. If 10bet suspects that you may be engaging in, or have engaged in fraudulent, unlawful or improper activity, including money laundering activities or any conduct which violates these Terms & Conditions, your access to 10bet will be terminated immediately and your account may be blocked. If your account is terminated or blocked under such circumstances, 10bet is under no obligation to refund to you any money that may be in your account. In addition, 10bet shall be entitled to inform the relevant authorities, other online service providers, banks, debit card companies, electronic payment providers or other financial institution of your identity and of any suspected unlawful, fraudulent or improper activity. You will cooperate fully with any 10bet investigation into such activity.

16. Termination/Suspension of Account

16.1. We shall be entitled to close your Customer account at any time by giving you no less than one (1) month's written notice. Any balance in your Main Cash Account or Casino Buy-In Account at the time of such closure or any closure under Section 16.3 below will be credited to your debit card or financial account, except that:

if you have engaged in illegal activity, we will be under no obligation to refund to you any money that may be in your Main Cash Account or Casino Cash Account; and
if we discover or have reasonable grounds to believe that you have participated in any Prohibited Activity then we reserve the right to withhold and/or retain any and all amounts which would otherwise have been paid or payable to you (including any deposits, winnings, bonuses, and/or any other amounts) that are attributable to that Prohibited Activity.

16.2. In the circumstances described in 16.1(a) and (b) above, your details may be passed on to any applicable regulatory authority, regulatory body or any other relevant external third parties.

16.3. We may close or suspend your account where we have reasonable grounds to believe that you have engaged or are likely to engage in any of the following activities (each, a "Prohibited Activity"):

If you have deliberately or fraudulently opened more than one active account at 10bet;
If the name registered on your 10bet account does not match the name on the financial/bank account and/or the debit card(s) used to make deposits on the said 10bet account;
You become bankrupt;
If you deliberately or fraudulently provide incorrect or misleading information while registering a 10bet Customer account;
If you attempt to use your Customer account through a VPN, proxy or similar service that masks or manipulates the identification of your real location, or by otherwise providing false or misleading information regarding your citizenship, location or place of residence, or by making bets or wagers using the website through a third party or on behalf of a third party;
If you are located in any Excluded Territory;
If you have allowed or permitted someone else to Participate using your 10bet Customer account;
If you have played in tandem with other Customer(s) as part of a club, group, etc., or placed bets or wagers in a coordinated manner with other Customer(s) involving the same (or materially the same) selections;
If 10bet has received a “charge back” and/or a "return" notification via a deposit mechanism used on your account;
If you are found to be colluding, cheating, money laundering or undertaking any kind of fraudulent activity; or
If it is determined by 10bet (acting reasonably) that you have employed or made use of a system (including machines, computers, software or other automated systems such as bots) designed specifically to defeat the gaming system;
If you otherwise materially breach these Terms and Conditions.

16.4. The rights set out here are without prejudice to any other rights that we may have against you under these Terms & Conditions or otherwise.

16.5. We reserve the right to void any unsettled bets if your Account is closed in accordance with clause 16.3. Any unsettled bets at the point of closure of your Account for any other reason will stand and be settled in accordance with the terms of the bet.

17. Other Important Legal Terms

17.1. Entire Agreement

These Terms & Conditions represent the entire agreement between you and 10bet and supersede and merge all prior agreements, representations and understandings between you and 10bet in regard to your Participation at 10bet.

17.2. Amendments to these Terms & Conditions

10bet hereby reserves the right to amend these Terms & Conditions, or to implement or amend any procedures, at any time. A notification message advising that changes have been made to the Terms & Conditions will appear as a pop-up upon your next login to the Website. If you do not accept the amended Terms & Conditions you may not access, use or continue to use the Website or the Offering. In these circumstances please contact Customer Services (using any of the methods set out in Section 12.1 above) who will assist you with closing your account and withdrawing any funds remaining in your account.

17.3. Final Decision

In the event of a discrepancy between the result showing on the Website or Offering and the 10bet server software, the result showing on the 10bet server software shall be the official and governing result.

17.4. Tax

You are solely responsible for any applicable taxes on any prizes and/or winnings that you receive from 10bet.

17.5. Force Majeure

10bet shall not be liable or responsible for any failure to perform, or delay in performance of, any of our obligations under these Terms & Conditions to the extent that failure or delay is caused by events outside of our reasonable control.

17.6. No agency

Nothing in these Terms & Conditions shall be construed as creating any agency, partnership, trust arrangement, fiduciary relationship or any other form of joint enterprise between you and us.

17.7. Severability

If any provision of these Terms & Conditions is held to be illegal or unenforceable, that provision will be severed (i.e. removed) from these Terms & Conditions and all other provisions will remain in force unaffected by such severance.

17.8. Explanation of Terms and Conditions

We aim to make these Terms & Conditions as open, clear and fair as possible. However, should you need any explanation regarding any aspect of these Terms & Conditions or any other part of our services, please contact us using any of the contact details listed in Section 12.1 above.

Please note that all telephone calls may be recorded.

17.9. Assignment

These Terms & Conditions are personal to you, and are not assignable, transferable or sub-licensable by you except with our prior written consent. We reserve the right to assign, transfer or delegate any of our rights and obligations hereunder to any third party without notice to you.

17.10. Business Transfers

In the event of a change of control, merger, acquisition, or sale of assets of the Operator, your player account and associated data may be part of the assets transferred to the purchaser or acquiring party. In such an event, we will provide you with notice via e-mail or notice on our Website explaining your options with regard to the transfer of your account.

Last Revision: 18 August 2021 (Version: #29)

Responsible gambling

Responsible and Fair Gambling

At 10bet, we are committed to providing our Customers with the most enjoyable gambling experience possible, but we also recognise that gambling can cause problems for a minority of individuals. To ensure that you continue to enjoy safe and manageable play, we fully support Responsible Gambling and have put numerous measures in place to assist you.

1. Gambling Self-Assessment

If you are concerned that gambling may have taken over your (or someone else’s) life then the following questions may help you to find out:

Do you gamble to escape from a boring or unhappy life?
When gambling and you run out of money, do you feel lost and in despair and need to gamble again as soon as possible?
Do you gamble until your last penny is gone - even the fare home or the cost of a cup of tea?
Have you ever lied to cover up the amount of money or time you have spent gambling?
Have you lost interest in your family, friends or hobbies because of your gambling?
After losing, do you feel you must try and win back your losses as soon as possible?
Do arguments, frustrations or disappointments make you want to gamble?
Do you feel depressed or feel that you are likely to harm yourself because of your gambling?

The more you answered ‘yes’ to these questions, the more likely you are to have a serious gambling problem.

To speak to someone about this, you can contact Customer Service or there are a number of Support Organisations available to help with free and independent advice.

2. Support Organisations

If you or someone you know has a gambling problem we advise that you consider assistance from one of these recognised organisations:

GambleAware

Website: www.begambleaware.org
UK National Helpline: 0808 8020 133

Gamblers Anonymous

Website: www.gamblersanonymous.org.uk

GamCare

Website: www.gamcare.org.uk
UK National Helpline: 0808 8020 133

3. Staying in Control

We at 10bet encourage our Customers to actively participate in the management of their gambling account, so we offer a variety of responsible gaming features.

3.1. Set Financial Limits

This facility allows you to manage the amount of money that you can deposit into your account.

To help you set limits that are right for you, think about these questions:

How big a loss are you prepared to accept, before you start gambling?
How often do you play?
How long is your average gaming session?

Use your answers to determine how much you would like to allow yourself to spend per day, per week or per month.

Deposit limits may be set for the following periods:

Daily – calculated on a 24-hour basis
Weekly – calculated on a 7-day basis
Monthly – calculated on a 30-day basis

At your request, deposit limits may be decreased, increased or removed entirely. An increase or complete removal of deposit limits will only take effect after a 24 hour cooling-off period has elapsed, whilst a decrease to your deposit limits will come into effect immediately. You may only have one deposit limit in place at a time.

When you first register an account at 10bet, you will be presented with the opportunity to set daily, weekly or monthly deposit limits. You can then set or adjust the limit settings yourself either via the Details/Limits feature within the Website or by contacting Customer Service.

3.2. Take a Break (Time-Out)

At 10bet we understand that a Customer’s personal and/or financial circumstances may change and that there will be times when it makes sense to take a break from gambling. You can take a break by requesting one of the following Time-Out periods:

24 hours
1 week
1 month
6 weeks or
any other period of up to six weeks

You can either set the break period yourself via the Details/Limits feature within the Website or by contacting Customer Service and asking for a Time-Out period to be applied to your Customer account. Upon receipt of your request, 10bet will take the necessary measures to temporarily suspend your account held with 10bet until the Time-Out period has expired. The requested Time-Out shall also be applied to any other Customer accounts that you hold with the Operator, including those held in respect of other brands.

Once you begin your Time-Out period, you will not be able to access your Customer account, although you will still be able to withdraw any remaining balance by contacting Customer Service. It will not be possible to reactivate your account until the Time-Out period has ended.

Your Time-Out will come into effect immediately once you confirm it and shall remain in place until its period expires.

If you want to prevent yourself from gambling for a longer period of time you should use our Self-Exclusion option (set out in section 3.4 below).

Please note that upon your chosen Time-Out period expiring, your account will be automatically re-activated and you will once again be able to access your Customer account in order to Participate at 10bet.

3.3. Reality Check

The Reality Check facility allows you to set the frequency at which you will see a Reality Check on the screen within your gaming session at 10bet. A Reality Check means a display of the time elapsed since your session began. The Reality Check shall only apply to you gaming session with 10bet and not any other account that you hold with the Operator.

When you first register an account at 10bet, you will be presented with the opportunity to set your desired interval for the Reality Check. You can always set, adjust, or check the time until your next Reality Check, either via the Reality Check feature within the Website or by contacting Customer Service. When the Reality Check appears, you will be presented with the option to change the interval, see your wagering history or Logout.

3.4. Stop Gambling – Self-Exclusion

If you feel that your gambling has become problematic, you have the ability to self-exclude yourself either via the automated self-exclusion feature within the Website or by contacting Customer Service and requesting a self-exclusion period be applied to your account.

Please note that if you commence the self-exclusion process through the automated self-exclusion feature on our Website, the self-exclusion will not take effect until you confirm it and complete the process.

The following Self-Exclusion periods are available:

6 months
1 year
2 years
5 years or
any other period over six months

Your self-exclusion will come into effect immediately once you confirm it and shall remain in place until you actively request it after its period expires.

During the period of self-exclusion it will not be possible to re-open your account for any reason, and 10bet will always do all it can to detect and close any new duplicate accounts that you may open. Once the self-exclusion is applied, we will mark you as an individual to whom marketing materials must not be sent within no more than two days of receiving the completed self-exclusion notification. We will do all that we can to prevent you from opening another account with us, but also ask that you avoid trying to open another account.

Should you decide to self-exclude from 10bet, we will automatically apply the self-exclusion to all other of your Customer accounts held with other brands managed by Blue Star Planet Limited, the Operator of 10bet. We strongly recommend that you also seek exclusion from all other betting operators you have an account with.

Upon entering into a self-exclusion agreement with the Operator, any funds held in your Casino Buy-In Account and/or Main Cash Account shall be returned to you. The minimum return amount shall be one (1) currency unit, for example £1.00. Any unsettled bets held with the Operator at the time that you enter into self-exclusion will be settled on the result of the event. If your bet is a winner, your winnings will be automatically withdrawn to your applicable credit/debit card or other financial account from which the funds were deposited.

We also suggest that if you use social media channels, you should take steps to ensure that you don’t receive our news or updates. We recommend that, during a period of self-exclusion, you seek additional support and advice from one of the Support Organisations (set out at section 2 above).

Please note that upon your selected self-exclusion period expiring, your account will not automatically be re-activated. The account may only be considered for re-activation by 10bet if you actively request it, and in any event, will only come into effect after a further 24 hour cooling-off period has elapsed. Further, upon the reactivation of your account, marketing materials shall continue to not be sent to you, unless you have asked for or agreed to accept such material.

If you are a resident of the United Kingdom and consider self-exclusion, you may wish to register with GAMSTOP.

GAMSTOP is a free service that enables you to self-exclude from participating online gambling companies licensed in Great Britain.

To find out more and to sign up with GAMSTOP please visit www.gamstop.co.uk.

3.5. Activity Statement

Information relating to your gaming, including your account balance, gambling history (including bet amounts, winnings and losses), deposits, withdrawals and other related transactions at 10bet can be viewed via the My Account menu feature within the Website or by contacting Customer Service.

Player Protection Policy

1. Protection of Minors

With the Internet so readily accessible via mobile devices and in homes around the world, responsible online gambling relies heavily on parental control and supervision. In order to ensure child safety on the internet, 10bet encourages its Customers to make use of filtering software to prevent minors from accessing inappropriate online material.

10bet offers the following tips for parents:

Keep your 10bet Username and password safe.
Do not leave your computer unattended when logged in to your 10bet account.
Do not allow persons under 18 to participate in any gambling activity.
Keep your credit/debit cards and other financial account details out of reach of children.
Do not save passwords on your computer. Write them down and keep them in a safe place, away from minors.
Do not use the “Remember Me” feature if you access 10bet from a shared computer, especially if you share your computer with children.
Educate your children about the illegality and the potential damage caused by underage gambling.
Take particular care regarding the use by minors of all electronic and mobile devices.
Make use of filtering software to prevent your children from accessing inappropriate material, including gambling sites.

Underage gambling is not only illegal, but can also result in early gambling dependency and substantial gambling debts incurred by unsupervised children.

So, if you share your mobile phone, tablet, laptop or computer with friends or family who are under the legal age to participate in online gambling, 10bet recommends that you restrict their access to our Website by using one of the below services:

Netnanny.com - filtering software that protects children from inappropriate web content.

Cybersitter.com - filtering software which allows parents to add their own sites to block.

betterinternetforkids.eu - a website which is co-funded by the EU and provides information about internet filter software and also offers a free test version.

Other Important Tips:

Make sure that the decision to gamble is your own personal choice.

We suggest that you don’t gamble if:

it interferes with your daily responsibilities;
you are being treated or are in recovery for a dependency;
you are under the influence of alcohol or any other substance;
you are attempting to win back previous losses; or
your primary purpose is to recoup your debt with your winnings.

2. Rules of Play

Before you start gaming at 10bet, we recommend that you familiarise yourself with the rules of the games and, in the case of our Casino, try our “Practice Play” mode.

3. Colluding

Should you ever suspect that a Customer is colluding with another Customer or cheating in any way, please notify 10bet by contacting Customer Service immediately.

