How do I sign up for a 10bet account?

Easily.

1. 1. Click here or on the ‘Join now’ button at the top right of the page
2. 2. Follow the steps on our registration page
3. 3. Confirm you agree to our terms and conditions
4. 4. Click on ‘Create My Account’

That’s it.

What if I forget my username/password?

Passwords, right?

Can't live with them – can't log in without them.

1. 1. Click the ‘Log in’ button at the top-right corner of the home page
2. 2. Click the ‘Forgot Password?’ pop-up
   
3. 3. Enter the email address you registered for your 10bet account, your date of birth and the verification code. Then click ‘Continue’
4. 4. An email with your username and a 'reset password' link will be waiting patiently in your inbox

If it's not there, check your spam/junk folder.

If you still can’t find it, give our Customer Support team a nudge and we'll sort it in no time.

I can't log in to my 10bet account. What now?

1. 1. Don’t panic
2. 2. Your password is case sensitive so make sure you’re typing it correctly
3. 3. Try to log in with either the email address or username registered to your 10bet account
4. 4. Delete cache and cookies from your browser and try again
5. 5. Try using a different browser or device. Don’t use Microsoft Explorer, unless you have to!
6. 6. Reset your password by clicking on the ‘Forgot Password?’ link on the log in page

Spoiler alert: After five unsuccessful log in attempts your account will be locked for 10 minutes. It might feel like 20, but it's 10.

Still no luck? Our Customer Support team are always around to help.

How do I sign up for a 10bet account?

Easily.

1. 1. Click here or on the ‘Join now’ button at the top right of the page
2. 2. Follow the steps on our registration page
3. 3. Confirm you agree to our terms and conditions
4. 4. Click on ‘Create My Account’

That’s it.

What if I forget my username/password?

Passwords, right?

Can't live with them – can't log in without them.

1. 1. Click the ‘Log in’ button at the top-right corner of the home page
2. 2. Click the ‘Forgot Password?’ pop-up
   
3. 3. Enter the email address you registered for your 10bet account, your date of birth and the verification code. Then click ‘Continue’
4. 4. An email with your username and a 'reset password' link will be waiting patiently in your inbox

If it's not there, check your spam/junk folder.

If you still can’t find it, give our Customer Support team a nudge and we'll sort it in no time.

I can't log in to my 10bet account. What now?

1. 1. Don’t panic
2. 2. Your password is case sensitive so make sure you’re typing it correctly
3. 3. Try to log in with either the email address or username registered to your 10bet account
4. 4. Delete cache and cookies from your browser and try again
5. 5. Try using a different browser or device. Don’t use Microsoft Explorer, unless you have to!
6. 6. Reset your password by clicking on the ‘Forgot Password?’ link on the log in page

Spoiler alert: After five unsuccessful log in attempts your account will be locked for 10 minutes. It might feel like 20, but it's 10.

Still no luck? Our Customer Support team are always around to help.

How do I update my personal information?

Your phone number can be updated online.

1. 1. Log in and click on ‘My Account’ in the top right corner
2. 2. Choose ‘Account Details’ from the menu list
3. 3. Update your number
4. 4. Click on ‘Update Personal Info’

For anything else contact Customer Support, they'll be happy to do it for you.

How do I change my registered email address?

To change your account’s email address, simply send a request to support@10bet.co.uk from your current registered email address and we’ll do the rest. Sorted.

What is the verification process (KYC)?

Know Your Customer (KYC) is the way we verify your account from security aspects. There are several stages so it may take time, but we'll get through it together. KYC is important for a few reasons: your safety, our betting environment security, and for staying in line with UK Gambling Commission regulations.

KYC has three main stages:

1. 1. Electronic verification
2. 2. Verification with documents
3. 3. Enhanced verification

Here’s a bit more about it.

What is electronic verification?

We need to make sure all our customers are aged 18+ and allowed to bet. This electronic check usually takes just a few seconds but if this doesn’t work we’ll need to verify your account with documents.

What is verification with documents?

We use this if an electronic check fails or as part of KYC.

If this is necessary, you may need to show us:

1. 1. a document to prove your identity (passport, ID card, driving license, etc.)
2. 2. a proof of address document issued in the past 18 months
3. 3. a copy of your debit card (with middle digits hidden)

If your driving license address is the same as your registered address – success! That's a solid proof and we'll accept that.

10bet complies with GDPR in the use of your personal data and documents, all explained in our Privacy Policy.

What is enhanced verification?

Sometimes online gambling operators are legally required to ask for source of funds/wealth information from their customers.

This enhanced verification process aims to prove that the source of gambling funds is legit (salary, savings, property funds, rental income, inheritance, betting profit, stocks and shares etc.) and that customers play within their means.

At this stage, we’ll get in touch with you. All you need to do is provide documents which show you have enough funds to support your online gambling at 10bet. A copy of a pay slip or a bank statement is usually fine.

We’re here to make everything as easy as possible and give you all the help you need. If you want to know more just get in touch.

Where should I send my documents?

1. 1. Go to My Account > Account Verification
2. 2. From the drop-down menu, select the type of document you’d like to upload


3. 3. Click ‘Browse’ to choose your file

When a file uploads it will appear in the ‘Shared Documents’ library below.

If this doesn’t work, just email your documents to docs@10bet.co.uk from your registered email address.

How do I make sure my documents are accepted?

We have a few rules about the type and quality of documents you supply. They must be:

1. 1. Currently valid and issued within the last 18 months (applicable for proof of address documents)
2. 2. Colour copies (for all ID documents, no black and white copies please)
3. 3. High quality, in focus, clear and easy to read — not blurred
4. 4. Untouched and unedited
5. 5. Complete — all edges and corners of the document must be visible. Make sure you’re not covering any parts of the document with your hand or finger
6. 6. With a photo — please don’t leave it out of the frame (applicable for all ID documents that include a photo)
7. 7. The original downloaded PDF file (not a screenshot in PDF format)
8. 8. Shot in good lighting — please don't use flash

How do I know if my account is verified?

Simply check in the 'Account Verification' section in your account.

1. 1. Log in and go to My Account > Account Verification
2. 2. Look for the ‘Electronically Verified’ message on the header. If it’s there - you’re good to go! Let the games begin
3. 3. If we couldn’t electronically verify your information, you’ll see the following message: “We need more ID before you can….”

