Withdrawals

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Withdrawals

What withdrawal methods are available?

First of all, congrats.

Now, about your question:

Withdrawal Method	Free	Process time	Min.Amount
Debit Card	Free	1-2 BD	£5
PayPal	Free	1-2 days	£5
Trustly	Free	1-2 days	£5
Neteller	Free	1-2 days	£5
Skrill	Free	1-2 days	£5
Paysafecard	Free	1-2 days	£5
Fast bank transfer	Free	1-3 BD	£5

You can find out more here.

What’s the least and most I can withdraw on my 10bet account?

The minimum withdrawal amount is £5.

The maximum amount for a single debit card withdrawal is £35,000. For the rest of the payment methods the amount is £50,000, except for Paysafecard withdrawals where the limit is £4,000.

If your balance is lower than the minimum withdrawal amount, please contact our Customer Support team in order to withdraw the full balance amount.

How do I withdraw money from my 10bet account balance?

Do a happy little dance, you've earned it
Log in and click on ‘My account’ on the top right
Choose ‘Withdraw’ from the menu list
Select your preferred withdrawal method
Enter the withdrawal amount
Click on ‘Withdraw’

When will I receive my withdrawal?

In most cases, it takes just minutes. But this can change depending on the type of withdrawal.

Debit cards – should take fewer than two business days
E-wallets – can take from just a couple of minutes to up to two days
Bank transfers – within 1-3 business days

In some cases, this might take longer because of internal checks.

As soon as we’ve processed your funds, you’ll see the money in your e-wallet account immediately. But if you used a debit card or bank wire it may take up to 2-3 business days to show in your bank account.

Why can't I always choose how I withdraw my funds?

In three words, it’s the law.

In 129 words, it goes like this:

In line with betting laws, we have a ‘Closed loop policy’ when it comes to withdrawing funds. This sounds technical, but all it means is that whatever card etc. you used to pay funds into your account, is the one we have to use to complete your withdrawal. If that’s not possible, the funds will be sent via bank transfer to a bank account in your name.

If you’ve used different payment methods to deposit, we’ll pay out to your method of choice. When this is not possible, we use the payment account with the highest deposit amount and the lowest withdrawal amount. Or, your funds will be sent to the most active or the most recently used payment method. This is based on our transaction and risk analysis.

I’ve deposited with a payment method which is no longer active. How can I withdraw?

Our Customer Support team love a challenge. They’ll find the fastest and safest alternative for you to withdraw your funds. For security reasons, this process might include extra verification.

Keeping your payment information up to date is the best way to guarantee you have a smooth gambling experience.

I’ve not received my withdrawal. What should I do?

Confirmed and Pending withdrawals can be viewed in ‘My account’ > ‘Transaction history’.

The standard timeframes for processing withdrawals can be found here.

What is an ARN number and how can I track my card transaction with it?

If necessary, we’ll give you an ‘Acquirer's Reference Number’ which lets you contact your bank and ask them to track down your card transaction from 10bet in their system.

Before requesting the ARN number, please check that two business days have passed since your withdrawal was confirmed and double check that the funds haven’t slipped into your bank account when you weren’t looking.

Withdrawals

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