4. Customer Service and Customer Complaints

4.1. Customer Service

You may contact Customer Service at any time by the following means:

Email: support@10bet.co.uk
Telephone : +44 330-808-0555
LiveChat
Post

4.2. Submission of Complaint

Customer complaints/claims of any nature must be submitted within 3 months of the issue occurring.

In order to ensure that your complaint/claim is directed to and investigated by the correct department, written communication must be submitted to 10bet via the following means:

Email: resolutioncentre@10bet.co.uk
Post

4.3. Information which Must be Included in any Written Communication with 10bet

To protect your privacy, all email communications between you and 10bet should be carried out using the email address that you have registered against your Customer account held with 10bet. Failure to do so may result in our response being delayed.

The following information must be included in any written communication with 10bet (including a complaint):

your username/account number;
your first name and surname, as registered on your Customer account;
a detailed explanation of the complaint/claim; and
any specific dates and times associated with the complaint/claim (if applicable).

Please note that any failure to submit written communication with the information outlined above may result in a delay in our ability to identify and respond to your complaint/claim in a timely manner. Upon receipt, we will endeavor to reply to your communication within 48 hours. Further, best efforts will be made to resolve any reported matter promptly and, at a maximum, within one month. If for some reason you are not satisfied with the resolution of your complaint/claim, you may refer the matter to an ADR provider.

5. Alternative Dispute Resolution (ADR)

If, at the conclusion of the Customer Complaint process (set out in section 4 above), you do not consider that 10bet has settled the dispute, you may refer the matter to IBAS, our ADR provider. The IBAS website and full contact details can be found at www.ibas-uk.com.

The ADR entity will act as an impartial adjudicator on disputes that arise between 10bet and a Customer only when:

the Customer has been through 10bet’s own internal Customer Complaint process (outlined in clause 13.-13.2); and
a deadlock regarding the resolution exists.

ADR is a free of charge service and the ruling reached by the ADR entity will be considered final by both 10bet and the Customer, subject to full representation being given to all parties involved.

Last Revision: 27 August 2020 (Version: #12)

Privacy policy

10bet Privacy Policy

10bet, which includes all of the entities specified below under “The Group” section, including its affiliates (collectively, the " Company"), offers online gambling services, such as casino, and sports gambling (collectively, the “Services”) via its own in-house brands (each, an "In-House Brand"; together with the Company: “Group”, " we", " our" or " us").

The Group is deeply committed to safeguard the privacy expectations of its users (“User(s)”, “you” or “your”) in compliance with the General Data Protection Regulation (GDPR). Accordingly, we have put in place this Privacy Policy, which outlines our data protection practices, including how we collect, use, disclose and protect your Personal Information, as well as your rights with respect to your Personal Information/Data.

We encourage you to read the Privacy Policy carefully and use it to make informed decisions. By visiting the Group’s websites, mobile apps or other online properties, or by creating an account through our Services, you hereby agree to the Privacy Policy.

1. The Group and the Data Controllers

The Group and the Data Controllers includes and ares the following companies: Water Tree Limited, Blue Star Planet Limited and Ocean Star Limited.

The Group provides the Services through the following applications and platforms (collectively the “Platforms”):

This internet website, including any subdomains and any affiliated websites;
Downloadable applications and software ("Software"), such as native applications which are distributed through mobile application stores, as well as PC and Mac desktop software which can be downloaded to your computer;
Non-downloadable online applications (e.g. flash applications, HTML5 applications, etc.); and
Facebook applications.

2. Privacy Principles

The Group follows the rules of GDPR. This means that whenever we handle your personal data, we always follow the GDPR principles:

Lawfulness, fairness and transparency
Purpose limitation
Data minimisation
Accuracy
Storage limitation
Integrity and confidentiality
Accountability

3. Why we Collect Personal Information

We need to process your personal information in order to provide you with our services. We will only ever ask you for the smallest amount of information that we need and we only ever use it for lawful purposes. We never sell your information to anyone else.

4. What information we collect?

We collect two types of information from our Users:

Personal Information

The first type of information is information that identifies or may reasonably identify an individual with reasonable effort (“ Personal Information”). Personal Information that is being gathered may consist of the following:
- Registration details: When you open an account and register to use the Services, you will be asked to provide us certain details about yourself, such as: first and last name, email address, gender, birth data, physical address, ID number, phone number, occupation, etc. In addition, we may collect certain information as required under various Know Your Client("KYC") and Anti-Money Laundering ("AML") regulatory requirements, such as your source of funds and source of wealth. Some of the information we process about you is necessary for us to meet the legal and regulatory obligations that we have as a gambling company. This includes licensing requirements, responsible gaming obligations and Anti Money Laundering (AML) Regulations.
- Governmental- issued ID: In certain instances, you will be required to provide a copy of a governmental-issued ID, for identity verification process. Please note that this information is required for certain features of our Services.
- Gaming information: in order for us to provide the Services, we automatically record different information related to your account and use of our Services, including with respect to your transactions, deposits, balances, bets, withdraws, bonuses and winnings, as well as participation in promotions, draws or contests.
  We also collect information regarding potential gambling problems or addictions, based on your patterns of gambling across our Service, in order to ensure a responsible gaming environment and as required by law.
- Payment information: In order for you to enjoy all of the functions of the Services (e.g. place bets, perform purchases etc.), payment information will be collected from you, such as your currency, credit card number and bank account details.
- Voluntary information: We also collect information that you provide us voluntarily. For example, when you respond to communications from us, communicate with us via email or share additional information about yourself through your use of the Services, such as on the chat feature and in games. This includes information you are willing to share with us for the purpose of improving and developing our relationship with you, as well as for maintaining your satisfaction from our Services. Please note that communications with our Users (including VIP customers) can take place via a variety of channels, including through third party messaging apps.
- Device information: We collect specific types of connection details and information with regard to your device, software or hardware that may identify you, such as: device’s unique identifiers (e.g. UDID, IMEI and, MAC address), browser fingerprinting, IP address and geo-location data.
- Telephone calls: We record or monitor telephone calls the following purposes:
  - Dispute resolution, exercise and establishment of legal claims;
  - Customer service (such as ensuring quality monitoring and assurance, operational efficiency, ensuring that quality standards are met in terms of support performance and Users' satisfaction, etc.);
  - Compliance monitoring;
  - Training purposes;
  - Detecting and preventing crime or fraudulent activities.
- Events: during our events, we conduct interview and take photos and videos, which may feature attendees, speakers, sponsors or exhibitors. Where photos and videos are taken that feature you as an attendee, speaker, sponsor or exhibitor, we may use those photos and videos for promotional purposes. We may also use your interview for promotional purposes (such as by quoting you).
- In addition, when using the Services, you may be able via your social network to "Invite a Friend" to use the Services. Should the person accept your invitation, we may obtain Personal Information from him/her such as: name, email address, phone number and date of birth. We will use the Personal Information for the purposes set out herein and disclose such information only to third parties as detailed in this Privacy Policy.
- Information we collect from third parties: We collect Personal Information from third party service providers, such as information about your credit history from credit agencies and other financial information that is relevant to the provision of the Services, as well as information that is gathered in order to verify your identity and prevent fraudulent or illegal activity.

Non-personal information

The second type of information is un-identified and non-identifiable information pertaining to a User(s), which may be made available or gathered via the User’s use of the Services (“Non-Personal Information”).

Non-Personal Information which is being collected consists of technical information and aggregated usage information, and may contain, among other things, the User’s operating system, type of browser, screen resolution, browser and keyboard language, the User’s ‘click-stream’ and activities on the Services, the period of time the User visited the Services and related time stamps, etc.

For avoidance of doubt, any Non-Personal Information connected or linked to any Personal Information shall be deemed as Personal Information as long as such connection or linkage exists.

Types of Non-personal Information we collect from or about you including the following:

Technical information: In order to enhance the functionality of the Services and to provide you with a better user experience, we collect technical information transmitted by your device, including certain software and hardware information (e.g. the type of browser and operating system your device uses, language preference, access time and the domain name of the website from which you linked to the Services; etc.).
Gameplay information: We record game play information including, amongst other things, your deposits, bets, bonuses, game session duration and your high scores. We may also share and publish such information through any of our Platforms.
Device and connection information: If you download the Software to your device, we may collect information from the particular device you are using, for security and fraud detection and prevention purposes. For example, we may gather information with regard to other software which is running simultaneously with the Software for detecting if you are using software which is associated with fraudulent activity (e.g. robots, malware, etc.) or checking if the connection you are using is via a VPN or proxy.
Analytics information: We collect information about your use of the Services, such as applications' usage, log files, user activity (e.g. pages viewed, the amount of time spent on particular pages, online browsing, clicks, actions, etc.), time stamps, alerts, etc. This information is collected for amongst other things troubleshooting errors and bugs as well as for research and analytics purposes about your use of the Services.
Anonymous information: We may anonymize or de-identify the information collected by the Services or via other means so that the information cannot, on its own, personally identify you. Our use and disclosure of such aggregated or de-identified information is not subject to any restrictions under this Privacy Policy, and we may disclose it to others without limitation and for any purpose, such as for advertising or marketing purposes.

5. Conditions for Processing Personal Information

We will process your Personal Information for a variety of reasons, each of which is prescribed by relevant data protection laws, based on the following lawful grounds:

Fulfillment of a contract, compliance with a legal obligation
It is necessary for us to process your Personal Information where it is necessary for the performance of a contract (such as for the User Agreement) or in order for us to comply with our various legal and/or regulatory responsibilities, including, but not limited to, complying with the conditions of our gambling licenses and complying with any AML and KYC legislation.
Legitimate interests
We also process your Personal Information where we deem such processing to be in our (or a third party's) legitimate interests and provided always that such processing will not prejudice your interests, rights, and freedoms. Examples of us processing in accordance with legitimate interests would include: (i) where we disclose your Personal Information to anyone or more of our associate/subsidiary companies following a restructure or for internal administrative purposes; (ii) detection and retention of information pertaining to those with responsible gambling issues; (iii) processing for the purposes of ensuring network and information security, including preventing unauthorized access to our electronic communications network; (iv) safeguarding the integrity of our Services by combatting, reporting and sharing information related to suspicious betting patterns or fraudulent activities; (v) adhering to regulatory and statutory requirements; (vi) devising a tailored reward scheme for players; and (vii) sharing personal information with our advisers and professional services providers (such as auditors) for ensuring our compliance with regulatory requirements and industry best practices.
Consent
Our processing of your Personal Information will primarily be necessary for us to provide you with the Services. However, on certain occasions, we may ask for your consent to processing Personal Information. In these instances, your Personal Information will be processed in accordance with such consent and you will be able to withdraw this consent in writing at any time.
Special Categories of Personal
Our processing of your Personal Information may also involve special categories of personal data, such as your racial or ethnic origin (as defined under Article 9 of the GDPR). We will process such information, as well as disclose it to competent authorities (such as licensing bodies or law enforcement bodies), where it is necessary for the following purposes (to the extent permissible by applicable law): (i) prevention or detection of an unlawful act, (i) prevention of dishonesty, malpractice or other seriously improper conduct, provided that obtaining your consent may prejudice those purposes. In addition, we may process and disclose such information where it is necessary for the purposes of safeguarding your (or others’) economic well-being (such as detection and retention of information pertaining to those with responsible gambling issues).
Vital Interest
We may process your Personal Information if it is necessary in order to protect your vital interests or the vital interests of another natural person, such as to prevent physical harm or threats that pose a risk of injury or other damage to the health of an individual.
Public Task
On certain occasions, we may process or disclose your Personal Information if it is necessary for the performance of a task carried out in the public interest or in the exercise of official authority; for example, if we are requested by an officer of a public body competent for investigating crime to cooperate in an on-going investigation, or where we decide to proactively disclose data to a third party having such an official authority (such as competent law enforcement).

6. Minors

The Services are not designed or directed to persons under the age of 18 or persons under the age of legal consent with respect to the use of the Services of any jurisdiction, whichever is higher (“Legally of Age”). If you are not Legally of Age, you should not download or use the Services nor provide any Personal Information to us.

We reserve the right to access and verify any Personal Information collected from you. In the event that we become aware that a user who is not Legally of Age has shared any information, we may discard such information unless it is needed to comply with any legal or statutory obligation binding upon us. If you have any reason to believe that a minor has shared any information with us, please contact us at support@10bet.co.uk

7. How we use the collected information?

We use your Personal Information for the purposes listed below:

To set up, manage and update your account;
To provide and operate the Services (such as for betting and payment processing);
To communicate with you and to keep you informed of our latest updates to our Services and special offers;
To market our Services (see more below under “Marketing”), as well as to serve you advertisements, personalised content including behavioral advertising;
To conduct analytics, statistical and research purposes, in order to improve and customize the Services to your needs and interests (such as by compiling aggregated reports about the usage of certain features of our Services). This enables us to understand the Users' preferences in order to better customize and personalize our offers and ultimately offer products and services that better meet the needs and desires of the Users, as well as to improve core product features. For this purpose, we collect the following information:
- Users' betting activity, capturing recording of betting sessions, as well as browsing and scrolling activity on our Services (including pages and links clicked, patterns of navigation, time at a page, devices used, where users are coming from etc.);
- Users' device data (including the hardware model, operating system version, advertising identifier, unique application identifiers, unique device identifiers, browser type, language, wireless network, and mobile network information).
- In certain cases, we may reach out directly to the Users and ask them to participate in an interview, survey or usability testing, or otherwise provide feedback on our products and Services. Such participation is voluntary and relies on the User's consent.
For customer relationship management purposes, and to support and troubleshoot the Services and to respond to your queries;
To enable us to further develop, customize and improve the Services based on Users’ common preferences and uses;
To provide you with a responsible gaming environment;
To communicate with your and to process any of your requests to exercise your User Rights;
To identify and authenticate your access to certain features of the Services;
To detect and prevent fraudulent and illegal activity or any other type of activity that may jeopardize or negatively affect the integrity of the Services, including by identifying risks associated with your activity on our Services;
To investigate violations of our policies and User Agreement as well as enforce our policies and the User Agreement;
To investigate and resolve disputes in connection with your use of the Services;
To assist us with meeting our regulatory obligations or as required by law or regulation (such as gambling regulations, KYC and AML regulatory requirements), including for the purpose of ascertaining your source of fund or income, or as required by other governmental authorities, or to comply with a subpoena or similar legal process or respond to a government request:
- At times we need to ask you for your assistance to be able to confirm your identity and age, and show that you have sufficient funds to support your gambling activity. Where such information is required, your account may be subject to certain restrictions until you have provided the requested information and documentation in order to satisfy these checks.
- In order to verify your identity, we may ask you to provide a copy of photographic ID such as a copy of your passport, ID card, driving license or a document confirming your residential address such as a utility bill.
- In order to verify the source of wealth and the funds you use to bet with, we may ask you to provide additional information and documentation that shows you have sufficient funds to support your gambling activity. This might include information such as your occupation and salary, supported by documentation such as a copy of your bank statement or payslip.
In addition, we use your Personal Information upon your specific and informed consent, such as for certain marketing and promotional activities.