In that case just follow the instructions on the screen or contact us for help.

Occasionally, we may need to further verify your account. If so, we’ll get in touch via email - ASAP.

How long does it take to check my documents?

We’ll do our best to review your documents in just a few hours but if things are busy this can take up to 24 hours. We promise to try to do it faster. We don't like to wait either.

Once that’s done, we’ll get in touch with you by email with the good news that your account is up and running.

What document can I use as proof of address?

We can accept utility bills issued in the past 18 months — such as gas, water, electricity, phone, etc. If you don’t have any bills in your name, you can send:

1. 1. a copy of a bank statement
2. 2. an insurance policy
3. 3. an address certificate
4. 4. a tax document with your name and home address issued in the past 18 months. A year and a half is fine too!

We can’t accept: mobile phone bills, bank/payment documents issued by online financial institutions such as Monzo, Revolut, Monese, N26, Tandem, Starling Bank, Transfer Wise, Bunq, Bnex.

Is my information secure and how will you use it?

We use industry-leading security systems including 128-bit SSL digital encryption (that little green padlock) across all our information requests and money transaction pages, so you can be super relaxed on that one.

All your details will be treated with the strictest confidentiality and stored safely. The documents you provide are used only for verifying your account and are available only to a restricted number of ‘need to know’ employees.

We take the utmost care to ensure that your data is safe and secure and that we are fully compliant with GDPR requirements. It’s all explained in our Privacy Policy.

How does my account become dormant?

If you don’t log in to your 10bet account for 12 months running, it goes dormant.

How do I stop this happening?

We’ll get in touch at least 30 days before the account is due to go dormant. If you’d like to stop this, all you need to do is log in to your account.

What happens if my account goes dormant?

After your account goes dormant, we’ll contact you to let you know your 30-day notice period has started. After that, we’ll charge you a £5 monthly fee for admin costs until you either log into and reactivate your account or your cash balance goes down to £0. Let's try avoiding this un-cheerful number.

How to submit a complaint?

First of all – we're sorry.

Very occasionally we have to throw our hands up and fess up when our service has been less than perfect. If that’s the case, email us at resolutioncentre@10bet.co.uk and include:

1. 1. Your 10bet username
2. 2. A detailed description of your complaint

For more info on our complaints procedure please click here.

Deposit cap reached

Deposits may be rejected if the amount you try to deposit is more than the ‘new customer maximum deposit cap’ set in your 10bet account. To increase your temporary deposit cap, please contact Customer Support and they’ll be happy to help.

How do I troubleshoot my device?

If the site is loading slower than usual, or some of the games in 10bet Casino are crashing or give you a Game Error message, you can:

1. 1. Delete your browser history (cache and cookies). This quickly sorts most issues causing slow site or game loading
2. 2. Make sure you have a strong internet connection. Try a speed test to check the quality of your connection using www.speedtest.net
3. Disable Add-ons/Ad-blockers. Most of the bonuses at 10bet are activated or credited using a pop-up message. So, to get bonuses you need to disable any pop-up ad-blockers. To find out more go to Help > My account > How do I disable Add-ons/Ad-blockers for 10bet?

Or you can always contact our Customer Support team, these guys just love to help.

How do I disable Add-ons/Ad-blockers?

On Google Chrome:

To turn pop-ups on

1. 1. Open the Chrome app on your phone, tablet or desktop
2. 2. To the right of the address bar, tap the Google Chrome menu and then ‘Settings’
3. 3. Tap ‘Site settings’ and then ‘Pop-ups and Redirects’
4. 4. Turn ‘Pop-ups and Redirects’ on

To allow pop-ups from a specific site

1. 1. Open the Chrome app on your phone or tablet
2. 2. Go to the 10bet page where pop-ups are blocked
3. 3. At the bottom, tap ‘Always Show’

To allow notifications from 10bet

1. 1. Open the Chrome app on your phone or tablet
2. 2. Go to the 10bet home page
3. 3. To the right of the address bar, tap ‘Info View’ and then ‘Site Information’
4. 4. Tap ‘Site Settings’ and then ‘Notifications’
5. 5. Choose ‘Allow’

Using Safari (iOS: iPad, iPhone, iPod touch)

1. 1. From the home screen, open ‘Settings’
2. 2. Scroll down the list and choose Safari
3. 3. In the Safari screen, click ‘General’
4. 4. Tap the ‘Block Pop-ups’ toggle switch to turn it off. It turns green if Safari is blocking pop-ups and grey if it’s not

How to delete my cache and cookies?

Android device:

1. 1. Click the Google Chrome menu in the top right corner of your screen. This will prompt a drop-down menu. Click ‘History’
2. 2. Click on ‘Clear Browsing Data’
3. 3. Check the boxes ‘Cookies and Site Data’ and ‘Cached Images and files’ then click ‘Clear Data’

iOS device:

1. 1. Click on the ‘Bookmarks’ icon
2. 2. Click on the ‘Clear’ button
3. 3. Select ‘All Time’

We hope this was helpful. If you didn't find a solution to your problem, please don't hesitate to contact our customer service team any time.

What deposit methods are available?

You can find more information here.

How do I make my first deposit?

Hi and welcome:

1. 1. Log in to your 10bet account
2. 2. Click on your balance on the top right and then on ‘Deposit’
3. 3. Select the deposit method you want
4. 4. Choose one of the preset amounts or click on the amount field to enter the amount you’d like
5. 5. Consent to the ‘Protection of Customer Funds’ statement
6. 6. Click on “Deposit”

7. 7. Be lucky.

Of course, you should only use methods registered in your name.

How can I make additional deposits to my account?

Simply:

1. 1. Log in to your 10bet account
2. 2. Click on your balance on the top right and then on ‘Deposit’

3. 3. Select the ‘Quick deposit’ option most of your payment details will be prefilled and you’ll just need to confirm your deposit

How long will it take for my deposit to register?

It supposed to take approximately 0.5 nanoseconds but if you have any issues, please contact Customer Support.

Where can I see my account transactions and deposits to 10bet?

1. 1. Log in and click on ‘My account’ on the top right
2. 2. Choose ‘Transaction history’ from the menu list
3. 3. Choose the period from the drop-down list

As ever, our Customer Support team are on hand to help with questions on any transactions.

What if I can't make a deposit?

We'll be surprised if it’s not one of these reasons:

How do I add a new card on 10bet?