8. Marketing

The Group will use your Personal Information, such as your name, home address, email address, telephone number etc., ourselves or by using our third party subcontractors for the purpose of providing you with promotional materials, concerning the Services as well as products, services, websites and applications which relate to: (i) other companies within the Group; or (ii) the Group's business partners and affiliates (collectively: “Marketing Affiliates”), which we believe may interest you.

We also share and disclose Personal Information with our Marketing Affiliates for the purpose of providing you different marketing offers, which we, or our Marketing Affiliates, believe are relevant for you. Our Marketing Affiliates may use this Personal Information for different marketing techniques, such as direct email, post, SMS and telephone marketing purposes.

We will use your Personal Information for the purpose of providing you with promotional materials solely where we have a legitimate interest in doing so, or where we have obtained your affirmative consent.

You may at any time decline receiving further marketing offers from us or from our Marketing Affiliates by contacting us at support@10bet.co.uk or by unsubscribing from receiving marketing materials by following the guidelines available on the marketing communications (such as clicking on an “unsubscribe” button). Please note that even if you unsubscribe from our marketing mailing list, we may continue to send you personaliszed content, service-related updates and notifications.

Please note: you can control the delivery of certain advertising or social campaigns through the settings offered by the respective third party platforms (e.g. Facebook).

In addition, if you download any of our mobile application to your device from the Apple AppStore or Google Play, the only way to prevent receipt of notifications is by changing the setting on the device itself.

9. Cookies Policy

Introduction

When you visit or access our websites or applications operated by us, or when you interact or engage with our content (“Services”), we use (and authorize third parties to use) web beacons, cookies, pixel tags, scripts, tags, API and other technologies ("Tracking Technologies").

The Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), in order to enhance your navigation on our Services, improve our Services performance and customize your experience on our Services. We also use this information to collect statistics about the usage of our Services, perform analytics, deliver content which is tailored to your interests and administer services to our users, advertisers, publishers, customers and partners.

We also allow third parties to collect information about you through Tracking Technologies.

What are cookies?

Cookies are small text files (composed only of letters and numbers) that a web server places on your computer or mobile device when you visit a webpage. When used, the cookie can help make our Services more user-friendly, for example by remembering your language preferences and settings. You can find more information about cookies at www.allaboutcookies.org.

Cookies are widely used in order to make websites work in an efficient way. The use of cookies allows you to navigate between pages efficiently. Cookies remember your preferences, and make the interaction between you and the Services smoother and more efficient. Cookies are also used to help ensure that the advertisements you see online are relevant to you and your interests.

Storing Tracking Technologies

We store Tracking Technologies when you visit or access our Services (for example when you are visiting our websites) – these are called "First Party Tracking Technologies". In addition, Tracking Technologies are stored by other third parties (for example our analytics service providers, business partners and advertisers) who run content on our Services – these are called "Third Party Tracking Technologies".

Both types of Tracking Technologies may be stored either for the duration of your visit on our Services or for repeat visits.

What types of Tracking Technologies do we use?

There are five main types of Tracking Technologies:

Strictly Necessary Tracking Technologies –
These Tracking Technologies are essential to enable you to login, navigate around and use the features of our Services, or to provide a service requested by you (such as your username). We do not need to obtain your consent in order to use these Tracking Technologies. These Tracking Technologies can be used for security and integrity reasons - for example to detect violation of our policies and for support or security features.
Functionality Tracking Technologies – These Tracking Technologies allow our Services to remember choices you make (such as your language) and provide enhanced and personalized features. For example, these Tracking Technologies are used for authentication (to remember when you are logged-in) and support other features of our Services.
Performance Tracking Technologies – These Tracking Technologies collect information about your online activity (for example the duration of your visit on our Services), including behavioral data and content engagement metrics. These Tracking Technologies are used for analytics, research and to perform statistics (based on aggregated information).
Marketing or Advertising Tracking Technologies – These Tracking Technologies are used to deliver tailored offers and advertisements to you, based on your derived interests, as well as to perform email marketing campaigns. They can also be used to limit the number of times you see an advertisement as well as help measure the effectiveness of the advertising campaign. They are usually placed by our advertisers (for example advertising networks) and provide them insights about the people who see and interact with their ads, visit their websites or use their app.
Social media Tracking Technologies – Our website includes social media features, such as the Facebook "Like" or "Share" buttons. These features are either hosted by a third party or hosted directly on our Services. Your interactions with these features are governed by the privacy statement of the company providing these features.

Tracking Technologies	Type	Purpose
Analytics Cookies	First party Tracking Technology	Performance Tracking Technologies These Tracking Technologies are used to collect information regarding how you interact with the content on our Services, attribution purposes (for example, the referral URL), etc. We use the information to compile reports, calculate the revenues due to us and, help us improve the Services and to offer personalized products and content.
Hotjar	Third party Tracking Technology	Performance Tracking Technologies Hotjar is a tool that aggregates data on how visitors to our site use are using it. Hotjar uses cookies to collect non-personal information. Examples of the type of information collected include, but is not limited to, pages visited, how pages are used and interacted with, type of device and browser used and the country you are in. For more information on Hotjar, how it collects data, what data it collects please and how to opt out of it collecting your information, please read Hotjar's privacy policy
Xtremepush	Third party Tracking Technology	Performance, Marketing or Advertising Tracking Technologies Xtremepush is a multi-channel analytics and engagement marketing platform we use for analytics purposes, completing web forms, enabling web push notifications and for marketing purposes. Xtremepush Privacy Policy
Iovation	Third party Tracking Technology	Strictly Necessary Tracking Technologies Iovation is used to prevent and detect devices associated with fraudulent or other malicious activity and provides device identification and fraud prevention services. Iovation Privacy Policy
Google Analytics	Third party Tracking Technology	Performance Tracking Technologies This cookie is used to collect information about how visitors use our Services. We use the information to compile reports and to help us improve the Services. The cookies collect the number of visitors to the Services, where visitors have come to the Services from and the pages they visited, and other data. Google Privacy Policy
Google Tag Manager	Third party Tracking Technology	Performance Tracking Technologies This cookie is associated with Google Tag Manager which we use to load scripts into our website pages. Google Privacy Policy
TrustPilot	Third party Tracking Technology	Performance Tracking Technologies These cookies are used to display reviews from TrustPilot, and gives you the opportunity to review us, as well as for analytics purposes. For more information on Trustpilot's Privacy Policy.
Pingdom	Third party Tracking Technology	Performance Tracking Technologies These Tracking Technologies are used to monitor page load timing and services uptime, as well as record information about the performance of our website and its network availability. We use the Pingdom service to monitor our site to ensure a good customer experience. Pingdom Privacy Policy
Google AdWords	Third party Tracking Technology	Marketing or Advertising Tracking Technologies We use Google AdWords which uses cookies to help us determine how many people who clicked on our Google Ads end up contacting us through our websites. This tracking cookie is set on your browser only when you click on a Google Ad and these cookies help us increase the website’s effectiveness for our visitors. Google Privacy Policy
Bing	Third party Tracking Technology	Marketing or Advertising Tracking Technologies We use Bing Ads to show you personalized ads. These cookies keep track of your surfing behavior, and help us understand how our Bing campaigns perform by tracking actions on our websites once ads have been clicked. Microsoft Privacy Policy
Income Access	Third party Tracking Technology	Marketing or Advertising Tracking Technologies We utilize Income Access, an affiliate marketing services, to help record the performance of the affiliate services provided. Income Access may record unique identifiers associated to your device to follow your activity within our website or app. This information is used to analyze and improve our services and to measure the effectiveness of our advertising campaigns. Income Access Privacy Policy
Incapsula	Third party Tracking Technology	Strictly necessary Tracking Technologies This cookie is used to improve the security on our websites (such as for protection from Denial of Service (DDoS) attacks). Incapsula Privacy Policy
Other cookies	First and Third party Tracking Technology	Strictly necessary Tracking Technologies These unlisted cookies might be in use on internal sections of the Services, in order to customize and simplify the user experience on the site by remembering choices you made and your log in credentials.

How to manage your cookie settings

Please note that we do not recognize or respond to automated browser signals regarding Tracking Technologies, including "Do Not Track" requests. However, there are various ways in which you can manage and control your cookie settings. Please remember that, by deleting or blocking cookies, some of the features of the Services may not work properly or as effectively.

Turning off cookies via your web browser
Most web browsers will provide you with some general information about cookies, enable you to see what cookies are stored on your device, allow you to delete them all or on an individual basis, and enable you to block or allow cookies for all websites or individually selected websites. You can also normally turn off third party cookies separately. Please note that the settings offered by a browser or device often only apply to that particular browser or device.
Information about cookies is usually found in the "Help" section of the web browser. Below are some links to some commonly used web browsers:
Turning off third party cookies
You can turn off certain third party cookies for advertising purposes by visiting the Network Advertising Initiative, located here: http://www.networkadvertising.org/choices/ or the DAA opt-out program, which are located here: http://www.aboutads.info/choices/, here (for EU/EEA citizens): http://www.youronlinechoices.eu/ and here (for mobile devices): http://www.aboutads.info/appchoices

10. Targeted Advertising

We use third-party advertising technology to serve advertisements when you visit the Platform and use the Services. You may opt-out of many third-party ad networks, including those operated by members of the Network Advertising Initiative ("NAI") and the Digital Advertising Alliance ("DAA").

For more information regarding this practice by NAI members and DAA members, and your choices regarding having this information used by these companies, including how to opt-out of third-party ad networks operated by NAI and DAA members, please visit their respective websites: www.networkadvertising.org/optout_nonppii.asp and www.aboutads.info/choices .

11. With whom we share information?

We do not rent, sell, or share your Personal Information with third parties (“Recipients”) except as described in this Privacy Policy. The Personal Information will be disclosed to Recipients only to the extent required for the specific purpose, as stipulated in this Privacy Policy.

We share Personal Information with any of the following recipients:

Any replacement service provider that we engage with to operate the Platforms;
Companies within the Group and other affiliated companies;
Gaming providers;
Subcontractors and third party service providers, as well as their subcontractors, which by way of example include (but is not limited to) cloud computing companies, marketing affiliates, identity verification and fraud prevention services, and other data verifiers;
Credit reporting agencies ("CRAs") and credit reference bureaus, including for conducting name, address and age checks. In order to open an account for you, we will supply your personal information to credit reference agencies and they will provide us information about you. This includes:
- Identity and contact data;
- Information from your credit application;
- Information about your financial situation and financial history;
- Public information (including the electoral register);
- Shared credit details; and
- Fraud prevention information.
  
  We do so to check your identity, manage your account and prevent criminal activity. The identities of the CRAs, their role as fraud prevention agencies, the data they hold, the ways in which they use and share personal information, their data retention periods and your data protection rights with the CRAs are explained in more details at the websites below:
- TransUnion (formerly Callcredit): https://www.transunion.co.uk/crain
- Equifax: https://www.equifax.co.uk/crain
- Experian: https://www.experian.co.uk/crain/
Payment service providers, payment processors and banks;
Any third parties who provides services in relation to the operation or promotion of the applicable Group’s brands;
Any third party who provides you with tangible prize;
Any third parties who organize offline events or tournaments on behalf of or in conjunction with any companies within the Group;
Hotels and flight companies (such as in the context of offline events and promotions);
Auditors, contractors or legal/financial/other advisers of any of the Group’s business processes;
Any third parties who investigate, detect or prevent fraudulent or illegal activity or enable us to enforce our policies, including in order to ascertain your source of income or funds (e.g. governmental authorities, police, banks and other investigatory organizations);
Gambling addictions bodies;
Licensing authorities, governmental and regulatory bodies, in accordance with applicable laws and regulations; and
Potential purchasers, successors or investors in any of the companies within the Group, or in the event of a corporate transaction (e.g. sale of a substantial part of our business, merger, reorganization, bankruptcy, consolidation or asset sale of an asset or transfer in the operation thereof) in relation to any company within the Group (in such event, the acquiring company or transferee will assume the rights and obligations as described in this Privacy Policy).

In addition to the purposes listed in this Privacy Policy, we share Personal Information with those Recipients for any of the following purposes:

Storing such information on our behalf, for example by using cloud computing service providers;
Processing such information to assist us with our business operations (e.g. to process payments and your deposits; authenticate your access; auditing our operations; detect and prevent fraudulent or illegal activity; etc.);
Performing research, technical diagnostics or analytics;
Communicating targeted advertising, as well as promotional and informational materials, in accordance with our marketing policy (see above, in the section titled "Marketing"); and
Whenever we believe in good faith that disclosure is necessary to protect our rights or legal claims, enforce our policies (including our User Agreement and Privacy Policy), protect your safety or the safety of others, as well as to investigate or prevent any fraud, for security reasons or to help us with any other related technical issue.
When it is necessary for the protection of your vital interest or the vital interest of another natural person.

12. International Transfer Of Information

Since we operate globally, it may be necessary for the provision of Services and to the extent required for the specific purpose, as stipulated in this Privacy Policy to transfer your Personal Information to countries outside the European Economic Area. The data protection and other laws of these countries may not be as comprehensive as those in the European Economic Area.

We use best efforts to ensure that your Personal Information is protected in accordance with our privacy policy, through contractual means (such as by using the contractual clauses approved by the European Commision for data transfer, as available here) or other means (such as ensuring that European Commission decisions determined such that jurisdictions offer adequate level of protection, as available here).

For more information about the transfer of your Personal Data outside the EEA, please contact us directly at support@10bet.co.uk

13. Third Party Tracking Technologies

When you visit or access our Services (for example when you visit our websites), we use (and authorize third parties to use) web beacons, cookies, pixels, scripts, tags and other technologies ("Tracking Technologies").

The Tracking Technologies allow us to automatically collect information about you and your online behavior, as well as your device (for example your computer or mobile device), for different purposes, such as in order to enhance your navigation on our Services, improve our Services’ performance and customize your experience on our Services. We also use this information to collect statistics about the usage of our Services. We also use this information to collect statistics about the usage of our Services, perform analytics, deliver content which is tailored to your interests and administer services to our Users, advertisers, publishers, customers and partners.

We also allow third parties to collect information about you through Tracking Technologies. To learn more see our Cookie Policy.