Four steps and you're there:

1. 1. Log in to your 10bet account
2. 2. Click on your balance on the top right and then on ‘Deposit’
3. 3. Select “Debit card”
4. 4. Click on the blank card and fill in your details

That’s it. The new payment method will be added to your 10bet account.

How do I change my default card?

The last card used for depositing will be set as your default card. If you make a deposit with a different card, you’ll have the option to save it as the default option.

Why does my deposit have different dates in my bank statement and my 10bet account?

As weird as it might sound, this is normal.

When you make a deposit with your debit card the amount is transferred online, but in the bank world there’s always a small delay. So, debit card deposits normally appear on your bank statement 2-3 business days after your 10bet account statement.

You can give all your transactions the once over by clicking ‘My account’ > ‘Transaction history’ section of your 10bet account.

What deposit methods are available?

You can find more information here.

How do I make my first deposit?

Hi and welcome:

1. 1. Log in to your 10bet account
2. 2. Click on your balance on the top right and then on ‘Deposit’
3. 3. Select the deposit method you want
4. 4. Choose one of the preset amounts or click on the amount field to enter the amount you’d like
5. 5. Consent to the ‘Protection of Customer Funds’ statement
6. 6. Click on “Deposit”

7. 7. Be lucky.

Of course, you should only use methods registered in your name.

How can I make additional deposits to my account?

Simply:

1. 1. Log in to your 10bet account
2. 2. Click on your balance on the top right and then on ‘Deposit’

3. 3. Select the ‘Quick deposit’ option most of your payment details will be prefilled and you’ll just need to confirm your deposit

How long will it take for my deposit to register?

It supposed to take approximately 0.5 nanoseconds but if you have any issues, please contact Customer Support.

Where can I see my account transactions and deposits to 10bet?

1. 1. Log in and click on ‘My account’ on the top right
2. 2. Choose ‘Transaction history’ from the menu list
3. 3. Choose the period from the drop-down list

As ever, our Customer Support team are on hand to help with questions on any transactions.

What if I can't make a deposit?

We'll be surprised if it’s not one of these reasons:

How do I add a new card on 10bet?

Four steps and you're there:

1. 1. Log in to your 10bet account
2. 2. Click on your balance on the top right and then on ‘Deposit’
3. 3. Select “Debit card”
4. 4. Click on the blank card and fill in your details

That’s it. The new payment method will be added to your 10bet account.

How do I change my default card?

The last card used for depositing will be set as your default card. If you make a deposit with a different card, you’ll have the option to save it as the default option.

Why does my deposit have different dates in my bank statement and my 10bet account?

As weird as it might sound, this is normal.

When you make a deposit with your debit card the amount is transferred online, but in the bank world there’s always a small delay. So, debit card deposits normally appear on your bank statement 2-3 business days after your 10bet account statement.

You can give all your transactions the once over by clicking ‘My account’ > ‘Transaction history’ section of your 10bet account.

What withdrawal methods are available?

First of all, congrats.

Now, about your question:

You can find out more here.

What’s the least and most I can withdraw on my 10bet account?

The minimum withdrawal amount is £10.

The maximum amount for a single debit card withdrawal is £35,000. For the rest payment methods the amount is £50,000.

If your balance is lower than the minimum withdrawal amount, please contact our Customer Support team for help.

How do I withdraw money from my 10bet account balance?

1. 1. Do a happy little dance, you've earned it
2. 2. Log in and click on ‘My account’ on the top right
3. 3. Choose ‘Withdraw’ from the menu list
4. 4. Select your preferred withdrawal method
5. 5. Enter the withdrawal amount
6. 6. Click on ‘Withdraw’

How do I cancel my withdrawal?

1. 1. Log in and click on ‘My account’ on the top right
2. 2. Choose ‘Pending withdrawals’ from the menu list
3. 3. Select the transaction you want to reverse and click ‘Cancel’

*The option to cancel your withdrawal is currently unavailable. This is part of the measures taken to protect our players during the COVID-19 pandemic.

When will I receive my withdrawal?

In most cases, it takes just minutes. But this can change depending on the type of withdrawal.

• Debit cards – should take fewer than two business days
• E-wallets – can take from just a couple of minutes to up to two days
• Bank transfers – within 1-3 business days

In some cases, this might take longer because of internal checks.

As soon as we’ve processed your funds, you’ll see the money in your e-wallet account immediately. But if you used a debit card or bank wire it may take up to 2-3 business days to show in your bank account.

Why can't I always choose how I withdraw my funds?

In three words, it’s the law.

In 129 words, it goes like this:

In line with betting laws, we have a ‘Closed loop policy’ when it comes to withdrawing funds. This sounds technical, but all it means is that whatever card etc. you used to pay funds into your account, is the one we have to use to complete your withdrawal. If that’s not possible, the funds will be sent via bank transfer to a bank account in your name.

If you’ve used different payment methods to deposit, we’ll pay out to your method of choice. When this is not possible, we use the payment account with the highest deposit amount and the lowest withdrawal amount. Or, your funds will be sent to the most active or the most recently used payment method. This is based on our transaction and risk analysis.

I’ve deposited with a payment method which is no longer active. How can I withdraw?

OurCustomer Support team love a challenge. They’ll find the fastest and safest alternative for you to withdraw your funds. For security reasons, this process might include extra verification.

Keeping your payment information up to date is the best way to guarantee you have a smooth gambling experience.

I’ve not received my withdrawal. What should I do?

Confirmed withdrawals can be viewed in ‘My account’ > ‘Transaction history’.

Pending withdrawals which are in the pipeline can be found in ‘My account’ > ‘Pending withdrawals’.

The standard timeframes for processing withdrawals can be found here.

What is an ARN number and how can I track my card transaction with it?

If necessary, we’ll give you an ‘Acquirer's Reference Number’ which lets you contact your bank and ask them to track down your card transaction from 10bet in their system.

Before requesting the ARN number, please check that two business days have passed since your withdrawal was confirmed and double check that the funds haven’t slipped into your bank account when you weren’t looking.

How do I remove a debit card from my 10bet account?

This is a job for our Customer Support team.

Please note that depending on the total net deposits from your card, how long the card has been registered, or if you haven’t completed the KYC verification process, you may be asked for additional documents to unregister your old card.

How can I see if my bet was accepted?