14. Third Party Services

While using the Services you may encounter links to third party websites, services or applications (such as third party messaging apps). Please keep in mind that this Privacy Policy does not apply to any third party websites, services or applications, even if they are accessible, downloadable, or otherwise distributed through the Services.

Please be advised that such third party websites, services or applications are independent from the Group. We assume no responsibility or liability whatsoever with regard to privacy matters or any other legal matter with respect to such third party websites and/or services. We encourage you to carefully read the privacy policies and the terms of use of such third party websites and/or services, as their terms, not ours, will apply to any of your interactions with such third parties.

You should always review their privacy practices carefully before providing Personal Information to such third parties.

You are knowingly and voluntarily assuming all risks of using any third-party websites, services or applications. You agree that we shall have no liability whatsoever with respect to such third party sites and your usage of them.

15. Retention Of Personal Information

If you have registered with an account through our Services, the Group will retain your Personal Information during the period your account is active. In addition, the Group will retain your Personal Data for additional periods, as strictly necessary to enable the Group to meet its legal obligations under applicable laws or regulations, such as the applicable gambling regulations, KYC and AML regulations, as well as to meet the Group's contractual obligations.

In addition, the Group may retain your Personal Information for longer periods, provided that retaining such information is necessary for the Group’s legitimate interests, such as fraud prevention and record keeping, responsible gaming reasons, resolving or exercising claims regarding potential disputes, and where the Group is guided to do so by the applicable supervisory authority.

16. Your Rights

You may contact us at any time by email (at: support@10bet.co.uk), and request:

To access or delete any Personal Information relating to you;
To change or update any Personal Information relating to you (for example, if you believe that your Personal Information is incorrect, you may ask to have it corrected or deleted). Note that you may also request that we will correct errors with regard to your Personal Information (except in cases where the information is required to be kept in its original format under any applicable laws and regulations);
That we will restrict or cease any further use of your Personal Information;
That we will provide the Personal Information you volunteered to us in a machine-readable format.
To object to the processing of your Personal Information (such as for marketing purposes);
To withdraw your consent to our processing activities (provided that such processing activities rely on your consent, and not on a different legal basis);
To not be subject to a decision based solely on automated processing, including profiling, which produces legal effects concerning you or similarly significantly affects you, except where such processing is necessary for the performance of the contract between you and us, or it is based on your explicit consent, as provided hereunder.

Please note that these rights are not absolute and requests are subject to any applicable legal requirements, including gambling regulations and other legal and ethical reporting or document retention obligations. We may also rectify, replenish or remove incomplete or inaccurate information, at any time and at our own discretion, in accordance with our internal policies.

17. How We Keep Your Information Secured

We take great care in implementing and maintaining the security of the Services and your information. We have put in place appropriate physical and technological safeguards to help prevent unauthorized access, to maintain data security, and to use correctly the information we collect online. These safeguards vary based on the sensitivity of the information that we collect and store.

We employ industry standard procedures and controls to ensure the safety of our users’ information, such as:

Secure network topology, which includes intrusion prevention and Firewall systems;
Encrypted communication;
Authentication and Access Control;
External and Internal audit tests; etc.

Although we take reasonable steps to safeguard information, we cannot be responsible for the acts of those who gain unauthorized access or abuse the Services, and we make no warranty, express, implied or otherwise, that we will prevent such access.

18. Changes To The Privacy Policy

We reserve the right to change this Privacy Policy at any time, so please re-visit this page frequently. We will provide notice of substantial changes of this Privacy Policy on the Services and/or we will send you an e-mail regarding such changes to the applicable e-mail address that you provided to us. Such substantial changes will take effect seven (7) days after such notice was provided on any of the above mentioned methods. Otherwise, all other changes to this Privacy Policy are effective as of the stated “Last Revised” date, and your continued use of the Services after the Last Revised date will constitute acceptance of, and agreement to be bound by, those changes.

19. How To Contact Us

If you have any general questions about the Services or the information that we collect about you and how we use it, please contact оур Protection Officer (DPO) via email at support@10bet.co.uk or by sending a letter to:

Blue Star Planet Limited

Dragonara Business Centre, 5th Floor, Dragonara Road, St. Julians STJ3141, Malta

Attn: Data Protection Officer

We will make an effort to reply within a reasonable timeframe. Please feel free to reach out to us at any time. The DPO will then look into your questions and whether your information has been handled appropriately and in line with this privacy notice, our legal obligations and our internal policies and procedures. The DPO will then contact you regarding the outcome of the assessment and any steps that have been taken as a result.

If after raising your issues with the DPO you are unhappy with the resolution you can make a complaint to our lead supervisory authority, the Maltese Data Protection Commissioner:

Office of the Information and Data Protection Commissioner

Level 2, Airways house

High Street

Sliema

SLM 1549

Malta

(+356) 2328 7100

idpc.info@idpc.org.mt

Last Revision: 08 May 2020 (Version: #57)

Security

Responsibility

10bet clearly recognize that your online security is of absolute importance. We work tirelessly to ensure that your personal details and information is 100% secure and are proud holders of all mandatory certification and legal accreditation.

Encryption

We take our responsibilities in making sure that your online experience with 10bet is as safe and secure as technically possible, very seriously indeed. State-of-the-art technology including minimum 128-bit SSL digital encryption is deployed to secure all financial transactions, (look out for the padlock icon located bottom right of the page). This shows you that you are in a secure area and that any details sent are encrypted. These are the same security systems as banks and card companies use, the worldover, to maintain customer information security and integrity.

Firewall

The 10bet website also uses a protective Firewall that acts as a shield between the website itself and the outside Internet. This acts as an additional layerof protection guarding us and our clients against unauthorised access.

Auto Time Out

Our systems automatically detect periods of inactivity when you are logged on and will automatically 'time out' your session for your protection.

Verification and Protocols

For the benefit of all our members we act to identify the fraudulent use of cards through our sophisticated card verification system.

Cards are verified either over a secure line or using a secure FTP - FileTransfer Protocol. Nocard data or bank details are ever shared over the Internet nor do we ask your bank for personal information over the phone during the validation process.

If for any reason details associated with a card are incorrect our security systems automatically suspend the account.

Trust 10bet to provide you with the safest, most secure online betting service on the market.

Last Revision: 31 March 2017 (Version #2)

Account help

Registration and Login

How do I sign up for a 10bet account?

Easily.

1. Click here or on the ‘Join now’ button at the top right of the page
2. Follow the steps on our registration page
3. Confirm you agree to our terms and conditions
4. Click on ‘Create My Account’

That’s it.

What if I forget my username/password?

Passwords, right?

Can't live with them – can't log in without them.

1. Click the ‘Log in’ button at the top-right corner of the home page
2. Click the ‘Forgot Password?’ pop-up
3. Enter the email address you registered for your 10bet account, your date of birth and the verification code. Then click ‘Continue’
4. An email with your username and a 'reset password' link will be waiting patiently in your inbox

If it's not there, check your spam/junk folder.

If you still can’t find it, give our Customer Support team a nudge and we'll sort it in no time.

I can't log in to my 10bet account. What now?

1. Don’t panic
2. Your password is case sensitive so make sure you’re typing it correctly
3. Try to log in with either the email address or username registered to your 10bet account
4. Delete cache and cookies from your browser and try again
5. Try using a different browser or device. Don’t use Microsoft Explorer, unless you have to!
6. Reset your password by clicking on the ‘Forgot Password?’ link on the log in page

Spoiler alert: After five unsuccessful log in attempts your account will be locked for 10 minutes. It might feel like 20, but it's 10.

Still no luck? Our Customer Support team are always around to help.

Last Revision: 07/07/21 (Version: #1)

Registration and login

Registration and Login

How do I sign up for a 10bet account?

Easily.

1. Click here or on the ‘Join now’ button at the top right of the page
2. Follow the steps on our registration page
3. Confirm you agree to our terms and conditions
4. Click on ‘Create My Account’

That’s it.

What if I forget my username/password?

Passwords, right?

Can't live with them – can't log in without them.

1. Click the ‘Log in’ button at the top-right corner of the home page
2. Click the ‘Forgot Password?’ pop-up
3. Enter the email address you registered for your 10bet account, your date of birth and the verification code. Then click ‘Continue’
4. An email with your username and a 'reset password' link will be waiting patiently in your inbox

If it's not there, check your spam/junk folder.

If you still can’t find it, give our Customer Support team a nudge and we'll sort it in no time.

I can't log in to my 10bet account. What now?

1. Don’t panic
2. Your password is case sensitive so make sure you’re typing it correctly
3. Try to log in with either the email address or username registered to your 10bet account
4. Delete cache and cookies from your browser and try again
5. Try using a different browser or device. Don’t use Microsoft Explorer, unless you have to!
6. Reset your password by clicking on the ‘Forgot Password?’ link on the log in page

Spoiler alert: After five unsuccessful log in attempts your account will be locked for 10 minutes. It might feel like 20, but it's 10.

Still no luck? Our Customer Support team are always around to help.

Last Revision: 07/07/21 (Version: #1)

Affordability

What is a monthly affordability level?

This one is the part of a person’s monthly income which they can afford to use on leisure activities, including gambling. The reason for that is to make sure no one will spend more than they can afford.

With our bettor's sake in mind, we've set a default monthly net loss limit within 30 days on both Sports and Casino betting activities. To clarify, the monthly net loss limit functions on a 30-day rolling cycle which is calculated day-to-day.

How can I expand my monthly net loss limit?

All you have to do is contact us and our support team will guide you thru our swift affordability check.

Meaning you send us any document showing you can afford expanding you limit, and we update your new limit in no time.

What documents can I use for an affordability check?

Any one of those will do:

Salary, savings, property funds, rental income, inheritance, stocks or shares etc.

Where should I send my documents?

1. Go to My Account > Account Verification
2. From the drop-down menu, select the type of document you’d like to upload

3. Click ‘Browse’ to choose your file

When a file uploads it will appear in the ‘Shared Documents’ library below.

If this doesn’t work, just email your documents to docs@10bet.co.uk from your registered email address.

How do I make sure my documents are accepted?

We have a few rules about the type and quality of documents you supply. They must be:

1. Currently valid and issued within the last 18 months (applicable for proof of address documents)
2. Colour copies (for all ID documents, no black and white copies please)
3. High quality, in focus, clear and easy to read — not blurred
4. Untouched and unedited
5. Complete — all edges and corners of the document must be visible. Make sure you’re not covering any parts of the document with your hand or finger
6. With a photo — please don’t leave it out of the frame (applicable for all ID documents that include a photo)
7. The original downloaded PDF file (not a screenshot in PDF format)
8. Shot in good lighting — please don't use flash

How does the Loss limit work?

Losses made within 30 consecutive days are counted toward your “rolling 30-day” net loss limit.

For example, if you lose £500 on March 1st, 2nd, 3rd, and 4th, you have exhausted your £2000 net loss limit for the 30-day time frame. On March 31st, the March 1st loss will fall off giving you a £500 available net loss limit. On April 1st, the March 2nd loss will fall off giving an additional £500 loss limit, and so on.

Last Revision: 15/09/21 (Version: #2)

Account details

How do I update my personal information?

Your phone number can be updated online.

1. Log in and click on ‘My Account’ in the top right corner
2. Choose ‘Account Details’ from the menu list
3. Update your number
4. Click on ‘Update Personal Info’

For anything else contact Customer Support, they'll be happy to do it for you.

How do I change my registered email address?

To change your account’s email address, simply send a request to support@10bet.co.uk from your current registered email address and we’ll do the rest. Sorted.

Last Revision: 07/07/21 (Version: #1)

Account verification

What is the verification process (KYC)?

Know Your Customer (KYC) is the way we verify your account from security aspects. There are several stages so it may take time, but we'll get through it together. KYC is important for a few reasons: your safety, our betting environment security, and for staying in line with UK Gambling Commission regulations.

KYC has three main stages:

1. Electronic verification
2. Verification with documents
3. Enhanced verification

Here’s a bit more about it.

What is electronic verification?

We need to make sure all our customers are aged 18+ and allowed to bet. This electronic check usually takes just a few seconds but if this doesn’t work we’ll need to verify your account with documents.

What is verification with documents?

We use this if an electronic check fails or as part of KYC.

If this is necessary, you may need to show us:

1. a document to prove your identity (passport, ID card, driving license, etc.)
2. a proof of address document issued in the past 18 months
3. a copy of your debit card (with middle digits hidden)

If your driving license address is the same as your registered address – success! That's a solid proof and we'll accept that.

10bet complies with GDPR in the use of your personal data and documents, all explained in our Privacy Policy.

What is enhanced verification?

Sometimes online gambling operators are legally required to ask for source of funds/wealth information from their customers.

This enhanced verification process aims to prove that the source of gambling funds is legit (salary, savings, property funds, rental income, inheritance, betting profit, stocks and shares etc.) and that customers play within their means.

At this stage, we’ll get in touch with you. All you need to do is provide documents which show you have enough funds to support your online gambling at 10bet. A copy of a pay slip or a bank statement is usually fine.

We’re here to make everything as easy as possible and give you all the help you need. If you want to know more just get in touch.

What is a monthly affordability level?

This one is the part of a person’s monthly income which they can afford to use on leisure activities, including gambling. The reason for that is to make sure no one will spend more than they can afford.

With our bettor's sake in mind, we've set a default monthly net loss limit within 30 days on both Sports and Casino betting activities. To clarify, the monthly net loss limit functions on a 30-day rolling cycle which is calculated day-to-day.

How can I expand my monthly net loss limit?

All you have to do is contact us and our support team will guide you thru our swift affordability check.

Meaning you send us any document showing you can afford expanding you limit, and we update your new limit in no time.

What documents can I use for an affordability check?

Any one of those will do:

Salary, savings, property funds, rental income, inheritance, stocks or shares etc.

Where should I send my documents?

1. Go to My Account > Account Verification
2. From the drop-down menu, select the type of document you’d like to upload

3. Click ‘Browse’ to choose your file

When a file uploads it will appear in the ‘Shared Documents’ library below.

If this doesn’t work, just email your documents to docs@10bet.co.uk from your registered email address.

How do I make sure my documents are accepted?

We have a few rules about the type and quality of documents you supply. They must be:

1. Currently valid and issued within the last 18 months (applicable for proof of address documents)
2. Colour copies (for all ID documents, no black and white copies please)
3. High quality, in focus, clear and easy to read — not blurred
4. Untouched and unedited
5. Complete — all edges and corners of the document must be visible. Make sure you’re not covering any parts of the document with your hand or finger
6. With a photo — please don’t leave it out of the frame (applicable for all ID documents that include a photo)
7. The original downloaded PDF file (not a screenshot in PDF format)
8. Shot in good lighting — please don't use flash

How do I know if my account is verified?

Simply check in the 'Account Verification' section in your account.

1. Log in and go to My Account > Account Verification
2. Look for the ‘Electronically Verified’ message on the header. If it’s there - you’re good to go! Let the games begin
3. If we couldn’t electronically verify your information, you’ll see the following message: “We need more ID before you can….”

In that case just follow the instructions on the screen or contact us for help.

Occasionally, we may need to further verify your account. If so, we’ll get in touch via email - ASAP.

How long does it take to check my documents?

We’ll do our best to review your documents in just a few hours but if things are busy this can take up to 24 hours. We promise to try to do it faster. We don't like to wait either.

Once that’s done, we’ll get in touch with you by email with the good news that your account is up and running.

What document can I use as proof of address?

We can accept utility bills issued in the past 18 months — such as gas, water, electricity, phone, etc. If you don’t have any bills in your name, you can send:

1. a copy of a bank statement
2. an insurance policy
3. an address certificate
4. a tax document with your name and home address issued in the past 18 months. A year and a half is fine too!

We can’t accept: mobile phone bills, bank/payment documents issued by online financial institutions such as Monzo, Revolut, Monese, N26, Tandem, Starling Bank, Transfer Wise, Bunq, Bnex.

Is my information secure and how will you use it?

We use industry-leading security systems including 128-bit SSL digital encryption (that little green padlock) across all our information requests and money transaction pages, so you can be super relaxed on that one.

All your details will be treated with the strictest confidentiality and stored safely. The documents you provide are used only for verifying your account and are available only to a restricted number of ‘need to know’ employees.

We take the utmost care to ensure that your data is safe and secure and that we are fully compliant with GDPR requirements. It’s all explained in our Privacy Policy.

Last Revision: 07/07/21 (Version: #1)

Account inactivity/dormancy

How does my account become dormant?

If you don’t log in to your 10bet account for 12 months running, it goes dormant.

How do I stop this happening?

We’ll get in touch at least 30 days before the account is due to go dormant. If you’d like to stop this, all you need to do is log in to your account.

What happens if my account goes dormant?

After your account goes dormant, we’ll contact you to let you know your 30-day notice period has started. After that, we’ll charge you a £5 monthly fee for admin costs until you either log into and reactivate your account or your cash balance goes down to £0. Let's try avoiding this un-cheerful number.

Last Revision: 07/07/21 (Version: #1)

Complaint process

How to submit a complaint?

First of all – we're sorry.

Very occasionally we have to throw our hands up and fess up when our service has been less than perfect. If that’s the case, email us at resolutioncentre@10bet.co.uk and include:

1. Your 10bet username
2. A detailed description of your complaint

For more info on our complaints procedure please click here.

Last Revision: 07/07/21 (Version: #1)

Technical assistance

Deposit cap reached

Deposits may be rejected if the amount you try to deposit is more than the ‘new customer maximum deposit cap’ set in your 10bet account. To increase your temporary deposit cap, please contact Customer Support and they’ll be happy to help.

How do I troubleshoot my device?

If the site is loading slower than usual, or some of the games in 10bet Casino are crashing or give you a Game Error message, you can:

1. Delete your browser history (cache and cookies). This quickly sorts most issues causing slow site or game loading
2. Make sure you have a strong internet connection. Try a speed test to check the quality of your connection using www.speedtest.net
Disable Add-ons/Ad-blockers. Most of the bonuses at 10bet are activated or credited using a pop-up message. So, to get bonuses you need to disable any pop-up ad-blockers. To find out more go to Help > My account > How do I disable Add-ons/Ad-blockers for 10bet?

Or you can always contact our Customer Support team, these guys just love to help.

How do I disable Add-ons/Ad-blockers?

On Google Chrome:

To turn pop-ups on

1. Open the Chrome app on your phone, tablet or desktop
2. To the right of the address bar, tap the Google Chrome menu and then ‘Settings’
3. Tap ‘Site settings’ and then ‘Pop-ups and Redirects’
4. Turn ‘Pop-ups and Redirects’ on

To allow pop-ups from a specific site

1. Open the Chrome app on your phone or tablet
2. Go to the 10bet page where pop-ups are blocked
3. At the bottom, tap ‘Always Show’

To allow notifications from 10bet

1. Open the Chrome app on your phone or tablet
2. Go to the 10bet home page
3. To the right of the address bar, tap ‘Info View’ and then ‘Site Information’
4. Tap ‘Site Settings’ and then ‘Notifications’
5. Choose ‘Allow’

Using Safari (iOS: iPad, iPhone, iPod touch)

1. From the home screen, open ‘Settings’
2. Scroll down the list and choose Safari
3. In the Safari screen, click ‘General’
4. Tap the ‘Block Pop-ups’ toggle switch to turn it off. It turns green if Safari is blocking pop-ups and grey if it’s not

How to delete my cache and cookies?

Android device:

1. Click the Google Chrome menu in the top right corner of your screen. This will prompt a drop-down menu. Click ‘History’
2. Click on ‘Clear Browsing Data’
3. Check the boxes ‘Cookies and Site Data’ and ‘Cached Images and files’ then click ‘Clear Data’

iOS device:

1. Click on the ‘Bookmarks’ icon
2. Click on the ‘Clear’ button
3. Select ‘All Time’

We hope this was helpful. If you didn't find a solution to your problem, please don't hesitate to contact our customer service team any time.

Last Revision: 07/07/21 (Version: #1)

Payment help

Deposits

What deposit methods are available?

Deposit Method	Free	Process time	Min.Amount
Debit Card	Free	Instant	£10
PayPal	Free	Instant	£10
Neteller	Free	Instant	£10
Skrill	Free	Instant	£10
Skrill 1-Tap	Free	Instant	£10
Paysafecard	Free	Instant	£10
Trustly	Free	Instant	£10
Apple Pay	Free	Instant	£10

You can find more information here.

How do I make my first deposit?

Hi and welcome:

1. Log in to your 10bet account
2. Click on your balance on the top right and then on ‘Deposit’
3. Select the deposit method you want
4. Choose one of the preset amounts or click on the amount field to enter the amount you’d like
5. Consent to the ‘Protection of Customer Funds’ statement
6. Click on “Deposit”

7. Be lucky.

Of course, you should only use methods registered in your name.

How can I make additional deposits to my account?

Simply:

1. Log in to your 10bet account
2. Click on your balance on the top right and then on ‘Deposit’

3. Select the ‘Quick deposit’ option most of your payment details will be prefilled and you’ll just need to confirm your deposit

How long will it take for my deposit to register?

It supposed to take approximately 0.5 nanoseconds but if you have any issues, please contact Customer Support.

Where can I see my account transactions and deposits to 10bet?

1. Log in and click on ‘My account’ on the top right
2. Choose ‘Transaction history’ from the menu list
3. Choose the period from the drop-down list

As ever, our Customer Support team are on hand to help with questions on any transactions.

What if I can't make a deposit?

We'll be surprised if it’s not one of these reasons:

Problem	Solution
You’ve reached your deposit cap.	Deposits may be turned down if you try to deposit more than the max deposit cap set in your 10bet account. To increase your temporary deposit cap, please contact Customer Support.
Credit card and Revolut deposits ban	According to new legislation introduced in April, 2020, online gambling websites are not allowed to accept credit card and Revolut payments. Please use a debit card or one of our other available payment methods.
Incorrectly entered details	Debit card - please try again and make sure you enter the correct card number, card holder name, expiration date and CVV code. E-wallet - please try again and make sure you enter the correct email address and password for your account.
Credit card validation error	It is standard that debit card deposits need to be confirmed with an additional password or code provided by your bank. Please make sure you complete this step of your deposit if required.
Bank denies authorization for online gambling	Some banks or payment providers have restrictions not permitting transactions to certain merchants or industries such as online gambling, in which case you should contact your bank or payment provider to resolve this.
Bank denies the transaction	There can be various reasons why your bank might decline a transaction. As this is done entirely on their end, you should contact your bank directly to resolve this.
Insufficient funds	Sometimes your payment account balance might be lower than your deposit amount – in this case you should just top your bank/e-wallet account up. Prior to this you should ensure you have sufficient income to support your betting.
Payment account already registered	If the payment account you are trying to use has already been registered at 10bet, you won't be able to register it to your 10bet account.
Debit card limit reached	This indicates that you have reached limitations set on your debit card. You should check this with your bank.
10bet account deposit limit reached	Deposits are rejected if the amount you’re trying to deposit will surpass the personal deposit limit set in your 10bet account. You can wait for the limit to be reset or update your deposit limit from My account > Responsible gambling > Account Controls. Any changes will come into effect in 24 hours and will require your subsequent approval.

How do I add a new card on 10bet?

Four steps and you're there:

1. Log in to your 10bet account
2. Click on your balance on the top right and then on ‘Deposit’
3. Select “Debit card”
4. Click on the blank card and fill in your details

That’s it. The new payment method will be added to your 10bet account.

How do I change my default card?

The last card used for depositing will be set as your default card. If you make a deposit with a different card, you’ll have the option to save it as the default option.

Why does my deposit have different dates in my bank statement and my 10bet account?

As weird as it might sound, this is normal.

When you make a deposit with your debit card the amount is transferred online, but in the bank world there’s always a small delay. So, debit card deposits normally appear on your bank statement 2-3 business days after your 10bet account statement.

You can give all your transactions the once over by clicking ‘My account’ > ‘Transaction history’ section of your 10bet account.

Last Revision: 07/07/21 (Version: #1)

Deposits

What deposit methods are available?

Deposit Method	Free	Process time	Min.Amount
Debit Card	Free	Instant	£10
PayPal	Free	Instant	£10
Neteller	Free	Instant	£10
Skrill	Free	Instant	£10
Skrill 1-Tap	Free	Instant	£10
Paysafecard	Free	Instant	£10
Trustly	Free	Instant	£10
Apple Pay	Free	Instant	£10

You can find more information here.

How do I make my first deposit?

Hi and welcome:

1. Log in to your 10bet account
2. Click on your balance on the top right and then on ‘Deposit’
3. Select the deposit method you want
4. Choose one of the preset amounts or click on the amount field to enter the amount you’d like
5. Consent to the ‘Protection of Customer Funds’ statement
6. Click on “Deposit”

7. Be lucky.

Of course, you should only use methods registered in your name.

How can I make additional deposits to my account?

Simply:

1. Log in to your 10bet account
2. Click on your balance on the top right and then on ‘Deposit’

3. Select the ‘Quick deposit’ option most of your payment details will be prefilled and you’ll just need to confirm your deposit

How long will it take for my deposit to register?

It supposed to take approximately 0.5 nanoseconds but if you have any issues, please contact Customer Support.

Where can I see my account transactions and deposits to 10bet?

1. Log in and click on ‘My account’ on the top right
2. Choose ‘Transaction history’ from the menu list
3. Choose the period from the drop-down list

As ever, our Customer Support team are on hand to help with questions on any transactions.

What if I can't make a deposit?

We'll be surprised if it’s not one of these reasons:

Problem	Solution
You’ve reached your deposit cap.	Deposits may be turned down if you try to deposit more than the max deposit cap set in your 10bet account. To increase your temporary deposit cap, please contact Customer Support.
Credit card and Revolut deposits ban	According to new legislation introduced in April, 2020, online gambling websites are not allowed to accept credit card and Revolut payments. Please use a debit card or one of our other available payment methods.
Incorrectly entered details	Debit card - please try again and make sure you enter the correct card number, card holder name, expiration date and CVV code. E-wallet - please try again and make sure you enter the correct email address and password for your account.
Credit card validation error	It is standard that debit card deposits need to be confirmed with an additional password or code provided by your bank. Please make sure you complete this step of your deposit if required.
Bank denies authorization for online gambling	Some banks or payment providers have restrictions not permitting transactions to certain merchants or industries such as online gambling, in which case you should contact your bank or payment provider to resolve this.
Bank denies the transaction	There can be various reasons why your bank might decline a transaction. As this is done entirely on their end, you should contact your bank directly to resolve this.
Insufficient funds	Sometimes your payment account balance might be lower than your deposit amount – in this case you should just top your bank/e-wallet account up. Prior to this you should ensure you have sufficient income to support your betting.
Payment account already registered	If the payment account you are trying to use has already been registered at 10bet, you won't be able to register it to your 10bet account.
Debit card limit reached	This indicates that you have reached limitations set on your debit card. You should check this with your bank.
10bet account deposit limit reached	Deposits are rejected if the amount you’re trying to deposit will surpass the personal deposit limit set in your 10bet account. You can wait for the limit to be reset or update your deposit limit from My account > Responsible gambling > Account Controls. Any changes will come into effect in 24 hours and will require your subsequent approval.

How do I add a new card on 10bet?

Four steps and you're there:

1. Log in to your 10bet account
2. Click on your balance on the top right and then on ‘Deposit’
3. Select “Debit card”
4. Click on the blank card and fill in your details

That’s it. The new payment method will be added to your 10bet account.

How do I change my default card?

The last card used for depositing will be set as your default card. If you make a deposit with a different card, you’ll have the option to save it as the default option.

Why does my deposit have different dates in my bank statement and my 10bet account?

As weird as it might sound, this is normal.

When you make a deposit with your debit card the amount is transferred online, but in the bank world there’s always a small delay. So, debit card deposits normally appear on your bank statement 2-3 business days after your 10bet account statement.

You can give all your transactions the once over by clicking ‘My account’ > ‘Transaction history’ section of your 10bet account.

Last Revision: 07/07/21 (Version: #1)

Withdrawals

What withdrawal methods are available?

First of all, congrats.

Now, about your question:

Withdrawal Method	Free	Process time	Min.Amount
Debit Card	Free	1-2 BD	£1
PayPal	Free	1-2 days	£1
Neteller	Free	1-2 days	£1
Skrill	Free	1-2 days	£1
Trustly	Free	1-2 days	£1
Fast bank transfer	Free	1-3 BD	£1

You can find out more here.

What’s the least and most I can withdraw on my 10bet account?

The minimum withdrawal amount is £1.

The maximum amount for a single debit card withdrawal is £35,000. For the rest payment methods the amount is £50,000.

If your balance is lower than the minimum withdrawal amount, please contact our Customer Support team in order to withdraw the full balance amount.

How do I withdraw money from my 10bet account balance?

1. Do a happy little dance, you've earned it
2. Log in and click on ‘My account’ on the top right
3. Choose ‘Withdraw’ from the menu list
4. Select your preferred withdrawal method
5. Enter the withdrawal amount
6. Click on ‘Withdraw’

How do I cancel my withdrawal?