Just click on ‘Place bets’ and confirm your bet. You’ll know it’s been accepted when you receive a unique bet number to track your bet. That’s it.

Where can I see my open bets?

Check out ‘My bets’, where you can keep an eye on all your open bets and also cash out.

How do I know if my bet has won?

Congratulations! You’ll see your winnings from credited in your balance after the bet is settled. It’s right there in black and white in your ‘Bet history’.

Where can I see how much I can win on my bet?

Easy as pie. Once you’ve made your selection, enter the stake to see how much you can win in the ‘Total return’ box at the bottom of the bet slip.

What’s the minimum amount I can bet?

The minimum bet stake is £0.10 (or the equivalent in euros).

What’s the maximum amount I can bet?

There’s no simple answer to this one. The maximum varies between sports, leagues and bet types. Keep dreaming big though.

What’s the maximum I can win from sports betting in a single day?

You are having a good day! The maximum you can win on one calendar day is £100,000. If, flushed with success, you try to go above this, your bet will not be accepted.

How can I see if my bet was accepted?

Just click on ‘Place bets’ and confirm your bet. You’ll know it’s been accepted when you receive a unique bet number to track your bet. That’s it.

Where can I see my open bets?

Check out ‘My bets’, where you can keep an eye on all your open bets and also cash out.

How do I know if my bet has won?

Congratulations! You’ll see your winnings from credited in your balance after the bet is settled. It’s right there in black and white in your ‘Bet history’.

Where can I see how much I can win on my bet?

Easy as pie. Once you’ve made your selection, enter the stake to see how much you can win in the ‘Total return’ box at the bottom of the bet slip.

What’s the minimum amount I can bet?

The minimum bet stake is £0.10 (or the equivalent in euros).

What’s the maximum amount I can bet?

There’s no simple answer to this one. The maximum varies between sports, leagues and bet types. Keep dreaming big though.

What’s the maximum I can win from sports betting in a single day?

You are having a good day! The maximum you can win on one calendar day is £100,000. If, flushed with success, you try to go above this, your bet will not be accepted.

Where can I see my settled bets?

1. 1. Log in and click on ‘My account’ on the top right
2. 2. Choose ‘Bet history’ from the menu list
3. 3. Select the period you want from the drop-down menu

You can check out your betting history form for the last three months. Like what you see?

If you want to go back further than three months, just contact Customer Support.

How long does it take for my bet to be settled?

Bets are usually settled within a few minutes from the time the results are known. In-play bets are mostly settled during the event when the market results are known. Outright bets are settled at the end of the tournament or when the results are known.

This is the part we absolutely have to get right. We only use independent official results. Very occasionally there’s a delay in the settlement of a bet because we’re waiting for them to be announced.

My bet was incorrectly settled. What now?

All bets are settled in line with 10bet’s betting rules, which explain why bets for every sport and market are settled that way.

If you think we’ve messed up in the way your bet was settled:

1. 1. Confirm the result
2. 2. Check that the betting rules state that the bet should have been settled as a win
3. 3. And if that’s the case, contact Customer Support.

Why are my winnings lower than expected?

If your winnings are lower than you thought, this could be why:

1. 1. Free bet. The amount of the free bet isn’t refundable, so if your bet was placed with a free bet and it wins, you’ll only get the winnings but not the free bet stake back.
2. 2. Rule 4 deduction. In horse racing, a deduction is applied to winnings when a bet is placed on an event before the withdrawal of another runner. This is shown in your bet details sheet.
3. 3. Each-way. Each-way bets are 1 ‘win’ bet and 1 ‘place’ bet. If your horse doesn’t win the race but finishes in a position covered by the place bet, you’ll pocket the winnings and stake back for the place bet, but lose the stake of the win bet.
4. 4. Dead heat. When two or more competitors tie, if you’ve placed a bet for one of them, the stake money on the victors will be divided by the number of winners, with full odds paid at the reduced stake. The remainder of the stake is lost.
5. 5. Half won or lost settlement. When betting on quarter-handicap lines, the possible outcomes of your bet include half lost and half won. This means that half of the stake is refunded, and the other half is either lost or won. The winning half of the stake is multiplied by the odds to give you the amount you win. Follow? The settlement is made according to betting rules for handicap lines on each individual sport.
6. 6. System settlement. System bets are settled as individual bets as soon as all the participating events in each bet are over. You can check out the total amount of winnings in ‘My account > Bet history’.
7. 7. Selection void in an accumulator/ system bet. When a selection in an accumulator or a system bet is settled as void/cancelled/draw it is removed from the bet and plays no part in the bet settlement or the bet odds calculations. Winnings will be based on the new odds formulated after the removal of the selection.

Why was my bet cancelled?

Annoying, but these things sometimes happen. Bets may be voided or cancelled according to the betting rules of each sport or in line with our general betting rules. You can contact Customer Support quoting the ID number of the bet to get the inside skinny on the cancellation.

Can I cancel my bet?

Once you have clicked ‘Place bets’ and received a confirmation there’s no going back. But you can try to cash out your bet in ‘Open bets’ any time.

What if the horse I bet on is a non-runner?

If your horse is declared a non-runner, the bet becomes void and the stake is refunded.

Bets on non-runner horses in ante-post events will be considered lost. If it’s part of an accumulator bet, only that selection is excluded and all the elements of the rest of the bet remain valid.

What if my horse doesn’t make the start?

If your horse lets you down and doesn’t start, it will be declared a non-runner. More information on non-runners in different bet types and markets can be found in our Betting rules and in the question above.

What happens to my bet if the event is abandoned?

In the unlikely event that this happens, either your bet might be cancelled and the stake refunded, or the bet might be settled based on the result before that point. It very much depends on the individual sport. We’ve got detailed information covering situations like this in our Betting rules.

What happens to my accumulator bet if a selection is cancelled, void or drawn?

If a selection from your accumulator bet is cancelled, void or drawn, your bet will become the next accumulator bet further down the scale, so a treble becomes a double, a double becomes a single, etc. The bet will be then settled as normal, based on the remaining selections and odds.

What happens to my bet when a tennis player retires from the game?

No one likes to see a player limping round the court, but if a tennis player retires from a game, they are forfeiting and therefore lose the match. According to the rules of most markets, if at least one set has been played, all bets will be valid. But if the player fails to complete the first set all bets are off.

You can find information on what happens in different markets when a player retires in our Betting rules.

How can I find a particular event I want to bet on?

In the top left corner of the page, you’ll find ‘Bet search’. Select it and type in the event you’re looking for. The world’s your oyster.

Where can I find live betting events to bet on right now?

1. 1. Select ‘In-play’ from the Sports home page
2. 2. Click on the sport you want to see
3. 3. Choose the event you want from the list
4. 4. There is no 4

Where can I find live betting events starting soon?

1. 1. Go to the Sports home page and check out the ‘Upcoming’ tab
2. 2. Click on the sport you want to see
3. 3. Check out the list of all the upcoming events

You don’t offer the event or market I want to bet on. Is it possible to add it?

If your event or market isn’t on our site, please contact Customer Support team and tell us why we should add it. And if we can, we’ll offer you odds. Fair’s fair. Bring on the Extreme Ironing Championships.

What is live betting?

Want a piece of the action? Then in-running or live betting is for you. You can jump in as the action unfolds before you, making split-second decisions on how a match will pan out, if, for instance, the favourites get a player sent off, or the underdogs score a sudden flurry of goals.

Are in-play bets accepted immediately?

You’ll need to keep a close eye, in-play betting odds can change incredibly quickly. Your bet will be accepted after a slight automatic delay. This is to make sure we always offer the correct odds for each market.

Why do the odds keep changing in my bet slip?

During an event odds on your bet slip could change depending on what’s happening. If this is the case, you’ll see a message alerting you to the change in odds. To place a bet on the new odds, click ‘Accept changes’.

How do I automatically approve changes in the bet slip?

It’s easy to set your account to automatically handle any changes to odds. You can either choose to always accept odds changes, never accept odds changes, or to only accept better odds on all selections in your bet slip by following these steps:

1. 1. Go to the bet slip
2. 2. Click on the Settings icon
3. 3. Choose the option you prefer

Done.

What does ‘market suspended’ mean?

Not as dramatic as it sounds. This is most likely to be because something has happened or is happening in the event, like a goal, penalty or free kick in a football match and scoring a point or finishing a set in a tennis match etc.

When the markets are suspended, bets can’t be accepted or cashed-out, but they’ll soon go live again with new odds.

How do odds work in online betting?

The three main types of betting odds are:

• Fractional (British) odds
• Decimal (European) odds
• American (Moneyline) odds

These each say the same thing in a different way and there’s no difference in terms of profit. Any event can be converted and presented in the odds type you are most comfortable with.

How do fractional odds work?

Fractional odds are displayed as fractions, showing the profit relatively to the stake: The number on the left shows the profit you can make by staking the number on the right.

For example, fractional odds of 2/1 mean you'll receive 2 units of profit for every 1 unit that you stake. If you place a bet of £10 at 2/1 odds, your potential return will be £30 including your £10 stake.

How do decimal odds work?

Decimal odds are displayed in numeric form, showing the total amount you'll receive if you win. To calculate your winnings just multiply your stake by the odds.

For example, decimal odds of 3.00 mean that you multiply your stake by 3 to calculate your possible winnings. If you place a bet of £10 at odds of 3.00, your possible return will be £30 including your stake.

How do American odds work?

American odds are displayed as a positive or negative number and use a baseline value of £100.

A bet on the favourite means risking your stake to win £100, and a bet on the underdog means risking £100 to win the amount.

The symbol in front of the number marks the favourite with a ‘-’ and the underdog with a ‘+’.

For example, American odds of -260 means that you would have to bet £260 to win £100. With odds of +260, a £100 bet would win £260.

How do I change the odds format?

1. 1. Log in and click ‘My account’
2. 2. Choose “Account Details” from the menu list
3. 3. Select your preferred format from the drop-down menu
4. 4. Save the changes by clicking “Update Personal Info”

What is cash out?

Cash out lets you get money back on your bet before the event you are betting on finishes. The amount of money you get back will depend upon the likelihood of the bet winning at the time of cashing out, so it could be more or less than the initial stake.

You can use cash out on pre-event or in-play bets, singles or accas. You can secure part of your stake if your acca is losing, or bank your winnings if your acca’s in profit before all your selections are finished. Either way, the payout comes whenever you say it does.

For example, let’s say a £20 acca bet is placed on three Champions League teams at odds of 1/1, 15/8 and 3/1. If all three teams win, the potential return is £460.

All three teams are winning 1-0 with just 10 minutes left to play, so a cash out value of £360 is offered.

You could cash out and immediately take that £360. If one of the teams conceded after you cashed out, you wouldn’t be affected and would keep the £360 despite the bet losing.

However, if you didn’t cash out and the scores all stayed the same until full time, you’d have a return of £460.

How do I cash out my bet?

1. 1. Click on “My bets” at the top of the page
2. 2. Slide the bar on top to see all the bets eligible for cash out
3. 3. To fully cash out your bet click the “Cash out” button
4. 4. Confirm the cash out to continue and look out for the ‘Accepted’ message

What is partial cash out?

Like it says on the tin, if your bet qualifies for partial cash out, you can collect part of your winnings before an event has finished, leaving the remainder of the bet active.

How do I partially cash out my bet?

1. 1. Click on “My bets” at the top of the page
2. 2. Slide the bar on top to see all the bets eligible for cash out
3. 3. Click the slider to select the amount you want to cash out
4. 4. Click the “Cash out” button
5. 5. Confirm the cash out to continue and look out for the ‘Accepted’ message

The remaining amount will continue to run and is placed as a new bet at the current odds at the time of the partial cash out.

In the case of a partial cash out of an acca bet, where one or more of the lines has already been settled, the new bet is placed on the remaining open lines at the current odds.

Why can't I cash out my bet?

When cash out isn’t available it could be for one of these reasons:

1. 1. When there are changes in the price or market
2. 2. It’s just not available on the market you’ve placed a bet
3. 3. The bet has been placed with a free bet

Can I cash out any bet?

We offer cash out and partial cash out for pre-live and live markets and can be used for single bets and acca bets, excluding system bets, and forecast/tricast bets.

Sorry, but we can’t guarantee that the cash out facility will be available for a specific market or customer.

Can I cash out bets that were placed using a free bet?

Sadly, no. Bets placed using a free bet can’t be cashed out. But we can’t blame you for trying.

Does the cash out amount include my stake?