1. Log in and click on ‘My account’ on the top right
2. Choose ‘Pending withdrawals’ from the menu list
3. Select the transaction you want to reverse and click ‘Cancel’

*The option to cancel your withdrawal is currently unavailable. This is part of the measures taken to protect our players during the COVID-19 pandemic.

When will I receive my withdrawal?

In most cases, it takes just minutes. But this can change depending on the type of withdrawal.

Debit cards – should take fewer than two business days
E-wallets – can take from just a couple of minutes to up to two days
Bank transfers – within 1-3 business days

In some cases, this might take longer because of internal checks.

As soon as we’ve processed your funds, you’ll see the money in your e-wallet account immediately. But if you used a debit card or bank wire it may take up to 2-3 business days to show in your bank account.

Why can't I always choose how I withdraw my funds?

In three words, it’s the law.

In 129 words, it goes like this:

In line with betting laws, we have a ‘Closed loop policy’ when it comes to withdrawing funds. This sounds technical, but all it means is that whatever card etc. you used to pay funds into your account, is the one we have to use to complete your withdrawal. If that’s not possible, the funds will be sent via bank transfer to a bank account in your name.

If you’ve used different payment methods to deposit, we’ll pay out to your method of choice. When this is not possible, we use the payment account with the highest deposit amount and the lowest withdrawal amount. Or, your funds will be sent to the most active or the most recently used payment method. This is based on our transaction and risk analysis.

I’ve deposited with a payment method which is no longer active. How can I withdraw?

Our Customer Support team love a challenge. They’ll find the fastest and safest alternative for you to withdraw your funds. For security reasons, this process might include extra verification.

Keeping your payment information up to date is the best way to guarantee you have a smooth gambling experience.

I’ve not received my withdrawal. What should I do?

Confirmed withdrawals can be viewed in ‘My account’ > ‘Transaction history’.

Pending withdrawals which are in the pipeline can be found in ‘My account’ > ‘Pending withdrawals’.

The standard timeframes for processing withdrawals can be found here.

What is an ARN number and how can I track my card transaction with it?

If necessary, we’ll give you an ‘Acquirer's Reference Number’ which lets you contact your bank and ask them to track down your card transaction from 10bet in their system.

Before requesting the ARN number, please check that two business days have passed since your withdrawal was confirmed and double check that the funds haven’t slipped into your bank account when you weren’t looking.

Last Revision: 18/08/21 (Version: #2)

Remove a card

How do I remove a debit card from my 10bet account?

This is a job for our Customer Support team.

Please note that depending on the total net deposits from your card, how long the card has been registered, or if you haven’t completed the KYC verification process, you may be asked for additional documents to unregister your old card.

Last Revision: 07/07/21 (Version: #1)

Betting help

Placing a bet

How can I see if my bet was accepted?

Just click on ‘Place bets’ and confirm your bet. You’ll know it’s been accepted when you receive a unique bet number to track your bet. That’s it.

Where can I see my open bets?

Check out ‘My bets’, where you can keep an eye on all your open bets and also cash out.

How do I know if my bet has won?

Congratulations! You’ll see your winnings from credited in your balance after the bet is settled. It’s right there in black and white in your ‘Bet history’.

Where can I see how much I can win on my bet?

Easy as pie. Once you’ve made your selection, enter the stake to see how much you can win in the ‘Total return’ box at the bottom of the bet slip.

What’s the minimum amount I can bet?

The minimum bet stake is £0.10 (or the equivalent in euros).

What’s the maximum amount I can bet?

There’s no simple answer to this one. The maximum varies between sports, leagues and bet types. Keep dreaming big though.

What’s the maximum I can win from sports betting in a single day?

You are having a good day! The maximum you can win on one calendar day is £100,000. If, flushed with success, you try to go above this, your bet will not be accepted.

Last Revision: 07/07/21 (Version: #1)

Placing a bet

How can I see if my bet was accepted?

Just click on ‘Place bets’ and confirm your bet. You’ll know it’s been accepted when you receive a unique bet number to track your bet. That’s it.

Where can I see my open bets?

Check out ‘My bets’, where you can keep an eye on all your open bets and also cash out.

How do I know if my bet has won?

Congratulations! You’ll see your winnings from credited in your balance after the bet is settled. It’s right there in black and white in your ‘Bet history’.

Where can I see how much I can win on my bet?

Easy as pie. Once you’ve made your selection, enter the stake to see how much you can win in the ‘Total return’ box at the bottom of the bet slip.

What’s the minimum amount I can bet?

The minimum bet stake is £0.10 (or the equivalent in euros).

What’s the maximum amount I can bet?

There’s no simple answer to this one. The maximum varies between sports, leagues and bet types. Keep dreaming big though.

What’s the maximum I can win from sports betting in a single day?

You are having a good day! The maximum you can win on one calendar day is £100,000. If, flushed with success, you try to go above this, your bet will not be accepted.

Last Revision: 07/07/21 (Version: #1)

Bet settlement

Where can I see my settled bets?

1. Log in and click on ‘My account’ on the top right
2. Choose ‘Bet history’ from the menu list
3. Select the period you want from the drop-down menu

You can check out your betting history form for the last three months. Like what you see?

If you want to go back further than three months, just contact Customer Support.

How long does it take for my bet to be settled?

Bets are usually settled within a few minutes from the time the results are known. In-play bets are mostly settled during the event when the market results are known. Outright bets are settled at the end of the tournament or when the results are known.

This is the part we absolutely have to get right. We only use independent official results. Very occasionally there’s a delay in the settlement of a bet because we’re waiting for them to be announced.

My bet was incorrectly settled. What now?

All bets are settled in line with 10bet’s betting rules, which explain why bets for every sport and market are settled that way.

If you think we’ve messed up in the way your bet was settled:

1. Confirm the result
2. Check that the betting rules state that the bet should have been settled as a win
3. And if that’s the case, contact Customer Support.

Why are my winnings lower than expected?

If your winnings are lower than you thought, this could be why:

1. Free bet. The amount of the free bet isn’t refundable, so if your bet was placed with a free bet and it wins, you’ll only get the winnings but not the free bet stake back.
2. Rule 4 deduction. In horse racing, a deduction is applied to winnings when a bet is placed on an event before the withdrawal of another runner. This is shown in your bet details sheet.
3. Each-way. Each-way bets are 1 ‘win’ bet and 1 ‘place’ bet. If your horse doesn’t win the race but finishes in a position covered by the place bet, you’ll pocket the winnings and stake back for the place bet, but lose the stake of the win bet.
4. Dead heat. When two or more competitors tie, if you’ve placed a bet for one of them, the stake money on the victors will be divided by the number of winners, with full odds paid at the reduced stake. The remainder of the stake is lost.
5. Half won or lost settlement. When betting on quarter-handicap lines, the possible outcomes of your bet include half lost and half won. This means that half of the stake is refunded, and the other half is either lost or won. The winning half of the stake is multiplied by the odds to give you the amount you win. Follow? The settlement is made according to betting rules for handicap lines on each individual sport.
6. System settlement. System bets are settled as individual bets as soon as all the participating events in each bet are over. You can check out the total amount of winnings in ‘My account > Bet history’.
7. Selection void in an accumulator/ system bet. When a selection in an accumulator or a system bet is settled as void/cancelled/draw it is removed from the bet and plays no part in the bet settlement or the bet odds calculations. Winnings will be based on the new odds formulated after the removal of the selection.

Last Revision: 07/07/21 (Version: #1)

Bet cancelation

Bet cancellations

Why was my bet cancelled?

Annoying, but these things sometimes happen. Bets may be voided or cancelled according to the betting rules of each sport or in line with our general betting rules. You can contact Customer Support quoting the ID number of the bet to get the inside skinny on the cancellation.

Can I cancel my bet?

Once you have clicked ‘Place bets’ and received a confirmation there’s no going back. But you can try to cash out your bet in ‘Open bets’ any time.

What if the horse I bet on is a non-runner?

If your horse is declared a non-runner, the bet becomes void and the stake is refunded.

Bets on non-runner horses in ante-post events will be considered lost. If it’s part of an accumulator bet, only that selection is excluded and all the elements of the rest of the bet remain valid.

What if my horse doesn’t make the start?

If your horse lets you down and doesn’t start, it will be declared a non-runner. More information on non-runners in different bet types and markets can be found in our Betting rules and in the question above.

What happens to my bet if the event is abandoned?

In the unlikely event that this happens, either your bet might be cancelled and the stake refunded, or the bet might be settled based on the result before that point. It very much depends on the individual sport. We’ve got detailed information covering situations like this in our Betting rules.

What happens to my accumulator bet if a selection is cancelled, void or drawn?

If a selection from your accumulator bet is cancelled, void or drawn, your bet will become the next accumulator bet further down the scale, so a treble becomes a double, a double becomes a single, etc. The bet will be then settled as normal, based on the remaining selections and odds.

What happens to my bet when a tennis player retires from the game?

No one likes to see a player limping round the court, but if a tennis player retires from a game, they are forfeiting and therefore lose the match. According to the rules of most markets, if at least one set has been played, all bets will be valid. But if the player fails to complete the first set all bets are off.

You can find information on what happens in different markets when a player retires in our Betting rules.

Last Revision: 07/07/21 (Version: #1)

Event search

How can I find a particular event I want to bet on?

In the top left corner of the page, you’ll find ‘Bet search’. Select it and type in the event you’re looking for. The world’s your oyster.

Where can I find live betting events to bet on right now?

1. Select ‘In-play’ from the Sports home page
2. Click on the sport you want to see
3. Choose the event you want from the list
4. There is no 4

Where can I find live betting events starting soon?

1. Go to the Sports home page and check out the ‘Upcoming’ tab
2. Click on the sport you want to see
3. Check out the list of all the upcoming events

You don’t offer the event or market I want to bet on. Is it possible to add it?

If your event or market isn’t on our site, please contact Customer Support team and tell us why we should add it. And if we can, we’ll offer you odds. Fair’s fair. Bring on the Extreme Ironing Championships.

Last Revision: 07/07/21 (Version: #1)

Live betting

What is live betting?

Want a piece of the action? Then in-running or live betting is for you. You can jump in as the action unfolds before you, making split-second decisions on how a match will pan out, if, for instance, the favourites get a player sent off, or the underdogs score a sudden flurry of goals.

Are in-play bets accepted immediately?

You’ll need to keep a close eye, in-play betting odds can change incredibly quickly. Your bet will be accepted after a slight automatic delay. This is to make sure we always offer the correct odds for each market.

Why do the odds keep changing in my bet slip?

During an event odds on your bet slip could change depending on what’s happening. If this is the case, you’ll see a message alerting you to the change in odds. To place a bet on the new odds, click ‘Accept changes’.

How do I automatically approve changes in the bet slip?

It’s easy to set your account to automatically handle any changes to odds. You can either choose to always accept odds changes, never accept odds changes, or to only accept better odds on all selections in your bet slip by following these steps:

1. Go to the bet slip
2. Click on the Settings icon
3. Choose the option you prefer

Done.

What does ‘market suspended’ mean?

Not as dramatic as it sounds. This is most likely to be because something has happened or is happening in the event, like a goal, penalty or free kick in a football match and scoring a point or finishing a set in a tennis match etc.

When the markets are suspended, bets can’t be accepted or cashed-out, but they’ll soon go live again with new odds.

Last Revision: 07/07/21 (Version: #1)

Betting odds explained

How do odds work in online betting?

The three main types of betting odds are:

Fractional (British) odds
Decimal (European) odds
American (Moneyline) odds

These each say the same thing in a different way and there’s no difference in terms of profit. Any event can be converted and presented in the odds type you are most comfortable with.

How do fractional odds work?

Fractional odds are displayed as fractions, showing the profit relatively to the stake: The number on the left shows the profit you can make by staking the number on the right.

For example, fractional odds of 2/1 mean you'll receive 2 units of profit for every 1 unit that you stake. If you place a bet of £10 at 2/1 odds, your potential return will be £30 including your £10 stake.

How do decimal odds work?

Decimal odds are displayed in numeric form, showing the total amount you'll receive if you win. To calculate your winnings just multiply your stake by the odds.

For example, decimal odds of 3.00 mean that you multiply your stake by 3 to calculate your possible winnings. If you place a bet of £10 at odds of 3.00, your possible return will be £30 including your stake.

How do American odds work?

American odds are displayed as a positive or negative number and use a baseline value of £100.

A bet on the favourite means risking your stake to win £100, and a bet on the underdog means risking £100 to win the amount.

The symbol in front of the number marks the favourite with a ‘-’ and the underdog with a ‘+’.

For example, American odds of -260 means that you would have to bet £260 to win £100. With odds of +260, a £100 bet would win £260.

How do I change the odds format?

1. Log in and click ‘My account’
2. Choose “Account Details” from the menu list
3. Select your preferred format from the drop-down menu
4. Save the changes by clicking “Update Personal Info”

Last Revision: 07/07/21 (Version: #1)

Cash out

What is cash out?

Cash out lets you get money back on your bet before the event you are betting on finishes. The amount of money you get back will depend upon the likelihood of the bet winning at the time of cashing out, so it could be more or less than the initial stake.

You can use cash out on pre-event or in-play bets, singles or accas. You can secure part of your stake if your acca is losing, or bank your winnings if your acca’s in profit before all your selections are finished. Either way, the payout comes whenever you say it does.

For example, let’s say a £20 acca bet is placed on three Champions League teams at odds of 1/1, 15/8 and 3/1. If all three teams win, the potential return is £460.

All three teams are winning 1-0 with just 10 minutes left to play, so a cash out value of £360 is offered.

You could cash out and immediately take that £360. If one of the teams conceded after you cashed out, you wouldn’t be affected and would keep the £360 despite the bet losing.

However, if you didn’t cash out and the scores all stayed the same until full time, you’d have a return of £460.

How do I cash out my bet?

1. Click on “My bets” at the top of the page
2. Slide the bar on top to see all the bets eligible for cash out
3. To fully cash out your bet click the “Cash out” button
4. Confirm the cash out to continue and look out for the ‘Accepted’ message

What is partial cash out?

Like it says on the tin, if your bet qualifies for partial cash out, you can collect part of your winnings before an event has finished, leaving the remainder of the bet active.

How do I partially cash out my bet?

1. Click on “My bets” at the top of the page
2. Slide the bar on top to see all the bets eligible for cash out
3. Click the slider to select the amount you want to cash out
4. Click the “Cash out” button
5. Confirm the cash out to continue and look out for the ‘Accepted’ message

The remaining amount will continue to run and is placed as a new bet at the current odds at the time of the partial cash out.

In the case of a partial cash out of an acca bet, where one or more of the lines has already been settled, the new bet is placed on the remaining open lines at the current odds.