The available cash out amount is the total sum you’ll receive if the cash out is successful.

How is the cash out amount calculated?

When a potentially outcome-altering event like a goal in football or a break of serve in tennis is happening in the match, new odds are swiftly calculated to reflect the new situation. The cash out amounts available are calculated on the new odds multiplied by your stake and factoring in the original odds too. So when there is movement in the odds, the cash out amount also increases or decreases.

For example, if you placed a bet for Roger Federer to win but he is behind in the temporary game results, the available cash out amount will decrease in line with Federer’s chances of winning the match and your bet being successful.

But, if Roger Federer is ahead in the temporary game results, then the available cash out amount will increase as his chances of winning the match are higher.

When should I cash out?

You might want to think about cashing out your bet in the following situations:

• You need the funds for another bet or for a withdrawal
• One leg left in an acca – if all your other bets have won, weigh up the chances of winning the last selection and cash out in profit
• Late goals – consider the chances of late goals happening in the match. If you think the chances are high it might be safer to cash out in case the last kick turns the game around. But not in the way you want it to.
• The value of the cash out amount is bigger than your stake – time to snap up your profit

When is the cash out not available?

The cash out is suspended when a key event is happening in the match – like when a goal is scored or a penalty awarded. It is temporarily unavailable until we get the official results and new odds are calculated. A new cash out amount will be offered shortly after.

If you’re trying to cash out during this brief period there’ll be a delay before the cash out is accepted or a new cash out offer based on the changed situation in the game and new odds.

What is a single bet?

A single bet is a bet placed on one selection in a single event. If the selection is the correct one, the bet wins.

For example, in a game between Man Utd and Chelsea, a bet on Chelsea wins if Chelsea win in regular time. Bear in mind that extra time or penalties don't count as far as your bet is concerned.

How do I place a single bet?

1. 1. Click on the odds next to your selection to add it to your bet slip
2. 2. Fill in your stake to see the return from the bet
3. 3. Click “Place bets”

Single bet calculator

To help work out the potential returns of any bet, we have created the 10bet bet calculator. All you have to do is add your selection to this totally free tool and it does the hard work for you by displaying the total odds and possible winnings before you place your first bet.

What is a single bet?

A single bet is a bet placed on one selection in a single event. If the selection is the correct one, the bet wins.

For example, in a game between Man Utd and Chelsea, a bet on Chelsea wins if Chelsea win in regular time. Bear in mind that extra time or penalties don't count as far as your bet is concerned.

How do I place a single bet?

1. 1. Click on the odds next to your selection to add it to your bet slip
2. 2. Fill in your stake to see the return from the bet
3. 3. Click “Place bets”

Single bet calculator

To help work out the potential returns of any bet, we have created the 10bet bet calculator. All you have to do is add your selection to this totally free tool and it does the hard work for you by displaying the total odds and possible winnings before you place your first bet.

What is an accumulator bet?

An accumulator bet (AKA “Acca” “Combo bet” or “Multi bet”) is a bet containing multiple selections (called legs) from different events. To win an acca bet you'll need to get each leg right.

It's not easy but it’s worth it, since the odds are being multiplied by each win of the legs involved.

How do I calculate my accumulator winnings?

Think of it as a series of singles that are multiplied together with each win.
Every winning bet becomes the bet amount of the next leg and gets multiplied by its odds.

Let’s say you bet £10 on a treble (an acca with 3 legs) with odds of 2/1, 3/1 and 4/1.

• The 1st leg wins at 2/1, giving £20 in winnings plus your £10 original stake. New stake: £30
• The 2nd wins at 3/1, giving you £90 in winnings and the £30 stake back. New stake: £120
• The 3rd leg wins at 4/1, so you get £480 in winnings, then add the stake of £120, giving a total return of £600

What type of accumulator bets are available?

You can combine up to 20 selections across different events in one accumulator bet.

Each bet is named after the number of selections it contains — Single, Double, Treble, 4-fold, 5-fold, and so on until the glorious 20-fold.

How do I place an accumulator bet?

1. 1. Add 2 or more selections from different events to your bet slip
2. 2. Fill in your stake and see the returns from the accumulator bet
3. 3. Click “Place bets”

What happens to my accumulator bet if a selection is cancelled, void or drawn?

If any of those things happen, your acca bet downscales a level so a treble becomes a double, a double becomes a single, etc.

Can I get a bonus when I place an accumulator bet?

At 10bet you can get a cash bonus on top of your accumulator bet winnings. Depending on the number of selections on your acca, this can be anywhere from 2% all the way up to 50%.

1. 1. Combine 3 or more selections of at least 1/2 (1.5) odds each on your bet slip.
   The more legs you add, the bigger your boost
2. 2. The gift icon on the upper right corner indicates the extra cash boost
3. 3. Once you are happy with your selections click on “Place bets”
4. 4. If the bet wins, your winnings will automatically include the acca boost

You can read more about Acca Boost and the bonus percentages here.

What events can I include in my accumulator bet?

You can include any market on any sports event, but not two or more legs from the same match. If you're looking for combining bets from the same event, you better try our ‘Bet builder’ feature.

Accumulator calculator

We know that odds can be complicated and difficult to calculate, particularly if you pick several games to win for an accumulator.

That’s why we created the free 10bet bet calculator. Simply input your choices and let the accumulator calculator do all the hard work, displaying the total odds and the possible winnings from your single or accumulator bets.

What is a System bet?

A system bet is like an accumulator bet. The difference is that not all your selections need to be correct for you to get a return. You get paid for every winning combination, giving you multiple chances to win.

System bets offer bigger chances to win compared to accumulators but with somewhat lower returns. Bettors usually use them to bet on underdogs with very high odds where the winning combinations create big profits.

Example:

A System 2/3 Bet means it’s all about doubles (the 2 in 2/3) and you need to make 3 selections (the 3 in 2/3).

For your three selections (let’s call them X, Y and Z) there are three possible double combinations: XY, XZ and YZ. If your selections X and Y are right, you’ll get a return on the XY double. If all three selections are right, you’ll win all three doubles! A £1 System 2/3 bet costs £3 because you’re placing a £1 bet on each of three selections.

So, you make your 3 selections, and below them on your bet slip you’ll see a section called “Multiples”. To place a 2/3 system bet, enter “1” in the box marked “Doubles x 3”. At the bottom of the bet slip you’ll see the number of bets (three), the total cost (£3) and the maximum return offered if all three selections win.