Why can't I cash out my bet?

When cash out isn’t available it could be for one of these reasons:

1. When there are changes in the price or market
2. It’s just not available on the market you’ve placed a bet
3. The bet has been placed with a free bet

Can I cash out any bet?

We offer cash out and partial cash out for pre-live and live markets and can be used for single bets and acca bets, excluding system bets, and forecast/tricast bets.

Sorry, but we can’t guarantee that the cash out facility will be available for a specific market or customer.

Can I cash out bets that were placed using a free bet?

Sadly, no. Bets placed using a free bet can’t be cashed out. But we can’t blame you for trying.

Does the cash out amount include my stake?

The available cash out amount is the total sum you’ll receive if the cash out is successful.

How is the cash out amount calculated?

When a potentially outcome-altering event like a goal in football or a break of serve in tennis is happening in the match, new odds are swiftly calculated to reflect the new situation. The cash out amounts available are calculated on the new odds multiplied by your stake and factoring in the original odds too. So when there is movement in the odds, the cash out amount also increases or decreases.

For example, if you placed a bet for Roger Federer to win but he is behind in the temporary game results, the available cash out amount will decrease in line with Federer’s chances of winning the match and your bet being successful.

But, if Roger Federer is ahead in the temporary game results, then the available cash out amount will increase as his chances of winning the match are higher.

When should I cash out?

You might want to think about cashing out your bet in the following situations:

You need the funds for another bet or for a withdrawal
One leg left in an acca – if all your other bets have won, weigh up the chances of winning the last selection and cash out in profit
Late goals – consider the chances of late goals happening in the match. If you think the chances are high it might be safer to cash out in case the last kick turns the game around. But not in the way you want it to.
The value of the cash out amount is bigger than your stake – time to snap up your profit

When is the cash out not available?

The cash out is suspended when a key event is happening in the match – like when a goal is scored or a penalty awarded. It is temporarily unavailable until we get the official results and new odds are calculated. A new cash out amount will be offered shortly after.

If you’re trying to cash out during this brief period there’ll be a delay before the cash out is accepted or a new cash out offer based on the changed situation in the game and new odds.

Last Revision: 07/07/21 (Version: #1)

Bet types

Single bets

What is a single bet?

A single bet is a bet placed on one selection in a single event. If the selection is the correct one, the bet wins.

For example, in a game between Man Utd and Chelsea, a bet on Chelsea wins if Chelsea win in regular time. Bear in mind that extra time or penalties don't count as far as your bet is concerned.

How do I place a single bet?

1. Click on the odds next to your selection to add it to your bet slip
2. Fill in your stake to see the return from the bet
3. Click “Place bets”

Single bet calculator

To help work out the potential returns of any bet, we have created the 10bet bet calculator. All you have to do is add your selection to this totally free tool and it does the hard work for you by displaying the total odds and possible winnings before you place your first bet.

Last Revision: 07/07/21 (Version: #1)

Single bets

What is a single bet?

A single bet is a bet placed on one selection in a single event. If the selection is the correct one, the bet wins.

For example, in a game between Man Utd and Chelsea, a bet on Chelsea wins if Chelsea win in regular time. Bear in mind that extra time or penalties don't count as far as your bet is concerned.

How do I place a single bet?

1. Click on the odds next to your selection to add it to your bet slip
2. Fill in your stake to see the return from the bet
3. Click “Place bets”

Single bet calculator

To help work out the potential returns of any bet, we have created the 10bet bet calculator. All you have to do is add your selection to this totally free tool and it does the hard work for you by displaying the total odds and possible winnings before you place your first bet.

Last Revision: 07/07/21 (Version: #1)

Accumulator bets

What is an accumulator bet?

An accumulator bet (AKA “Acca” “Combo bet” or “Multi bet”) is a bet containing multiple selections (called legs) from different events. To win an acca bet you'll need to get each leg right.

It's not easy but it’s worth it, since the odds are being multiplied by each win of the legs involved.

How do I calculate my accumulator winnings?

Think of it as a series of singles that are multiplied together with each win.
Every winning bet becomes the bet amount of the next leg and gets multiplied by its odds.

Let’s say you bet £10 on a treble (an acca with 3 legs) with odds of 2/1, 3/1 and 4/1.

The 1st leg wins at 2/1, giving £20 in winnings plus your £10 original stake. New stake: £30
The 2nd wins at 3/1, giving you £90 in winnings and the £30 stake back. New stake: £120
The 3rd leg wins at 4/1, so you get £480 in winnings, then add the stake of £120, giving a total return of £600

What type of accumulator bets are available?

You can combine up to 20 selections across different events in one accumulator bet.

Each bet is named after the number of selections it contains — Single, Double, Treble, 4-fold, 5-fold, and so on until the glorious 20-fold.

How do I place an accumulator bet?

1. Add 2 or more selections from different events to your bet slip
2. Fill in your stake and see the returns from the accumulator bet
3. Click “Place bets”

What happens to my accumulator bet if a selection is cancelled, void or drawn?

If any of those things happen, your acca bet downscales a level so a treble becomes a double, a double becomes a single, etc.

Can I get a bonus when I place an accumulator bet?

At 10bet you can get a cash bonus on top of your accumulator bet winnings. Depending on the number of selections on your acca, this can be anywhere from 2% all the way up to 50%.

1. Combine 3 or more selections of at least 1/2 (1.5) odds each on your bet slip.
The more legs you add, the bigger your boost
2. The gift icon on the upper right corner indicates the extra cash boost
3. Once you are happy with your selections click on “Place bets”
4. If the bet wins, your winnings will automatically include the acca boost

You can read more about Acca Boost and the bonus percentages here.

What events can I include in my accumulator bet?

You can include any market on any sports event, but not two or more legs from the same match. If you're looking for combining bets from the same event, you better try our ‘Bet builder’ feature.

Accumulator calculator

We know that odds can be complicated and difficult to calculate, particularly if you pick several games to win for an accumulator.

That’s why we created the free 10bet bet calculator. Simply input your choices and let the accumulator calculator do all the hard work, displaying the total odds and the possible winnings from your single or accumulator bets.

Last Revision: 07/07/21 (Version: #1)

System bets

What is a System bet?

A system bet is like an accumulator bet. The difference is that not all your selections need to be correct for you to get a return. You get paid for every winning combination, giving you multiple chances to win.

System bets offer bigger chances to win compared to accumulators but with somewhat lower returns. Bettors usually use them to bet on underdogs with very high odds where the winning combinations create big profits.

Example:

A System 2/3 Bet means it’s all about doubles (the 2 in 2/3) and you need to make 3 selections (the 3 in 2/3).

For your three selections (let’s call them X, Y and Z) there are three possible double combinations: XY, XZ and YZ. If your selections X and Y are right, you’ll get a return on the XY double. If all three selections are right, you’ll win all three doubles! A £1 System 2/3 bet costs £3 because you’re placing a £1 bet on each of three selections.

So, you make your 3 selections, and below them on your bet slip you’ll see a section called “Multiples”. To place a 2/3 system bet, enter “1” in the box marked “Doubles x 3”. At the bottom of the bet slip you’ll see the number of bets (three), the total cost (£3) and the maximum return offered if all three selections win.

How do I place a system bet?

1. Add 3 or more selections from different events to your bet slip
2. Open your bet slip and select the “System” tab
3. Select the system bet you want to place and fill in your stake
4. Click “Place bets”

System bet calculator

We know that the odds on some bets can be difficult to calculate, particularly if you pick a number of different events to win on a system bet, that’s why we created the 10bet system bet calculator. Free to use and easy to understand, simply follow that link, input your choices and the system bet calculator does all the hard work for you, displaying the total odds and the possible winnings from your single or system bets.

How are my system bet winnings paid out?

Since by placing a system bet you are effectively placing a series of bets, they are settled individually from one another. That means that the total profit from your system bet will be paid out in portions when individual bets are settled as won.

Systems involving 3 selections

System 2/3

A 2/3 system lets you make three selections in different events, producing three possible winning double bets. Winning any two bets guarantees a return. Winning three bets means a higher return. A £1 System 2/3 costs £3.

Number of bets placed	3
Single bet	-
Accumulator bet
Double	3
Treble	-
4folds	-
5folds	-
6folds	-
7folds	-
8folds	-

Trixie

A Trixie lets you make three selections in different events, producing four possible winning bets: three doubles plus one treble. Winning any two bets guarantees a return. Winning more bets means a higher return. A £1 Trixie costs £4.

Number of bets placed	4
Single bet	-
Accumulator bet
Double	3
Treble	1
4folds	-
5folds	-
6folds	-
7folds	-
8folds	-

Patent

A patent lets you make three selections in different events, producing seven possible winning bets: three singles, three doubles and one treble. Winning any one bet guarantees a return. Winning more bets means a higher return. A £1 Patent costs £7.

Number of bets placed	7
Single bet	3
Accumulator bet
Double	3
Treble	1
4folds	-
5folds	-
6folds	-
7folds	-
8folds	-

Systems involving 4 selections

System 2/4

A 2/4 system lets you make four selections in different events, producing six possible winning double bets. Winning any two bets guarantees a return. Winning more bets means a higher return. A £1 System 2/4 costs £6.

Number of bets placed	6
Single bet	-
Accumulator bet
Double	6
Treble	-
4folds	-
5folds	-
6folds	-
7folds	-
8folds	-

System 3/4

A 3/4 system lets you make four selections in different events, producing four possible winning treble bets. Winning any three bets guarantees a return. Winning more bets means a higher return. A £1 System 3/4 costs £4.

Number of bets placed	4
Single bet	-
Accumulator bet
Double	-
Treble	4
4folds	-
5folds	-
6folds	-
7folds	-
8folds	-

Yankee

A Yankee lets you make four selections in different events, producing 11 possible winning bets: six doubles, four trebles and one four-fold. Winning any two bets guarantees a return. Winning more bets means a higher return. A £1 Yankee costs £11.

Number of bets placed	11
Single bet	-
Accumulator bet
Double	6
Treble	4
4folds	1
5folds	-
6folds	-
7folds	-
8folds	-

Lucky 15

A Lucky 15 lets you make four selections in different events, producing 15 possible winning bets: four singles, six doubles, four trebles and one four-fold. Winning any one bet guarantees a return. Winning more bets means a higher return. A £1 Lucky 15 costs £15.

Number of bets placed	15
Single bet	4
Accumulator bet
Double	6
Treble	4
4folds	1
5folds	-
6folds	-
7folds	-
8folds	-

Systems involving 5 selections

System 2/5

A 2/5 system lets you make five selections in different events, producing ten possible winning double bets. Winning any two bets guarantees a return. Winning more bets means a higher return. A £1 System 2/5 costs £10.

Number of bets placed	10
Single bet	-
Accumulator bet
Double	10
Treble	-
4folds	-
5folds	-
6folds	-
7folds	-
8folds	-

System 3/5

A 3/5 system lets you make five selections in different events, producing ten possible winning treble bets. Winning any three bets guarantees a return. Winning more bets means a higher return. A £1 System 3/5 costs £10.

Number of bets placed	10
Single bet	-
Accumulator bet
Double	-
Treble	10
4folds	-
5folds	-
6folds	-
7folds	-
8folds	-

System 4/5

A 4/5 system lets you make five selections in different events, producing five possible winning four-fold bets. Winning any four bets guarantees a return. Winning more bets means a higher return. A £1 System 4/5 costs £5.

Number of bets placed	5
Single bet	-
Accumulator bet
Double	-
Treble	-
4folds	5
5folds	-
6folds	-
7folds	-
8folds	-

Super Yankee

A Super Yankee system lets you make five selections in different events, producing 26 possible winning bets: ten doubles, ten trebles, five four-folds and one five-fold. Winning any two bets guarantees a return. Winning more bets means a higher return. A £1 Super Yankee costs £26.

Number of bets placed	26
Single bet	-
Accumulator bet
Double	10
Treble	10
4folds	5
5folds	1
6folds	-
7folds	-
8folds	-

Lucky 31

A Lucky 31 system lets you make five selections in different events, producing 31 possible winning bets: five singles, ten doubles, ten trebles, five four-folds and one five-fold. Winning any one bet guarantees a return. Winning more bets means a higher return. A £1 Lucky 31 costs £31.

Number of bets placed	31
Single bet	5
Accumulator bet
Double	10
Treble	10
4folds	5
5folds	1
6folds	-
7folds	-
8folds	-

Systems involving 6 selections

System 2/6

A 2/6 system lets you make six selections in different events, producing 15 possible winning double bets. Winning any two bets guarantees a return. Winning more bets means a higher return. £1 System 2/6 costs £15.

Number of bets placed	15
Single bet	-
Accumulator bet
Double	15
Treble	-
4folds	-
5folds	-
6folds	-
7folds	-
8folds	-

System 3/6

A 3/6 system lets you make six selections in different events, producing 20 possible winning treble bets. Winning any three bets guarantees a return. Winning more bets means a higher return. A £1 System 3/6 costs £20.

Number of bets placed	20
Single bet	-
Accumulator bet
Double	-
Treble	20
4folds	-
5folds	-
6folds	-
7folds	-
8folds	-

System 4/6

A 4/6 system lets you make six selections in different events, producing 15 possible winning four-fold bets. Winning any four bets guarantees a return. Winning more bets means a higher return. A £1 System 4/6 costs £15.

Number of bets placed	15
Single bet	-
Accumulator bet
Double	-
Treble	-
4folds	15
5folds	-
6folds	-
7folds	-
8folds	-

System 5/6

A 5/6 system lets you make six selections in different events, producing six possible winning five-fold bets. Winning any five bets guarantees a return. Winning more bets means a higher return. A £1 System 5/6 costs £6.

Number of bets placed	6
Single bet	-
Accumulator bet
Double	-
Treble	-
4folds	-
5folds	6
6folds	-
7folds	-
8folds	-

Heinz

A Heinz system lets you make six selections in different events, producing 57 possible winning bets: 15 doubles, 20 trebles, 15 four-folds, six five-folds, and one six-fold. Winning any two bets guarantees a return. Winning more bets means a higher return. A £1 Heinz costs £57.

Number of bets placed	57
Single bet	-
Accumulator bet
Double	15
Treble	20
4folds	15
5folds	6
6folds	1
7folds	-
8folds	-

Lucky 63

A Lucky 63 system lets you make six selections in different events, producing 63 possible winning bets: six singles, 15 doubles, 20 trebles, 15 four-folds, six five-folds, and one six-fold. Winning any one bet guarantees a return. Winning more bets means a higher return. A £1 Lucky 63 costs £63.

Number of bets placed	63
Single bet	6
Accumulator bet
Double	15
Treble	20
4folds	15
5folds	6
6folds	1
7folds	-
8folds	-

Systems involving 7 selections

System 2/7

A 2/7 system lets you make seven selections in different events, producing 21 possible winning double bets. Winning any two bets guarantees a return. Winning more bets means a higher return. A £1 System 2/7 costs £21.

Number of bets placed	21
Single bet	-
Accumulator bet
Double	21
Treble	-
4folds	-
5folds	-
6folds	-
7folds	-
8folds	-

System 3/7

A 3/7 system lets you make seven selections in different events, producing 35 possible winning treble bets. Winning any three bets guarantees a return. Winning more bets means a higher return. A £1 System 3/7 costs £35.

Number of bets placed	35
Single bet	-
Accumulator bet
Double	-
Treble	35
4folds	-
5folds	-
6folds	-
7folds	-
8folds	-

System 4/7

A 4/7 system lets you make seven selections in different events, producing 35 possible winning four-fold bets. Winning any four winning bets guarantees a return. Winning more bets means a higher return. A £1 System 4/7 costs £35.

Number of bets placed	35
Single bet	-
Accumulator bet
Double	-
Treble	-
4folds	35
5folds	-
6folds	-
7folds	-
8folds	-

System 5/7

A 5/7 system lets you make seven selections in different events, producing 21 possible winning five-fold bets. Winning any five bets guarantees a return. Winning more bets means a higher return. A £1 System 5/7 costs £21.

Number of bets placed	21
Single bet	-
Accumulator bet
Double	-
Treble	-
4folds	-
5folds	21
6folds	-
7folds	-
8folds	-

System 6/7

A 6/7 system lets you make seven selections in different events, producing seven possible winning six-fold bets. Winning any six bets guarantees a return. Winning more bets means a higher return. A £1 System 6/7 costs £7.

Number of bets placed	7
Single bet	-
Accumulator bet
Double	-
Treble	-
4folds	-
5folds	-
6folds	7
7folds	-
8folds	-

Super Heinz

A Super Heinz system lets you make seven selections in different events, producing 120 possible winning bets: 21 doubles, 35 trebles, 35 four-folds, 21 five-folds, seven six-folds and one seven-fold. Winning any two bets guarantees a return. Winning more bets means a higher return. A £1 Super Heinz costs £120.

Number of bets placed	120
Single bet	-
Accumulator bet
Double	21
Treble	35
4folds	35
5folds	21
6folds	7
7folds	1
8folds	-

Systems involving 8 selections

System 2/8

A 2/8 system lets you make eight selections in different events, producing 28 possible winning double bets. Winning any two bets guarantees a return. Winning more bets means a higher return. A £1 System 2/8 costs £28.

Number of bets placed	28
Single bet	-
Accumulator bet
Double	28
Treble	-
4folds	-
5folds	-
6folds	-
7folds	-
8folds	-

System 3/8

A 3/8 system lets you make eight selections in different events, producing 56 possible winning treble bets. Winning any three bets guarantees a return. Winning more bets means a higher return. A £1 System 3/8 costs £56.

Number of bets placed	56
Single bet	-
Accumulator bet
Double	-
Treble	56
4folds	-
5folds	-
6folds	-
7folds	-
8folds	-

System 4/8

A 4/8 system lets you make eight selections in different events, producing 70 possible winning four-fold bets. Winning any four bets guarantees a return. Winning more bets means a higher return. A £1 System 4/8 costs 70.

Number of bets placed	70
Single bet	-
Accumulator bet
Double	-
Treble	-
4folds	70
5folds	-
6folds	-
7folds	-
8folds	-

System 5/8

A 5/8 system lets you make eight selections in different events, producing 56 possible winning five-fold bets. Winning any five bets guarantees a return. Winning more bets means a higher return. A £1 System 5/8 costs £56.

Number of bets placed	56
Single bet	-
Accumulator bet
Double	-
Treble	-
4folds	-
5folds	56
6folds	-
7folds	-
8folds	-

System 6/8

A 6/8 system lets you make eight selections in different events, producing 28 possible winning six-fold bets. Winning any six bets guarantees a return. Winning more bets means a higher return. A £1 System 6/8 costs £28.

Number of bets placed	28
Single bet	-
Accumulator bet
Double	-
Treble	-
4folds	-
5folds	-
6folds	28
7folds	-
8folds	-

System 7/8

A 7/8 system lets you make eight selections in different events, producing eight possible winning seven-fold bets. Winning any seven bets guarantees a return. Winning more bets means a higher return. A £1 System 7/8 costs £8.

Number of bets placed	8
Single bet	-
Accumulator bet
Double	-
Treble	-
4folds	-
5folds	-
6folds	-
7folds	8
8folds	-

Goliath

A Goliath system lets you make eight selections in different events, producing 247 possible winning bets: 28 doubles, 56 trebles, 70 four-folds, 56 five-folds, 28 six-folds, eight seven-folds and one eight-fold. Winning any two bets guarantees a return. Winning more bets means a higher return. £1 Goliath costs £247.

Number of bets placed	247
Single bet	-
Accumulator bet
Double	28
Treble	56
4folds	70
5folds	56
6folds	28
7folds	8
8folds	1

Last Revision: 07/07/21 (Version: #1)

Asian Handicap

Asian Handicap betting

What is Asian Handicap betting?

Asian Handicap is a type of bet which creates fairness between two uneven teams by removing goals or points from the stronger team's score (the favourite) or adding goals or points to the weaker one (underdog).

How does a Level Asian Handicap betting work?

A Level Asian Handicap is offered when both teams have equal chances to win. Just like the “Draw No Bet” market, it allows you to bet on the winner with 0 added points, and to get your money back if the match ends in a draw.

How does a Single Asian Handicap betting work?

A Single Asian Handicap (1) adds one goal to the team's final score.

You win if your team won the match, or even if it ended with a draw, due to the +1 added to your team's score. If your team loses with 1 goal difference, the +1 will change the outcome to a draw and your stake will be refunded.

An Asian handicap of -1 means you win only if your team won by two goals or more, since one goal will be removed from their final score.

If your team won by 1 goal, it will count as a draw and your stake will be refunded.

How does a Split Asian Handicap work?

A split Asian Handicap eliminates the possibility of a draw by adding 0.5 goals to the underdog or removing 0.5 goals from the favourite's final score.

If you back the team with the +0.5 handicap, your bet wins if that team wins or if the match is a draw.

The -0.5 bet means you only win your bet if your team won, because after a draw, 0.5 goals will be removed from your team's final score.

What's a Quarter Asian Handicap?

The Quarter Asian Handicap is a combination of both half and a Single Handicap in one bet.

The stake splits between the two bets and each bet pays separately.

Asian Handicap	What it means
0.25 (0, 0.5)	If your team wins, you win both of your half bets – the (0.5) and the level (0) handicap. In case of a draw, the 0.5 bet pays its win, and the level handicap (0) stake is refunded as normal.
0.75 (0.5, 1)	You win if your team wins or draws the match. If it loses with a 1 goal difference, you'll lose the 0.5 bet, but your single (1) bet will 'correct' the outcome to draw and therefore refund its half of the total stake.
-0.25 (0, -0.5)	You win if your team wins the match. If it draws you lose half of the amount staked. (the 0 is a refund, the 0.5 lose.)
-0.75 (-0.5, -1)	You win if your team wins the match with a difference of two goals or more. If it wins with one goal, the 0.5 is a win, and the single (1) makes a draw and its stakes are refunded.

In-play Asian Handicap betting

The handicap live bet allows betting using a handicap during the match.

Note that instead of calculating the total score as in pre-match betting, the live handicap refers only to the goals scored after the bet was placed.

In a way it's like the score is always 0-0 when placing this bet, regardless of the actual score, since the goals scored after placing the bet are the only ones that count.

Say your team leads 2-0 when you place a (-1) Handicap live bet. The match ended 2-0.

You might think your bet won since after deducting the handicap your team won 1-0, but no. Since no goals were scored after your bet was put, your team just lost (-1)-0.

To win you'll need your team to score 2 goals or more.

If they score only one, the bet ends in a draw and your stake is refunded.

A Quarter Asian Handicap Live betting example:

Live score: Man Utd 1-0 Burnley

Team	Asian Handicap	Odds
Man Utd	-0.75	5/6 (1.80)
Burnley	+0.75	23/20 (2.15)

Final score 3:0
If you bet €100 on United, your net win is €80 because from the moment your bet was placed Man Utd scored 2 goals and Burnley scored 0. That’s a win for both your (-0.5) and (-1) bets after deducting the handicap.
Final score 2:0, 3:1
If you bet on United €100, your net win €40:
From the moment your bet was placed Man Utd increased their advantage by 1 goal.
Your (-1) handicap ends with a draw and refund its €50 stake,
And your (-0.5) handicap gives you a net win of €40.
Final score 1:0, 1:1, 1:2, 1:3,2:1, 2:2, 3:2, 3:3
Both (-0.5) and (-1) lose after the Handicap deduction.

What is a 3-Way Handicap?

In a 3-Way Handicap there can also be a draw, giving 3 potential bets:

Handicap (-1). Win if your team wins with a goal difference of 2 or more

Tie: Win if the team with (-1) Handicap wins with 1 goal difference

Handicap (+1): win if your team draws or wins the match

Last Revision: 07/07/21 (Version: #1)

Each-way bets

Each-Way bets

What is an each-way bet?

An each-way bet is a bet type designed to compensate bettors if their pick fails to win but manages to finish in the top places.

Every each-way bet is made of two individual bets of equal amounts; a “win” bet for the event winner and a “place” bet for finishing in one of the top places. In case of winning the event, both the win and the place bets are successful.

The odds of a place bet are called place terms and are shown next to the each-way box (E/W) on the betting slip.

The place terms contain the fraction of the odds you'll get if your pick finishes in the top places, followed by the places which qualify for the bet. For example: ¼ 1-2-3 is ¼ of the odds for finishing 1st, 2nd or 3rd.

How do I place an each-way bet?

1. Select your winner and open the bet slip
2. Check the (E/W) box to add a place bet
3. Choose your bet amount. Note the entered amount will be doubled to back both your win and place bets
4. Click “Place bets” if the possible winnings displayed on the bottom suit you

What are the place terms?

Place terms are the odds for the place part of your each-way bet.  The number of places is derived from the amount of entrants as seen below.

Entrants	Not Handicap race	Handicap race
1-4	Win only	Win only
5-7	¼ odds for place 1 or 2	¼ odds for place 1 or 2
8-11	⅕ odds for place 1, 2 or 3	⅕ odds for place 1, 2 or 3
12-15	⅕ odds for place 1, 2 or 3	¼ odds for place 1, 2 or 3
16+	⅕ odds for place 1, 2 or 3	¼ odds for place 1, 2, 3 or 4

As shown, in a race of 8 or more, the place terms would be ⅕ 1-2-3.  If your runner wins you’ll be getting paid twice; once for the win, plus ⅕ of the odds return for finishing in the top three places.

For example, let’s say you place a £1 bet on a 12/1 shot with E/W terms of ¼ 1-2-3.

If your pick finishes 1st you win £12 plus your stake (£1) for the outright win.

You also win £3 (a quarter of the outright odds) plus your £1 stake for placing (i.e. finishing in the paying top places). That gives you a total of £17.

If your racer finishes 2nd or 3rd, the win part of your bet loses, but you win £3 plus your stake for placing in the top three.

If your selection finishes outside the top three places, both bets lose.

How do Each-Way Accumulators work?

As in any acca bet, the winnings of the first bet are multiplied by the odds of the next bet, creating a new and larger stake which increases according to the number of bets combined.

In an Each-Way Acca you effectively bet two separate accumulators: one for the win and the other for the place.

If all your picks win you win both accas.

If any of your racers fail to win but finish in the paid top places, the win acca loses but your place acca wins.

If any of your place bets lose, both your acca bets lose.

For example, you place a £1 E/W acca on both selection A in Race 1 and selection B in Race 2.

The odds are:

12/1 on selection A with E/W terms of ¼ 1-2-3.

10/1 on selection B with E/W terms of ⅕ 1-2-3.

If selection A comes first and selection B finishes in the second place, the outright portion of the acca will lose, but the place acca will win so you'll be getting ¼ of the winning odds for selection A (£3), plus your stake (£1) MULTIPLIED by ⅕ of the winning odds for selection B (£2) plus your stake (£1). This gives you a total return of £12.

If both your selections win, both the outright and the place acca bets win so the win acca wins £12 plus your £1 stake on selection A for winning, MULTIPLIED by your win of £10 plus your £1 stake for selection B winning.

This gives you a return of £143 PLUS your place acca (£12 as detailed in the example above) so you'll get a grand total of £155 and a total profit of £153.

Last Revision: 07/07/21 (Version: #1)

Tricast bets

What is a tricast bet?

Tricast betting involves choosing 3 horses to finish first, second and third in a specific race. There are straight tricasts and combination tricasts.

In a straight forecast, you choose 3 horses to finish first, second and third in the correct order.

What is a combination tricast bet?

Here you choose 3 horses to finish first, second and third in any order. For 3 selections a tricast will consist of 6 bets to cover all the possible combinations.

What happens to my tricast bet if one selection is a non-runner?

If one of the selections becomes a non-runner in a tricast bet, the bet will be settled as a forecast on the remaining selections in the order they were selected.

If two of the selections become non-runners in a tricast, the bet will be settled as a win single on the remaining runner.

Tricast bet calculator

Our horse racing bettors are welcome to use the free 10bet bet calculator to quickly calculate the returns for tricast bets. Once you input your selections, we do all the hard work for you, displaying the total odds and the possible winnings before you place your bet.

Last Revision: 07/07/21 (Version: #41)

Forecast bets

What is a forecast bet?

Forecast betting involves choosing 2 horses to finish first and second in a specific race. There are straight forecasts, reverse forecasts and combination forecasts.

In a straight forecast, you choose 2 horses to finish first and second in the correct order.

What is a reverse forecast bet?

A reverse forecast is where you choose 2 horses to finish first and second in any order.

What is a combination forecast?

And a combination forecast involves choosing 3 or more horses to finish first and second in any order.

Forecast bet calculator

Our horse racing bettors are welcome to use the 10bet bet calculator to quickly calculate the returns for forecast bets. Once you input your selections, we do all the hard work for you, displaying the total odds and the possible winnings before you place your bet.

Last Revision: 07/07/21 (Version: #1)

Bet builder

What is a Bet builder?

With Bet builder you can combine multiple selections on the same event into one bet.

How do I use ‘Bet builder’?

1. Choose an event (pre-match or live) and hit “Bet builder”
2. See your combo on the mini-bet slip at the bottom of th

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