How do I place a system bet?

1. 1. Add 3 or more selections from different events to your bet slip
2. 2. Open your bet slip and select the “System” tab
3. 3. Select the system bet you want to place and fill in your stake
4. 4. Click “Place bets”

System bet calculator

We know that the odds on some bets can be difficult to calculate, particularly if you pick a number of different events to win on a system bet, that’s why we created the 10bet system bet calculator. Free to use and easy to understand, simply follow that link, input your choices and the system bet calculator does all the hard work for you, displaying the total odds and the possible winnings from your single or system bets.

How are my system bet winnings paid out?

Since by placing a system bet you are effectively placing a series of bets, they are settled individually from one another. That means that the total profit from your system bet will be paid out in portions when individual bets are settled as won.

What is Asian Handicap betting?

Asian Handicap is a type of bet which creates fairness between two uneven teams by removing goals or points from the stronger team's score (the favourite) or adding goals or points to the weaker one (underdog).

How does a Level Asian Handicap betting work?

A Level Asian Handicap is offered when both teams have equal chances to win. Just like the “Draw No Bet” market, it allows you to bet on the winner with 0 added points, and to get your money back if the match ends in a draw.

How does a Single Asian Handicap betting work?

A Single Asian Handicap (1) adds one goal to the team's final score.

You win if your team won the match, or even if it ended with a draw, due to the +1 added to your team's score. If your team loses with 1 goal difference, the +1 will change the outcome to a draw and your stake will be refunded.

An Asian handicap of -1 means you win only if your team won by two goals or more, since one goal will be removed from their final score.

If your team won by 1 goal, it will count as a draw and your stake will be refunded.

How does a Split Asian Handicap work?

A split Asian Handicap eliminates the possibility of a draw by adding 0.5 goals to the underdog or removing 0.5 goals from the favourite's final score.

If you back the team with the +0.5 handicap, your bet wins if that team wins or if the match is a draw.

The -0.5 bet means you only win your bet if your team won, because after a draw, 0.5 goals will be removed from your team's final score.

What's a Quarter Asian Handicap?

The Quarter Asian Handicap is a combination of both half and a Single Handicap in one bet.

The stake splits between the two bets and each bet pays separately.

In-play Asian Handicap betting

The handicap live bet allows betting using a handicap during the match.

Note that instead of calculating the total score as in pre-match betting, the live handicap refers only to the goals scored after the bet was placed.

In a way it's like the score is always 0-0 when placing this bet, regardless of the actual score, since the goals scored after placing the bet are the only ones that count.

Say your team leads 2-0 when you place a (-1) Handicap live bet. The match ended 2-0.

You might think your bet won since after deducting the handicap your team won 1-0, but no. Since no goals were scored after your bet was put, your team just lost (-1)-0.

To win you'll need your team to score 2 goals or more.

If they score only one, the bet ends in a draw and your stake is refunded.

A Quarter Asian Handicap Live betting example:

Live score: Man Utd 1-0 Burnley

• Final score 3:0
  If you bet €100 on United, your net win is €80 because from the moment your bet was placed Man Utd scored 2 goals and Burnley scored 0. That’s a win for both your (-0.5) and (-1) bets after deducting the handicap.
• Final score 2:0, 3:1
  If you bet on United €100, your net win €40:
  From the moment your bet was placed Man Utd increased their advantage by 1 goal.
  Your (-1) handicap ends with a draw and refund its €50 stake,
  And your (-0.5) handicap gives you a net win of €40.
• Final score 1:0, 1:1, 1:2, 1:3,2:1, 2:2, 3:2, 3:3
  Both (-0.5) and (-1) lose after the Handicap deduction.

What is a 3-Way Handicap?

In a 3-Way Handicap there can also be a draw, giving 3 potential bets:

Handicap (-1). Win if your team wins with a goal difference of 2 or more

Tie: Win if the team with (-1) Handicap wins with 1 goal difference

Handicap (+1): win if your team draws or wins the match

What is an each-way bet?

An each-way bet is a bet type designed to compensate bettors if their pick fails to win but manages to finish in the top places.

Every each-way bet is made of two individual bets of equal amounts; a “win” bet for the event winner and a “place” bet for finishing in one of the top places. In case of winning the event, both the win and the place bets are successful.

The odds of a place bet are called place terms and are shown next to the each-way box (E/W) on the betting slip.

The place terms contain the fraction of the odds you'll get if your pick finishes in the top places, followed by the places which qualify for the bet. For example: ¼ 1-2-3 is ¼ of the odds for finishing 1st, 2nd or 3rd.

How do I place an each-way bet?

1. 1. Select your winner and open the bet slip
2. 2. Check the (E/W) box to add a place bet
4. 3. Choose your bet amount. Note the entered amount will be doubled to back both your win and place bets
5. 4. Click “Place bets” if the possible winnings displayed on the bottom suit you

What are the place terms?

Place terms are the odds for the place part of your each-way bet. 
The number of places is derived from the amount of entrants as seen below.

As shown, in a race of 8 or more, the place terms would be ⅕ 1-2-3.
 If your runner wins you’ll be getting paid twice; once for the win, plus ⅕ of the odds return for finishing in the top three places.

For example, let’s say you place a £1 bet on a 12/1 shot with E/W terms of ¼ 1-2-3.

If your pick finishes 1st you win £12 plus your stake (£1) for the outright win.

You also win £3 (a quarter of the outright odds) plus your £1 stake for placing (i.e. finishing in the paying top places). That gives you a total of £17.

If your racer finishes 2nd or 3rd, the win part of your bet loses, but you win £3 plus your stake for placing in the top three.

If your selection finishes outside the top three places, both bets lose.

How do Each-Way Accumulators work?

As in any acca bet, the winnings of the first bet are multiplied by the odds of the next bet, creating a new and larger stake which increases according to the number of bets combined.

In an Each-Way Acca you effectively bet two separate accumulators: one for the win and the other for the place.

If all your picks win you win both accas.

If any of your racers fail to win but finish in the paid top places, the win acca loses but your place acca wins.

If any of your place bets lose, both your acca bets lose.

For example, you place a £1 E/W acca on both selection A in Race 1 and selection B in Race 2.

The odds are:

12/1 on selection A with E/W terms of ¼ 1-2-3.

10/1 on selection B with E/W terms of ⅕ 1-2-3.

If selection A comes first and selection B finishes in the second place, the outright portion of the acca will lose, but the place acca will win so you'll be getting ¼ of the winning odds for selection A (£3), plus your stake (£1) MULTIPLIED by ⅕ of the winning odds for selection B (£2) plus your stake (£1). This gives you a total return of £12.

If both your selections win, both the outright and the place acca bets win so the win acca wins £12 plus your £1 stake on selection A for winning, MULTIPLIED by your win of £10 plus your £1 stake for selection B winning.

This gives you a return of £143 PLUS your place acca (£12 as detailed in the example above) so you'll get a grand total of £155 and a total profit of £153.

What is a tricast bet?

Tricast betting involves choosing 3 horses to finish first, second and third in a specific race. There are straight tricasts and combination tricasts.

In a straight forecast, you choose 3 horses to finish first, second and third in the correct order.

What is a combination tricast bet?

Here you choose 3 horses to finish first, second and third in any order. For 3 selections a tricast will consist of 6 bets to cover all the possible combinations.

What happens to my tricast bet if one selection is a non-runner?

If one of the selections becomes a non-runner in a tricast bet, the bet will be settled as a forecast on the remaining selections in the order they were selected.

If two of the selections become non-runners in a tricast, the bet will be settled as a win single on the remaining runner.

Tricast bet calculator

Our horse racing bettors are welcome to use the free 10bet bet calculator to quickly calculate the returns for tricast bets. Once you input your selections, we do all the hard work for you, displaying the total odds and the possible winnings before you place your bet.

What is a forecast bet?

Forecast betting involves choosing 2 horses to finish first and second in a specific race. There are straight forecasts, reverse forecasts and combination forecasts.

In a straight forecast, you choose 2 horses to finish first and second in the correct order.

What is a reverse forecast bet?

A reverse forecast is where you choose 2 horses to finish first and second in any order.

What is a combination forecast?

And a combination forecast involves choosing 3 or more horses to finish first and second in any order.

Forecast bet calculator

Our horse racing bettors are welcome to use the 10bet bet calculator to quickly calculate the returns for forecast bets. Once you input your selections, we do all the hard work for you, displaying the total odds and the possible winnings before you place your bet.

What is a Bet builder?

With Bet builder you can combine multiple selections on the same event into one bet.

How do I use ‘Bet builder’?

1. 1. Choose an event (pre-match or live) and hit “Bet builder”
2. 2. See your combo on the mini-bet slip at the bottom of the page
3. 3. Choose your stake and size up your return
4. 4. Hit “Place your bet”

How do I use ‘Pulse Bet’?

Pulse bet allows you to predict the next goal when you bet in-play. Your Pulse Bet is split into 3 time periods and you in more as each new time period begins. If a goal is scored, you win - and if it’s in the third period, it’s a much bigger win. You can find the pulse betting markets on regular time football matches.

Here’s how it works:

1. 1. From your mobile place a bet on a goal to be scored, and select either: the next 30 seconds, 1 minute, 5 minutes, or 10 minutes of an in-play football match.
2. 2. The Pulse Bet is then split into 3 time periods, each with bigger odds.
3. 3. When a goal is scored, you win. The closer the goal is to the end of your bet period, the more you win.

How do I use ‘Multi-match bet’?

Multi-match is one bet covering a group of events that all start at, or around the same time. The bet is settled based on the aggregated result of all the matches.

For example, if six Premier League League matches start at the same time, the Multi-match markets cover all six games. You can pick the winners, or explore other markets such as Over/Under 22.5 goals and aggregate score. You win if the total results for the selected matches are covered by your bet.

Here’s how it works:

1. 1. Choose a league and hit “Multimatch”
2. 2. Add your selection
3. 3. See your bet on the mini-bet slip at the bottom of the page
4. 4. Choose your stake and size up your return
5. 5. Hit “Place your bet”

How do I use ‘Add2Bet’?

With Add2Bet you can add new selections to your open bets, using the current cash out value of the original bet as the new stake.

1. 1. Add a selection to your bet slip and hit “Add to an open bet”
2. 2. The “Add Selection” option opens in the bet slip – hit “Add to this bet” to add your new selection to an active bet.
3. 3. The “New bet” option opens in the bet slip – click “Place bets” You can view the new bet any time in My Bets

To learn more and see a video about this feature, click here.

What is a 2-way bet?

A 2-way bet refers to a contest with 2 potential outcomes, a winner and a loser. These bets are common in all sports that don't allow draws (basketball, tennis, etc.) and so in a ‘match winner’ market you simply pick who you think will win.

What is a 3-way bet?

A 3-way bet refers to a contest with 3 potential outcomes; win, loss or draw. Unless stated otherwise, bets are settled according to the final result at the end of regular time.

What is a Head 2 Head bet?

Head 2 Head betting is when you bet on the outcome of a match. In games with two outcomes – like tennis – it is also known as 2-way betting. You pick which player you think will win, and if they do, then you win your bet.

Some matches – such as football – have three outcomes and are known as 3-way betting. For example if Liverpool are playing Man Utd and you pick Utd to win, you lose if Liverpool win or the match ends in a draw.

What is a match bet in horse racing?

Match betting is when two horses from a race are selected and odds are offered for one finishing in a better position than the other.

Neither horse has to win the race in question, just gain a better finishing position than the other. For example, in a 16-runner race, Horse A could finish 15th and Horse B could finish 16th. If you’ve placed a match bet for horse A, then you win the bet.

What is Rule number 4 in horse racing?

Rule 4 is a general rule of betting which relates to the reduction of winnings when a horse/greyhound you have backed wins or is placed. They are made when an entrant is withdrawn from a race because it becomes easier for the other runners to win.

You can see information on how the exact amount changes in our Betting rules.

What is ante-post betting?

Ante post betting is when a market is open in advance of an event. It's commonly used in horse racing when bets are placed before the final declarations and can often mean you get better odds than if you bet on the day of the event.

However, please be aware that if you've made an Ante Post bet and your selection is a non-runner, you will lose that bet.

What is a double chance bet?

A double chance bet allows you to cover two of the three possible outcomes, this market essentially means you bet on a team to either win or draw a match. So as long as they do not lose, the bet will be a winner.